The salesman left who alone after a brief initial welcome. He only interacted with us once we had a short list. His knowledge helped us to choose the right sofa for us. The quality, workmanship and... See more
Location
Switch locationUnit 3A Coypool Retail Park, Coypool Road, PL7 4TB Plymouth, Devon,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service in the store was friendly and efficient. The delivery team (Josh & Joshua) were excellent. Unfortunately there is a fault on our two seater sofa - one panel of leather on the top headrest... See more
Company replied
Poltrone recommended Clearabee for disposal of my old furniture. This was easily sorted and they actually took only 10 minutes to do their job efficiently! Poltrone arrived 2 days later and al... See more
Went to the store in April and viewed sofas the sales associate Nimme with me and my sister showed me a range of sofas ,different fabrics and prices.Decided on two 3 seaters with recliners on each end... See more
Company details
- #257 of 396 best companies in Home Furniture Shop
About poltronesofà - Plymouth
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 3A Coypool Retail Park, Coypool Road, PL7 4TB, Plymouth, Devon,, United Kingdom
- 01752 426436
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So helpfull in store
So helpfull in store. No pressure from salesman and given plenty of time to decide between all the good options available.
Delivery service was good, tracking great and courtesy call before arrival can't fault this.
2 July 2026
Delivery crew kept me well informed as…
Delivery crew kept me well informed as to delivery time. Quick, efficient and friendly delivery - all packaging taken.
Just love love love my new settee!
2 July 2026
Had a really good experience ordering…
Had a really good experience ordering our new sofa. The lady (Nimi, sorry if this is wrong) was easy to talk to and was very helpful and patient. Her knowledge was very good.
28 June 2026
First class chairs and two seater sofa
First class chairs and two seater sofa. Very quiet electric recliner chairs and sofa.
2 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Currently good
Currently good, awaiting delivery. Shop service was not rushed. Helpful and patient.
Did feel obliged to take the insurance when purchasing at the end of the day.
Be certain in your decision as only 24 hours to cancel if change of mind once papers are signed.
20 April 2026
Reply from poltronesofà - Plymouth
Good Morning Sam,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
We are pleased that over all you have had a positive experience with us and we really appreciate all of your comments.
Thank you for your order and we hope that you will be happy with your goods on arrival.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Polite and professional
From the help, advice and professionalism we received in the shop right up to the delivery day, which there again, from the first message keeping us up to date, was second to none. Receiving a phone call on the morning from Josh, made it even more efficient. Josh and Joshua, the delivery guys were polite, professional and smart.
25 June 2026
Very helpful and friendly staff
21 June 2026
Friendly polite speedy & knew what they…
Friendly polite speedy & knew what they were doing.
Excellent all round.
26 June 2026
Kept us fully informed at every step of…
Kept us fully informed at every step of the process. Lovely couple of delivery men,really efficient and professional.
26 June 2026
The delivery men were friendly and very…
The delivery men were friendly and very efficient despite the sweltering heat. A credit to your company
26 June 2026
Ok but....
Good in the showroom. Delivery guys good. Let down a bit by 15 week delivery time.
26 June 2026
Reply from poltronesofà - Plymouth
Ciao Ken,
I hope you are well and thank you for sharing your feedback.
I am pleased to see that you had a positive experience on your visit to store and with the delivery.
All furniture is made to order so we do provide an estimated delivery lead time, I am very sorry that you felt let down regarding the timeframe and will ensure that your comments are passed on to the relevant teams.
Thank you for your order and we hope that you are enjoying your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent service very happy with the…
Excellent service very happy with the salesman mark
18 June 2026
Nirmala was very helpful
Nirmala was very helpful. Helping my choose the right sofa for me
19 June 2026
Excellent service very easy to arrange
Excellent service very easy to arrange. Would highly recommend. Many thanks
16 June 2026
It was made easy but it’s a long wait…long wait for delivery
It was made easy but it’s a long wait for delivery
16 June 2026
Great service wasn’t followed around…
Great service wasn’t followed around the shop no hard sell sofa was ideal would recommend
14 June 2026
I was kept well informed about the…
I was kept well informed about the delivery including the time slot. I wasn’t home for the delivery but my friend that was there for me said the delivery crew handled the delivery excellent. Now I’m home sitting on the most comfortable furniture thank you for an excellent and easy experience.
12 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.