poltronesofà - Newport Reviews 

1,229
TrustScore 4.5 out of 5

4.7

Newport Retail Park, Spytty Road, NP19 4QQ Newport, Monmouthshire,, GB


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Rated 3 out of 5 stars

Think delivery charge for a single chair is outrages. given the time it took delivery guys to assemble the various parts and leave was not more then 20 mins. While the chair is quite comfortable... See more

Company replied

Rated 5 out of 5 stars

The furniture is very high end in quality and the leather is beautiful. Best i have ever purchased. The selection and purchase was made easy at the Newport store. I would have normally expected to... See more

Rated 5 out of 5 stars

The delivery team were fantastic Josh & his crew put my new sofa exactly where I wanted it no fuss . Communication fantastic Josh rang to let me know exactly what time delivery would be arriving. T... See more

Rated 5 out of 5 stars

I did my initial look ABT the range before going to the Newport store. By complete chance the recliner that I was interested in was part of the first suite in the store, so I tried it for fit and it... See more


Company details

  1. #252 of 397 best companies in Home Furniture Shop

About poltronesofà - Newport

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Newport Retail Park, Spytty Road, NP19 4QQ, Newport, Monmouthshire,, United Kingdom

  • 01633 284960

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,229)

15,393 reviews in the last 12 months

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Rated 4 out of 5 stars

Friendly personnel efficient helpful…

Friendly personnel efficient helpful and quick
O nly bugbear wrong suite delivered at first
Rectified 2 hours later all good now

11 July 2026
poltronesofà - Newport logo

Reply from poltronesofà - Newport

Good Afternoon James,

I hope you are well.

Thank you for taking the time to leave us your review and for sharing your feedback.

I am sorry to see that there was some confusion with your delivery and the incorrect furniture was left with you. Its great that this was resolved so quickly however I apologise for any inconvenience caused on the day.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 3 out of 5 stars

BE CAREFUL OF DELIVERY CHARGES

Think delivery charge for a single chair is outrages. given the time it took delivery guys to assemble the various parts and leave was not more then 20 mins.

While the chair is quite comfortable, for some reason not as comfortable as the example as one i tried in Showroom

Think the staff Morgan sales person was very friendly and helpful as all staff at SCS Newport where

25 June 2026
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Reply from poltronesofà - Newport

Good Morning Raymond,

I hope you are well and thank you for sharing your feedback.

We are pleased to see that you found the team in store to be friendly and helpful on your visit.
I am sorry that you do not find your chair as comfortable as the one in store, as the interiors are Foam this can be a little firmer to start with however rest assured that this does settle in line with use.
If you have any questions then please do not hesitate to contact us on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

The furniture is very high end in…

The furniture is very high end in quality and the leather is beautiful. Best i have ever purchased.
The selection and purchase was made easy at the Newport store.
I would have normally expected to receive a leather care kit with it (have received one on previous leather sofa purchases) Otherwise is is perfect and I highly recommend. Delivery was clean and respectful

3 July 2026
Rated 5 out of 5 stars

Delivered with care

The delivery team were fantastic Josh & his crew put my new sofa exactly where I wanted it no fuss .
Communication fantastic Josh rang to let me know exactly what time delivery would be arriving.
Thanks Josh delivery made easy by your hard work 👏

25 June 2026
Rated 5 out of 5 stars

Easy to look around


Easy to look around. No pressure from store staff. Just introduced themselves and said any help come to us.
When asking questions, again helpful and no pressure.

12 June 2026
Rated 4 out of 5 stars

Staff member friendly and knowledgeable…

Staff member friendly and knowledgeable without constantly checking on me but was there to help when decision made. Happy with service received in store. Down one star as SCS no longer offer the service of taking the old sofas away leaving me with trying to sort that out, not too happy with 3 months wait either.

3 June 2026
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Reply from poltronesofà - Newport

Ciao Mrs Cuthbert,

I hope you are well and thank you for your review.

We really appreciate your feedback and are pleased to see that you had a positive experience on your recent visit to store.

Whilst we do not collect your existing furniture directly we do work in partnership, who are a removal company.
If required a collection can be arranged with them at a cost.
You can follow the link below to their website.

https://www.clearabee.co.uk/partners/ScS

I am sorry that the delivery leas time is longer than you may have hoped for. Our furniture is made to order so as soon as this is ready for delivery we will reach out with the first available delivery date.

Thank you for your order with us.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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