Wanted a smaller-sized reclining single chair (either powered or hand-operated). ScS poltronesofa local branch had a big discount item that suited me perfectly. Staff at the branch were excell... See more
Company replied
Location
Switch locationRegent Place Retail Park, Derby Road, LE11 5AB Loughborough, Leicestershire,, GB
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See what reviewers are saying
We went into the Loughborough branch and it was lovely and relaxed atmosphere,we had a lovely salesman cant remember his name but think it began with an O,very helpful and knew his stuff.
Michael was so helpful all the time. Even when I couldn’t make my mind up, he was very patient! I felt like he really cared and wanted the best product for me. I haven’t received the chair yet so can’... See more
The delivery itself was actually 5*. Two person delivery. Extremely experienced and very careful with installation. Most efficient and approachable. Could not ask for better. I downgraded to 4* due to... See more
Company replied
Company details
- #257 of 396 best companies in Home Furniture Shop
About poltronesofà - Loughborough
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Regent Place Retail Park, Derby Road, LE11 5AB, Loughborough, Leicestershire,, United Kingdom
- 01509 631800
4.5
Excellent
993 reviews
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Spot on service - Over the moon
Such a great experience from start to finish. Our salesman was spot on. Not too pushy, which I like. Delivery was a doddle. I was contacted the day before with a time slot and again on the delivery day with a more accurate time. Our drivers Carl & Paul called when they were close by too which was nice.
Absolutely would recommend ScS, I'm a very happy customer.
12 June 2024
Unprompted review
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
May 24
Lots of options shown by Peter to choose from in relation to what we wanted. Friendly service.
28 May 2024
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Knowledgable and very helpful guy…
Knowledgable and very helpful guy helped us buy our sofa. Made my hubby a great brew too! Lovely comfy sofa purchased.
9 June 2024
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
A good service was provided by Mo with…
A good service was provided by Mo with no pressure answering questions effectively. Looking forward to receiving the new settee & chair.
29 May 2024
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The loughborough branch staff
The staff in the loughborough branch were proffessinal and extremely helpful
25 May 2024
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
customer service assitant omer was…
customer service assitant omer was absolutely brilliant in seriving us ,explainning all the items including guarantees,delivery service and if we ever any future problems explain who to contact,expalined all the offers ,he made us very welcomming and sat us down comfortably whilst completing all our transactions for completing our purchase and omar had alot product knowledge that helps us finalise our purchese.he was just brilliant
3 June 2024
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very friendly explains things so u…
Very friendly explains things so u understand it and you are in good hands I would recommend them to anybody
3 June 2024
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
“Omar”
Omar-not pushy,very helpful,informative and offered good guidance in a friendly manner.
He made a fair cup of coffee as well !!
Happy to shop with you again.
29 May 2024
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service by chris
17 May 2024
Unprompted review
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service from ScS
We received our sofas from ScS today & are very happy customers :) the service has been great from start to finish & Marv & Paul who delivered them were on time, very polite & super efficient. They called an hour before they were due & it all worked brilliantly for us. The sofas are lovely quality & fit beautifully. Thank you ScS I would recommend you to anyone :)
29 May 2024
Unprompted review
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent delivery process
Buying process was straight forward. There was a slight delay in delivery from what was quoted but this was not an issue for us.
What made the experience 5 star was the delivery by Carl and Steve - efficient, friendly and cleared up all of the waste after setting up the suites.
29 May 2024
Unprompted review
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Right really keen get you sale very…
Right really keen get you sale very helpful. But after sales were do I start . Crap arrogant waxx pixxpot company won't touch with a bargepole. bought broudie settee & 2 chairs 1 chair faulty after 2days. Colour patchy they said its not there fault
3 March 2024
Unprompted review
Reply from poltronesofà - Loughborough
Good Afternoon Mr Simpson,
Thank you for taking the time on leaving us a review today.
I am sorry to hear your unhappy with the service you have received overall and deeply apologise for the issues your having with your furniture which has resulted in a 1* star review.
As i am unable to see your details to look into this for you, please can you send a screenshot of your review to socialmedia@scsc.o.uk
along with your account details.
Alternatively you can call our aftercare team on 0191 731 3300 when convenient for you.
Many thanks,
Kind Regards
Kayleigh
Customer Experience | ScS
We found the gentleman who looked after…
We found the gentleman who looked after us very helpful. We were shown lots of options and on our preferences he found the ideal Sofa and Chair we were looking for. Budget wise and Comfort. Highly Recommended.
18 May 2024
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very courteous and clear explanation of…
Very courteous and clear explanation of products we were interested in.
13 May 2024
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Staff were friendly
Staff were friendly, knowledgeable and helpful, being offered a cuppa sweetened the deal too!
4 May 2024
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
SCS furniture delivered without any issues
Friendly crew (Shane & Nick) who communicated well and delivered the furniture with care. They positioned the items exactly as asked and removed all the packaging. Excellent service.
8 May 2024
Unprompted review
Reply from poltronesofà - Loughborough
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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