poltronesofà - Stockport Reviews 

1,976
TrustScore 4.5 out of 5

4.6

12 The Peel Centre, St. Marys Way, SK1 2HU Stockport, Cheshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We were able to look around freely without being badgered by the sales people. The assistant 'Red' told us the basic info and then left us to wander freely but he was on hand to answer questions. W... See more

Rated 2 out of 5 stars

Terrible aftercare, and they don't contact you until a few days before to get your furniture, when I called to change the date, they still turned up at the cancelled date. And I have a faulty media so... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service by advisor Red. He guided us through the way Poltrone worked and all the options available. He was really attentive whilst not being pushy and left us to browse on our own w... See more

Rated 5 out of 5 stars

Good communication throughout the process. Excellent delivery by your men and good testing and demonstration of the suite build-up, should we move house in the future. Courteous and polite staff.


Company details

  1. #257 of 396 best companies in Home Furniture Shop

About poltronesofà - Stockport

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • 12 The Peel Centre, St. Marys Way, SK1 2HU, Stockport, Cheshire,, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(1,976)

17,754 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great welcome

Great welcome to the store at Stockport no pressure sales just great quality at great prices , everything from purchase to delivery was explained, outstanding member of staff dealt with everything easily and professionally

20 April 2026
Rated 4 out of 5 stars

the gentleman was very attentive

the gentleman was very attentive. listen to what we was looking for. he made our visit very pleasant. i can’t comment on anything else as we are waiting for our delivery

20 April 2026
Rated 5 out of 5 stars

Jaz was absolutely brilliant

Jaz was absolutely brilliant. I attended the store the first time with my autistic son and he kept him entertained whilst I had a look round. He was really helpful and patient with me and my indecisiveness of which sofa to choose (and the colours). I came back to the store a week later with my friend and again he was great, going above and beyond with customer service - he is a credit to your company and if there is an 'employee of the month' award, I'd like to nominate him

21 April 2026
Rated 5 out of 5 stars

Fantastic customer care!

As soon as we walked through the door, we were greeted and made to feel welcome. We were looked after by Jairzinho (Jaz) who was extremely knowledgable and patient with us. It took me ages to choose a colour, and Jaz was more than happy to get every colour available and show me up against the sofa we chose! At no point did we ever feel rushed or judged at the time taken to choose and all in all it was a fantastic experience.

29 March 2026
Rated 5 out of 5 stars

Good service

Staff were very friendly and left us to look around, but helpful when we asked for information on the sofas we liked which helped us to decide on the one we chose.

17 April 2026
Rated 5 out of 5 stars

Sharon Roscoe at Poltronsofa Stockport. Fantastic

Sharon Roscoe at Poltronsofa Stockport met us at the door and introduced herself. She asked if we needed any assistance and left us to have a look around.

She was professional, friendly and allowed us to consider our choice in our own time. The information and options she gave us were clear. We ended up returning the next day to buy the sofa we wanted. Her customer service was impeccable and we can't really give any points for improvement. We absolutely love the sofa but it was the customer service which played a big part in us buying from this branch.

The whole store has a good atmosphere and all the other staff were just as nice and friendly. I've been in a few times after our purchase just to sit on the display model and they're still as accommodating.

Thank you

15 March 2026
Unprompted review
Rated 5 out of 5 stars

We made 3 visits in all

We made 3 visits in all, welcomed each time but not hassled at all. Helpful and friendly and professional service. If the delivery and quality of the items we ordered are as good as the showroom experience, we'll be very happy

16 April 2026

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