poltronesofà - Stockton, Portrack Reviews 

3,734
TrustScore 4.5 out of 5

4.6

Portrack Lane, 0, TS18 2QA Stockton-On-Tees, County Durham,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... See more

Rated 5 out of 5 stars

From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... See more

Rated 5 out of 5 stars

We had great customer service so far , we were welcomed at the stockton portrack lane store . The shop is really lovely and the staff are all smiling and friendly. The lady who served us is called Ali... See more

Rated 5 out of 5 stars

Delivered on time by two very friendly and sociable people, no complaints whatsoever,very good service from start to finish . Maureen x


Company details

  1. #253 of 396 best companies in Home Furniture Shop

About poltronesofà - Stockton, Portrack

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, United Kingdom

  • 01642 633012

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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4.6

All reviews

(3,734)

18,528 reviews in the last 12 months

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Rated 5 out of 5 stars

Rob greeted us as soon as we walked in…

Rob greeted us as soon as we walked in told us about the labels and fabrics left us to look around and kept checking and giving us various bits of information we came to look and ended up buying a sofa what amazing service from Rob which is hard to find these days I would definitely recommend you to family and friends quick delivery which was a bonus and a friendly call from sharon to book our delivery date .

26 July 2026
Rated 5 out of 5 stars

staff were great

staff were great, not in your face. they were very helpful with finding what my mother was looking for. the member of staff was very patient with my 82 year old mother and got her what she wanted at a good price.
only thing i didnt like: I thought the cost of delivery was a bit high considering she only lived 4 mile away but i accepted due to good price on sofa and armchair

22 July 2026
Rated 5 out of 5 stars

From the moment of first contact with…

From the moment of first contact with Jemma at the Stockton on Tees branch to the date of delivery we were kept in touch with at all times. Jemma was professional but friendly and listened to our requests regarding our order. On the day of delivery the two lads were again wholey professional but friendly and turned too without any fuss. Listened to where I wanted the sofas positioning. Prior to leaving they cleared away all the packaging, (something some companies don't do). So impressed with first point of contact we ordered a new suite the following week. Well done all at SCS.

25 July 2026
Rated 4 out of 5 stars

Having second thoughts about the quality

the delivery and set up was very good.The general quality of the couches was good,just one or two little niggley faults in the overall finish which is why we only gave it 4 stars.Further to our initial comments and after having the couches for 1 week we are finding more annoying faults in the general quality .We are puzzled by the advice given of not using leather polish on a leather couch.

18 July 2026
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Reply from poltronesofà - Stockton, Portrack

Good Afternoon Mr Lanchester,

I hope you are well and thank you for your review.

I am pleased to see that everything went smoothly with your delivery however I am sorry that you have some concerns.

You can certainly raise any issues with the furniture by completing our online contact form, on the link below.
This allows us to obtain all relevant information so that we can review and advise on the next steps.

https://enquiries.scs.co.uk/

Many thanks,

Lynsey - Poltronesofa at ScS
Social Media Team

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