The 2gentlemen did the job -not very pleasant and engaging in personality.i pointed out marks on leg of sofa-one took a photo and said he’d document it and he’d forward it to pelotron store-prior to s... See more
Company replied
Location
Switch locationUnit 6 Pemberton Retail Park, 0, SA14 9UZ Llanelli, Carmarthenshire,, GB
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See what reviewers are saying
Not rushed or followed around and sat on lots of sofas and tried them out. Everything explained clearly when we came into the store and about the colours available, what all the information on the ta... See more
We were kept informed through out the delivery process. The guys who delivered call us 30 minutes before delivery.. They got the furniture in our bungalow and soon fixed it all together.... See more
The whole experience from looking for a new sofa in the shop to delivery was excellent. Service in the shop was professional, friendly and very helpful. The communication was second to none. The deliv... See more
Company details
- #257 of 395 best companies in Home Furniture Shop
About poltronesofà - Llanelli
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 6 Pemberton Retail Park, 0, SA14 9UZ, Llanelli, Carmarthenshire,, United Kingdom
- 01554 784050
4.6
Excellent
924 reviews
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The whole experience from looking for a…New sofa
The whole experience from looking for a new sofa in the shop to delivery was excellent. Service in the shop was professional, friendly and very helpful. The communication was second to none. The delivery guy was polite , friendly with again excellent communication. Will definitely recommend
18 August 2026
Staff friendly and helpful,explained…
Staff friendly and helpful,explained all options.
14 August 2026
5 star service
The salesman was extremely helpful. Nothing was too much trouble for him. He managed to source my new sofas from Swindon and bristol. Brilliant service
29 July 2026
May use AI-assist with repliesRead more
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Sofa delivery
The 2gentlemen did the job -not very pleasant and engaging in personality.i pointed out marks on leg of sofa-one took a photo and said he’d document it and he’d forward it to pelotron store-prior to signing I again asked if he’d documented it -I haven’t seen evidence he has. Very disappointing.
31 July 2026
Reply from poltronesofà - Llanelli
Good Morning,
I hope you are well and thank you for your review.
I am so sorry to see one of the legs arrived damaged. Looking into this, I can confirm the delivery ream have made a note on the delivery report showing the issue.
I have sent this over to be reviewed by our aftercare team who will be in contact after they have reviewed this.
Apologies once again for any inconvenience and disappointment this may have caused you.
Kindest,
Tegan - Poltronesofa at ScS
Social Media Team
Staff were knowledgable and patient
30 July 2026
Knowledgeable staff
28 July 2026
Great service But...
In Store Service was good and Kevin was helpful, our delivery was a week later than we were told though!
Sofa looks good but we had to go around snipping about 40-50 long loose threads from the two items we bought so not ideal!
15 July 2026
Reply from poltronesofà - Llanelli
Good Morning Rob,
I hope you are well and thank you for your 3* review.
I am pleased to see that you initially had a positive experience in store and were happy with the service from Kevin.
I am sorry that your delivery took longer than originally expected and also regarding the loose threads you found on your sofa. This is not the standard of quality we strive to deliver and apologise that additional attention was needed before you could enjoy your furniture.
If you have any further concerns then please do not hesitate to report this with our aftercare team on the link below:
https://enquiries.scs.co.uk/
We appreciate your feedback and thank you for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Recommended
Very friendly, the sofa we picked was delivered and assembled with no problems.
23 July 2026
Your staff member Raymond was polite
Your staff member Raymond was polite, helpful and not pushy at all, very good service.
18 July 2026
Staff very helpful
17 July 2026
Reply from poltronesofà - Llanelli
Good Afternoon Mr Rees,
Thank you for much for your time today, I really appreciate you speaking with me.
We are pleased that you had a positive experience in store and will be in touch once your order is ready for delivery.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very helpful couldn't do enough to help…
Very helpful couldn't do enough to help really friendly staff
11 July 2026
Start to finish ok
We were kept informed through out the delivery process.
The guys who delivered call us 30 minutes before delivery..
They got the furniture in our bungalow and soon fixed it all together.
Fast, efficient, pleasant , polite and professional attitude.
A credit to Poltrones.
The furniture looks so good in our lounge and is nice and comfortable.
The moment we walked into the Poltrones show room at Llanelli we were so impressed how it was set out and decore.
There was some kind of scented air freshener that had a gorgeous smell to it.
The lady sales rep ( I think Amanda or Amelia ? ) chatted with us and also gave us a tea and coffee, so impressed by all of this..
The sales guy Roy ? Very efficient and profession.
All our questions answered.
Overall a good experience at Poltrone.
17 July 2026
Very friendly and engaging…
Very friendly and engaging knowledgeable staff member, who made our experience pleasurable.
8 July 2026
The settee and chair are just…wonderful products.
The settee and chair are just wonderful,the quality and the comfort are oit of this world.I would recommend SCS,to any one.you will not be disapointed.the service was excellent.the staff were kind,polite,on time.we had Taha,and his mateTaha.we could not fault them.so as you can see we are delighted.
11 July 2026
Great communication on day of delivery
Great communication on day of delivery, the guys were great and were very helpful. Respected my property when delivering.
3 July 2026
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