poltronesofà - Newport Reviews 

1,253
TrustScore 4.5 out of 5

4.7

Newport Retail Park, Spytty Road, NP19 4QQ Newport, Monmouthshire,, GB


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Rated 5 out of 5 stars

the delivery came sooner than expected which was a bonus! was due delivery around 1-3pm and they turned up at 9:30 !! the guys who delivered were very kind and helpful with setting up the sofa and ch... See more

Rated 3 out of 5 stars

Think delivery charge for a single chair is outrages. given the time it took delivery guys to assemble the various parts and leave was not more then 20 mins. While the chair is quite comfortable... See more

Company replied

Rated 5 out of 5 stars

Staff were excellent, in particular Evan at Newport Store. Went out of his way to ensure we had the deal we wanted. The delivery gents were polite, courteous and respectful of our property and carefu... See more

Rated 5 out of 5 stars

I did my initial look ABT the range before going to the Newport store. By complete chance the recliner that I was interested in was part of the first suite in the store, so I tried it for fit and it... See more


Company details

  1. #257 of 396 best companies in Home Furniture Shop

About poltronesofà - Newport

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Newport Retail Park, Spytty Road, NP19 4QQ, Newport, Monmouthshire,, United Kingdom

  • 01633 284960

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,253)

17,421 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommended

All good, the purchase in the store, communication during manufacture, delivered in the estimated time and professionally assembled with no issues whatsoever.

30 August 2026
Rated 4 out of 5 stars

Though the guys were delayed getting…

Though the guys were delayed getting here, they unloaded and installed sofas quickly.

30 August 2026
poltronesofà - Newport logo

Reply from poltronesofà - Newport

Good Afternoon Julian,

I hope you are well and thank you for your review.

I am pleased to see that overall you had a positive experience and the delivery was completed quickly.
I am sorry that there was an initial delay in the team arriving and apologise for any inconvenience this may have caused.

I hope that you are enjoying your new furniture.

Many thanks,
Lynsey - Poltronesofa
Social Media Team

Rated 5 out of 5 stars

Fair dos if was hammering down with…

Fair dos if was hammering down with rain and the poor 2 men got drenched trying to get my sofas in. It was very tight but they done an amazing job. Thank you so much to them. I did worry a bit because my doors are small but they got them in. Thank you again.
And the lady that sold me sofa was lovely and couldn’t do enough for me.

30 August 2026
Rated 1 out of 5 stars

Not trustworthy

Absolute sham of a company. Bought a 4 seater sofa and a single in March. Was told delivery would take place after the items were made. Delivery took place in July even though the labels on both items stated made in April. If that wasn’t bad enough, we were shown walnut legs as opposed to black. We ordered walnut. The sofa and chair were delivered with black legs. They have been fobbing me off telling me that the sofa and chair have walnut coloured legs even though they are black and they do not even match the colour walnut as on our sales invoice. I have been given bogus email addresses and they have returned my physical post stating that the company are not at the address as posted on their website. I would have given ZERO but I can’t. I have telephoned and was told to take them to the small claims court! WOW. We have been mis sold items and we have the right under Trading laws and consumer rights 2015 to reject the items. We have been ghosted and ignored by these muppets. So I have further complained and used Section 75 credit card protection where the card provider takes up my case. DO NOT BUY FROM THESE COWBOY RIP OFF MERCHANTS.

16 July 2026
Unprompted review
poltronesofà - Newport logo

Reply from poltronesofà - Newport

Good Morning Lee,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to read about your experience and about how disappointing this has been for you.

I can see that this has been investigated with our aftercare team and apologise that the outcome is not what you may have hoped for on this occasion.
As the order is not in your name I am unable to comment further however should the account holder need to discuss anything further then please do not hesitate to call us on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

the delivery came sooner than expected…

the delivery came sooner than expected which was a bonus! was due delivery around 1-3pm and they turned up at 9:30 !! the guys who delivered were very kind and helpful with setting up the sofa and chair for us,
had a great experience thanks all!

6 August 2026
Rated 5 out of 5 stars

The range and choice was brilliant.

The range and choice was brilliant.
The lady that supported us was so helpful and couldn’t do enough.
She was really patient and friendly enabling my Mum who is 85 make an informed choice. As a result my Mum is looking forward to the delivery of her new suite
Thank you ☺️

4 August 2026
Rated 4 out of 5 stars
poltronesofà - Newport logo

Reply from poltronesofà - Newport

Good Morning Pam,

Thank you for your review.

We’re pleased to hear you had a positive experience with us and that the Staff were friendly when you visited our Showroom but also were not pushy.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Kindest,

Lauren - Poltronesofà at ScS
Social Media Team

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Perfect sofa for us, great price and great delivery service even arrived earlier than estimated but with enough notice to prepare for arrival and get rid of old sofa. Would definitely recommend.

23 July 2026

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