Wanted a smaller-sized reclining single chair (either powered or hand-operated). ScS poltronesofa local branch had a big discount item that suited me perfectly. Staff at the branch were excell... See more
Company replied
Location
Switch locationRegent Place Retail Park, Derby Road, LE11 5AB Loughborough, Leicestershire,, GB
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See what reviewers are saying
We went into the Loughborough branch and it was lovely and relaxed atmosphere,we had a lovely salesman cant remember his name but think it began with an O,very helpful and knew his stuff.
The delivery itself was actually 5*. Two person delivery. Extremely experienced and very careful with installation. Most efficient and approachable. Could not ask for better. I downgraded to 4* due to... See more
Company replied
Very professional, kept updated the whole time and delivered when stated. We were missing the self adhesive glides and recliner cups but the driver had some of the self adhesive parts which they pro... See more
Company details
- #256 of 395 best companies in Home Furniture Shop
About poltronesofà - Loughborough
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Regent Place Retail Park, Derby Road, LE11 5AB, Loughborough, Leicestershire,, United Kingdom
- 01509 631800
4.5
Excellent
991 reviews
Asks customers to review
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Very pleased
Very good from start to finish 👍🏻Staff very helpful with a quick delivery. Very pleased with the purchase
16 July 2026
Nicely spacious show room
Nicely spacious show room. Ollie was very helpful and sorted us with a new sofa.
Bagged a bargain! Very happy 😃
19 July 2026
Experience great
I found the assistant was very helpful and didn't push you to buy. He was very polite. The delivery men where also very polite and caring people
11 July 2026
Great service
Great service, knowledgeable staff. Perfect delivery by pleasant and friendly staff
11 July 2026
The communication of the delivery date…
The communication of the delivery date and time was excellent, and I received a call from the delivery men half an hour before they arrived. The delivery was on time, efficient and speedy and they tidied up and took away all the packaging. As an older person I would have preferred a little more clarity about the battery pack and its relationship to the adaptor and the controls, but it didn’t take me long to work it out once I’d had my furniture in my house for 24 hours!
11 July 2026
Easy to order in store
Easy to order in store. Lots of fabric choice. Delivered on time. Beautiful chair
7 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from poltronesofà - Loughborough
Ciao Sylvie,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
All round service from ordering to…
All round service from ordering to delivering . Professionally delivered .
9 July 2026
Excellent experience buying from this…
Excellent experience buying from this company. Everything happened when they said it would.100% recommend
9 July 2026
Great service and advice
Great service and advice. Selling team an the highest possible level.
5 July 2026
The sales people indicated that the…
The sales people indicated that the sofa was available in all swatch colours but failed to say that there was an extra fee. The display also doesn't indicate prices or pricing. Even on completion of sale the additional price was not mentioned. Duplicitous is the only word which describes the staff. I didn't mind the extra price its that it was never referred to which I find unworthy and distrust.
7 July 2026
Reply from poltronesofà - Loughborough
Good Morning Vijay,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to read about your experience in store and can completely understand how disappointing it must have been when you noticed this.
The furniture can be offered in a wide range of fabrics and leathers however the price does vary dependant on your choice. We do expect that the team explain this at the point of sale so that you are fully aware of all charges.
I apologise sincerely for any upset caused and have also passed your review over to the store to discuss this with you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
it was our first time dealing with…
it was our first time dealing with Poltronesofa, but i must say it was a good experience, the staff were nice and friendly and when ordering our furniture everything went nice and smooth.
30 June 2026
happy with our experience
sofas arrived in the predicted timeframe, delivery and assembly was quick, sofas are very comfy. customisation was fairly easy and salesmen were friendly
1 July 2026
Great customer service
Great customer service, met our needs & Omar at Loughborough really looked after us.
21 June 2026
Unprompted review
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