poltronesofà - Nottingham G'brook Reviews 

2,071
TrustScore 4.5 out of 5

4.6

Giltbrook Retail Park, Ikea Way, NG16 2RP Nottingham, Nottinghamshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Nice chat with Jamie, left me to browse, sat on a couple of sofas- then saw comfort, chaise long, recliner & storage in one sofa. Chose colour from AI which looked fab. Made me coffee & bought there a... See more

Rated 5 out of 5 stars

Liam at Giltbrook was excellent. He answered all questions put to him by myself and granddaughter. He was not pushy which puts most prospective purchasers off. The delivery men were so good - no mess... See more

Rated 5 out of 5 stars

New lounge furniture. We were served and supported by Jamil at the Nottingham, Giltbrook store. Very knowledgable and charming. We have ordered our furniture and now waiting for delivery in Nove... See more

Rated 5 out of 5 stars

My wife was at home to recieve the sofa. Delivery men were kind and carful with our new sofa. Because it’s a light colour, he asked if we was ok to position the sofa, so there was no risk of dirt fro... See more


Company details

  1. #259 of 398 best companies in Home Furniture Shop

About poltronesofà - Nottingham G'brook

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Giltbrook Retail Park, Ikea Way, NG16 2RP, Nottingham, Nottinghamshire,, United Kingdom

  • 0115 938 7340

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(2,071)

17,927 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

well done giltbrook

from walking into the shop at nottingham giltbrook.
we were made welcome and at ease.
liam was very polite and informative. helped us to find
what we needed. then when we decided he informed us about delivery and payment. full marks on all issues.

10 July 2026
Rated 5 out of 5 stars

From start to finish

From start to finish.
What a professional service we received would highly recommend.
On the day of delivery unfortunately a neighbour had passed away and the private ambulance was in attendance when the delivery team arrived. They off loaded the soaf and chair then moved the delivery vehicle without being asked. So much respect was showed. Came back to put the soaf together. And left. Just wanted to stay a big thanks to the boys. Love the soaf.

8 July 2026
Rated 5 out of 5 stars

Worth The Wait.

Ordered in March and advised delivery would be July. Pleasant experience at store and no hard sell from store assistants. They were very helpful and polite and purchase made in record time as no hassle, my husband and I knew what we wanted and overall a pleasing shopping experience. As promised, a date given in July with plenty of notice so we could remove old furniture, a phone call on the day and the delivery crew arrived on time. No messing about, brought sofa and storage footstool in, unpacked, sofa erected quickly and all packaging taken away. We are really pleased with the service from the beginning with the store people, the delivery process and the quality of the sofa is superb and more than comfortable. It was well worth the wait.

10 July 2026
Rated 4 out of 5 stars

We are happy with your service and…

We are happy with your service and delivery performance. I gave 4 stars because delivery person told the rollers are missing. Which means delivery person has to come back to finish the job. Thats only thing was upsetting. We have to find time free. Deliver person don’t know when it be done,

11 July 2026
Rated 5 out of 5 stars

Excellent service from the two men who…

Excellent service from the two men who delivered our suite who had to work in very hot conditions and did so without any issues.Could not fault them in any way,everything completed very smoothly.A1 service from start to finish

11 July 2026
Rated 5 out of 5 stars

The delivery service was excellent we…

The delivery service was excellent we were kept informed as to when they were delivering at all times, Recieved a phone call from the delivery staff on the morning advising us of a time of arrival they came within 5mins of that time, they were both very nice and polite and worked very quickly to get the delivery done taking away all the packaging when they left. Would definitely recommend

11 July 2026
Rated 5 out of 5 stars

Random walk, ended up spending

We had a random walk at Poltronesofa. When we were about to leave, Aaron came and let us know that all sofas offer choices of all colours and materials, which opened our eyes and we decided to choose our sofa there. Aaron did not give us pressure while we had a try on every sofa in the shop, but was always around when we had questions. We eventually chose a sofa that suits our needs. The sofa hasn’t arrived yet but we are looking forward to it.

2 July 2026
Rated 1 out of 5 stars

Purchased a sofa and two chairs January…

Purchased a sofa and two chairs January 2025 from the scs store ikea retail park Nottinghamshire .Delivered damaged unable to use one chair broken leg,Unable to use one side of sofa springs had collapsed making a three seater into a one seater. Persuaded to purchase a extra insurance policy £50.Not worth the money did not cover the damage.Sixteenth months to get the money back,No apologies from the company,store manager assistant manager lies lies lies lies and more lies.Glad to be finished with them.

1 July 2026
Unprompted review
poltronesofà - Nottingham G'brook logo

Reply from poltronesofà - Nottingham G'brook

Good Morning Paul,

Thank you for taking the time to leave us your review.

We are sorry to see that you have been disappointed in your experience and for the concerns that you had with your furniture, we can completely understand any frustration.

I can see that a resolution was discussed and your furniture has now being collected and a refund issued.
Again I am sorry that we did not meet your expectations on this occasion and for any inconvenience this may have caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 1 out of 5 stars

Worst mistake ever at scs glitbrook

Ordered sofa from scs glitbrook, came in the wrong colour and orientation after 3 months of waiting. Took more than 6 months of calling weekly and sometimes daily, told manager will give us a call back but never would.
Finally had to send a legal notice to SCS executives in order to process a refund. DO NOT BUY from them. They are unprofessional

1 September 2025
Unprompted review
poltronesofà - Nottingham G'brook logo

Reply from poltronesofà - Nottingham G'brook

Ciao Zainab,

I hope you are well.

Thank you for taking the time to leave us your review and for sharing your feedback.

We are very sorry to see that your furniture was not as expected when this was delivered with you and apologise that you did not receive the level of service that we would expect for all of our customers.

As your order details are not included I am unable to view the history or advise further however I can see from your comment that you did have a refund processed.

If you do require any further help then please feel free to contact us at socialmedia@poltronesofa.co.uk.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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