We received our sofa and chair today. Only one small problem from start to finish was the agent in the shop gave us the wrong price. We called the centre who gave me a ring back. I spoke to a lovely lady who helped me with my problem. She even gave me a courtesy call back the next day to see if I was happy with the outcome. Great service.
The furniture was delivered this morning by Tom and Paul. They kept us in touch with timings. They were both very polite and courteous. They set up the sofa and chair and made sure it was all working and there was no damage. All packaging removed no mess left. Excellent service by both men.

Still no resolution, 4 times we have tried to call 0191 521 9521 since they forgot to leave the 3 leather kits and said we had them delivered - not true!
We have tried the delivery team, and customer services, even using social media, and time STILL NOTHING since 17/4/25.
Every time I try to contact I will now leave a negative review and recommend everyone else does.

They have virtually sold me £300 of products and not provided them, as well as ZERO customer service to follow this up.

I am now taking this to Trading Standards as a formal complaint! I have screenshots of calls and web forms as evidence.

S0106-1000135728 - D9

We initially went to view sofas but saw the one we liked. The sales team were really good. They didn't put any pressure on us and the process of buying was good.
Thanks Yvette and Tim

The 2 assistants we spoke to were very friendly and helpful.We would recommend this shop at Ladybay retail park nottingham

Tim was fantastic, not the typical pushy salesman, he listened to exactly what kind of sofa i wanted and was extremely helpful. Gave me plenty of options. Cant wait for my sofa to arrive. Thank you

We talked to a lovely lady YVETTE.She explained everything to us in simple terms ,no complications,
We tried enough settees and chairs to satisfy our needs. It was a pleasant experience,one l had not been looking forward to.Thankyou Yvette.Alan & Sheila Bradley

Great service with Glenn today. He is knowledgeable, friendly, provided great service and I was happy to make a purchase from him.

I today visited SCS in Colwick Nottingham. May I say that the service, knowledge and overall experience was absolutely amazing. The salesman Glenn was informative without being pushy, makes a good coffee too... Thank you so much Glenn for your help and guidence.

Shop sold premium delivery- £150 extra we did not need, or asked if we needed!

Worst customer service experience ever!

Delivery scheduled on our holiday- called over 20 times could not get through for over 6 hours, emails sent four times, store visit and the on-line form and not even a response until drivers turned up and called us- when we were on holidat

When eventually delivered did not leave the 3 leather kits ! But said you had them on the delivery! We have videos in our home so I will be following up!

Will never use again! No confidence it trust! Just sales tactics!

Had a very good meeting with Tim the nottingham store manager.i knew what item i wanted but helpful ordered one cannt wait for the delivery thank you

Great delivery service today
We were informed of time slot and also received phone call when 20 mins away
They were careful with my sofa and my home as they delivered sofa removed all package set up my sofa and informed us of info we needed well done scs from ordering and delivery great service

I brought my new sofa set a week ago now, very comfortable and just what I was looking for. Great price too. I was approached by Glenn who asked if I needed assistance,
Very polite and knowledgeable answering all my questions, Glenn left me to browse around until I felt I needed assistances again from him.
Delivered on time with great care thank you.

Happy customer thank you.

We ordered a sofa back in November, was delivered end of January but the wrong sofa arrived. We have been chasing and chasing via phone and in store but have had no updates or correspondence at all. SCS has left someone who is disabled and suffers with Chronic pain in bed because they can not sit on the sofa that has been delivered.

Good choice of sofas, good service, good product knowledge, Happy experience

The assistant was very helpful and gave us all the information we needed to make a suitable choice of sofa

We had excellent service from Tim when we went in to look for a new sofa very knowledgeable and could not be more helpful

The guys were on time if not 5 mins early. They were very polite and very helpful. Joe and Mark were the delivery gentlemen.

1st Class service
Tom & Day very helpful on our delivery 😀

Tim at the Lady bay store was very informative very friendly, and patient. We had a great experience and even got a coffee !
Oh and a settee ! Would definitely go back that.