Everything was great.

Lorraine, was the girl who served us. Extremely knowledgable and efficient in her answers. Her communication skills are excellent she detailed by e-mail all the sizes I required to find if the chosen suite would fit into my allocated space , for me this was extremely important as it made the difference of getting the suite I wanted or having to select another.
Very very impressed with the selection, fingers x the quality is up to my standard. Thank you xx

Good service. Helped me refine what I needed.

The assistant was patient and very helpful and did not rush me

We had time to look around without interruption with no pressure but we knew there was a team member around if we had questions and when we did have questions, they were answered both professionally and with a personal insight,I think it was John who assisted us in the Livingston store ,I found every member of staff to be exceptional at their job,

Easy to deal with , sales person was extremely helpful and very knowledgeable, and had a relaxed approach which was appreciated

Staff where great helping me with all my questions

Very friendly and warm welcome when we entered the shop. Staff very helpful

Right from moment of ordering sofa at Livingston shop to delivery yesterday after 3 months, everybody was very efficient and I was kept up to date with delivery times. All round a great experience and a lovely sofa

Communicated with us at every step, arrived when they said it would and the delivery team had our sofa and chair built in situ in 10 minutes. From the sales young lady in the store to the delivery team, it was first class service.

From beginning to end to plays order was very enjoyable. Sales people were great and helpful cannot ask for more great experience

jon was very friendly helped with the configuration of my sofa in fact all the staff at the Livingston store were very friendly great service.

The sales lady was friendly, helpful and there was no pressure.

Lorraine was brilliant on helping me select new sofa

I had a great experience from the sales person to the branch manager ! I would recommend the branch to anyone i know

i feel the experience was ok staff was helpful the people who delivered where good only thing i felt wrong was not getting time closer to delivery told a time between Aand B but arrived hours later ,

This is about the sales experience as delivery is pending, and the Livingston/Scotland store. The day we went in we were pretty resolved not to buy a sofa that day but keep looking around other shops. We were served by Lorraine who guided us through various sofa options until we arrived at one we really liked and which suited our needs. Lorraine was excellent- from the customer perspective in that she responded to our needs rather than pressure to sell, expertly demo’d the sofa’s features, all with a really personable and friendly manner and from her employer’s perspective, sold a sofa to a couple who did not intend to buy one that day. So give that lady a raise! :)

Suite came well before arrival date, superb value for the money, very comfortable ive only had it 3 days & fell asleep on it every day 😴 lol,

Brilliant service from the minute you walk into the shop to the delivery of my sofa

Anita was fantastic, professional, friendly and efficient the moment I walked through the door. Everyone one else acknowledged me and although I'm old and a bit (doolally) I was treated with genuine respect.