Poltronesofa - Manchester Reviews 

1,902
TrustScore 4.5 out of 5

4.5

Unit 5A White City Retail Park, Chester Road, M16 0RP Manchester, Lancashire,, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Great in store experience, Gurdit answered all our questions and showed us different models and colours. Delivery was even better, Dave and Glenn did a terrific job in getting the two big sofas we o... See more

Company replied

Rated 5 out of 5 stars

Fantastic staff. Welcome you and explain the different price label colouring ie. If its white then you can have it in leather etc. Let you walk around looking and occasional check up to see if you nee... See more

Rated 5 out of 5 stars

We were made to feel very welcome on entering the store. The staff were very pleasant and most helpful. In helping me match a colour and fabric for my recliner chair I purchased. It was a pleasure d... See more

Rated 5 out of 5 stars

We went to the White City retail store which is a very well presented store. We were greeted by staff member, Paula who gave some advice on the product ticketing system and what options were available... See more


Company details

  1. #255 of 400 best companies in Home Furniture Shop

About Poltronesofa - Manchester

Written by the company

Poltronesofa

Visit Poltronesofa

Poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.

Written by the company


Contact info

  • Unit 5A White City Retail Park, Chester Road, M16 0RP, Manchester, Lancashire,, United Kingdom

  • 0161 872 7820

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,902)

14,611 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Staff in store very helpful

Staff in store very helpful, however the e Mail detailing all charges was very confusing

3 July 2026
Poltronesofa - Manchester logo

Reply from Poltronesofa - Manchester

Good Morning Mr Drew,

I hope you are well and thank you for your review.

I am pleased to see that you found the team in store to be helpful on your visit however I am sorry that you found the confirmation email to be confusing.
If there is anything at all that you would like to go over, to help clear this up, then please reach out to the store on 0191 7313300 and they will be happy to discuss this with you.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Fantastic staff

Fantastic staff. Welcome you and explain the different price label colouring ie. If its white then you can have it in leather etc. Let you walk around looking and occasional check up to see if you need any help. Such a nice approaxh. All were very helpful and I walked away to look elsewhere but no one near had the deal they did.

4 July 2026
Rated 5 out of 5 stars

We were made to feel very welcome on…

We were made to feel very welcome on entering the store. The staff were very pleasant and most helpful.
In helping me match a colour and fabric for my recliner chair I purchased. It was a pleasure doing business with them and will certainly recommend them to family and friends if in the future they are looking to buy furniture.

25 June 2026
Rated 4 out of 5 stars

Great experience overall

Great in store experience, Gurdit answered all our questions and showed us different models and colours.
Delivery was even better, Dave and Glenn did a terrific job in getting the two big sofas we ordered through our doorways. We really appreciated their patience and friendliness.
Would have been 5 stars if we had received the care kit or if anyone had followed up on our online request to receive it after the fact. Called the store but they said they don't deal with after care so looks like there is no way to get it :/

22 November 2025
Unprompted review
Poltronesofa - Manchester logo

Reply from Poltronesofa - Manchester

Good Afternoon Alexandra,

I hope you are well and thank you for your review.

We’re pleased to see that you had a positive experience in store and appreciate the great feedback for our delivery crew also.

Please accept my apologies that you did not receive the Care kit with your delivery.
If you would like to send over a screenshot of your review, along with your order number or address and postcode to socialmedia@poltronesofa.co.uk and I can certainly arrange this for you.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Excellent service

Muhammed greeted us with a very warm welcome and was on hand to answer any queries, the purchase was hassle free and very pleasant

20 June 2026
Rated 5 out of 5 stars

When we arrived we were made very…

When we arrived we were made very welcomed but he wasn't pushy as it was hot he offered us drinks of water, the sofa we liked he explained everything about it all the information was understood, he was very helpful and friendly

14 June 2026
Rated 5 out of 5 stars

Excellent in Store Service

We went to the White City retail store which is a very well presented store. We were greeted by staff member, Paula who gave some advice on the product ticketing system and what options were available. We got help and advice when we needed it and were left to browse with Paula on hand to answer any questions we had. Found our perfect sofa within an hour. Only downside is lead time.

13 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look