Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... See more
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From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... See more
We had great customer service so far , we were welcomed at the stockton portrack lane store . The shop is really lovely and the staff are all smiling and friendly. The lady who served us is called Ali... See more
Delivered on time by two very friendly and sociable people, no complaints whatsoever,very good service from start to finish . Maureen x
Company details
- #253 of 396 best companies in Home Furniture Shop
About poltronesofà - Stockton, Portrack
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, United Kingdom
- 01642 633012
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Rob greeted us as soon as we walked in…
Rob greeted us as soon as we walked in told us about the labels and fabrics left us to look around and kept checking and giving us various bits of information we came to look and ended up buying a sofa what amazing service from Rob which is hard to find these days I would definitely recommend you to family and friends quick delivery which was a bonus and a friendly call from sharon to book our delivery date .
staff were great
staff were great, not in your face. they were very helpful with finding what my mother was looking for. the member of staff was very patient with my 82 year old mother and got her what she wanted at a good price.
only thing i didnt like: I thought the cost of delivery was a bit high considering she only lived 4 mile away but i accepted due to good price on sofa and armchair
From the moment of first contact with…
From the moment of first contact with Jemma at the Stockton on Tees branch to the date of delivery we were kept in touch with at all times. Jemma was professional but friendly and listened to our requests regarding our order. On the day of delivery the two lads were again wholey professional but friendly and turned too without any fuss. Listened to where I wanted the sofas positioning. Prior to leaving they cleared away all the packaging, (something some companies don't do). So impressed with first point of contact we ordered a new suite the following week. Well done all at SCS.
They knew I wanted they were very…
They knew I wanted they were very helpful not pushy like some salespeople can’t wait for my sofa and chair to be delivered
Delivery driver
Delivery driver, his mate did a fantastic job polite and courteous nothing was a bother
Excellent service the sofa came…
Excellent service the sofa came yesterday. But the gliders were missing they came this morning and put them on.
Two Lads were extremely polite and very…
Two Lads were extremely polite and very careful in my home, they rang me to let me know when they were arriving
From ordering our beautiful green…
From ordering our beautiful green leather 3 seater and one chair to it being delivered when promised, we have had excellent service. 👌
May use AI-assist with repliesRead more
Having second thoughts about the quality
the delivery and set up was very good.The general quality of the couches was good,just one or two little niggley faults in the overall finish which is why we only gave it 4 stars.Further to our initial comments and after having the couches for 1 week we are finding more annoying faults in the general quality .We are puzzled by the advice given of not using leather polish on a leather couch.

Reply from poltronesofà - Stockton, Portrack
The men were very good had a struggle…
The men were very good had a struggle but managed thanks
First class delivery and installation
Accurate and timely communication. Professional, knowledgeable and friendly installation team. A very slick operation.
Delivered excellent service well to 2…
Delivered excellent service well to 2 lads who delivered
Staff were very helpful and friendly…
Staff were very helpful and friendly with lots of information about the item we chose
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