Kevin was very friendly and helpful from the second we walked into the store. He was very knowledgeable about the sofa we chose speaking us through all the options available. Great customer service an... See more
Location
Switch locationUnit 3B Straiton Retail Park, Straiton, EH20 9PW Edinburgh, Midlothian,, GB
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Had a great experience, was greeted as I entered the store and was the staff member explained to myself how poltrone sofas worked, I was then left to explore around the store and I found the perfect s... See more
The sofa and chair were so comfortable it was amazing but to make it all worth while were the two guys with the delivery who helped my wife immensely thank you again (we will be back)
The two people who delivered my sofas were very rude , they left some packaging and spoke in their own language in MY house. No people skills whatsoever. ScS where perfect when we ordered our sofas.... See more
Company replied
Company details
- #257 of 395 best companies in Home Furniture Shop
About poltronesofà - Straiton
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 3B Straiton Retail Park, Straiton, EH20 9PW, Edinburgh, Midlothian,, United Kingdom
- 01655 500399
4.6
Excellent
2k reviews
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Not happy to be charged delivery when sales rep knew its was going to be a promotion soon
In happy to pay for delivery when it’s is now free on your promotion. Why was I not encouraged to receive a discount of this
21 July 2026
Reply from poltronesofà - Straiton
Good Morning Linda,
I hope you are well and thank you for taking the time to leave us your review.
I can see that your order was placed with us on 15/07/26 and the Free delivery offer only became available on 22/07/26. We can only offer discounts which are available at the time of an order being placed.
When your order was placed there was a deduction of £100 from your delivery charge applied, this is shown on your order confirmation document.
I hope that this helps.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Friendly staff great communication and…
Friendly staff great communication and great service
21 July 2026
Delivery was on time
Delivery was on time. Crew very efficient and helpful. Very pleasant .Thankyou.
24 July 2026
Reply from poltronesofà - Straiton
Good Morning Catherine,
I hope you are well and thank you for your 1* review.
I am pleased to see that you had a positive experience with us and found the delivery crew to be helpful.
As you have rated us as 1* this would be deemed as negative feedback. If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Thank you for your order and we hope that you are enjoying your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The team were excellent
The team were excellent. They understood what we were looking for and we dud nit feel pressurised to buy.
21 July 2026
A memorable experience!
I am really sorry, but I do not remember the name of the staff member that greeted us, and helped us through the whole purchasing process. However, he was very polite, helpful and knowledgable. He explained everything in detail, and was supportive at all times. He made our visit a really pleasant experience. If you can identify him, please pass on our warmest if thanks!
24 July 2026
Very friendly and helpful staff a warm…
Very friendly and helpful staff a warm welcome on entering was offered tea or coffee it was a very pleasant experience
23 July 2026
We were welcomed by a very friendly and…
We were welcomed by a very friendly and engaging staff. Our questions were answered in a knowledgeable way and the lady we were talking to went above and beyond to help us. Our intention was not to buy a sofa on that day but we somehow left with one.
19 July 2026
Staff member Stefanie was very helpfulat straiton store
Staff member Stefanie was very helpful
17 July 2026
I found the staff very helpful greeting…
I found the staff very helpful greeting me on arrival at the store but then giving me enough time to look around at all the sofa the were on hand to help with my enquires and purchasing my choice
13 July 2026
Great experience today!
Very helpful staff. Very friendly and helped us choose a sofa and the covering and arranged it all for us. Would recommend this shop to anyone.
18 July 2026
Poor service
The two people who delivered my sofas were very rude , they left some packaging and spoke in their own language in MY house. No people skills whatsoever. ScS where perfect when we ordered our sofas. Well done ScS but your delivery staff needs addressing.
17 July 2026
Reply from poltronesofà - Straiton
Good Morning Mr Swan,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to read about your experience with the delivery crew and that you were disappointed in the service from them on the day.
We team always aim to be friendly and professional so I apologise that this was not the case and will certainly pass on your feedback to our Distribution Centre.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Steph was really helpful
Steph was really helpful. Process was straightforward. Hopefully delivery will be efficient too
16 July 2026
Reply from poltronesofà - Straiton
Good Afternoon Paula,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us in store and found Steph to be helpful. I will certainly pass on your comments.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
From looking to delivering my sofa all…
From looking to delivering my sofa all the staff were amazing
15 July 2026
Everything went to plan delivery team…
Everything went to plan delivery team was perfect very happy with the sofas. Would recommend
15 July 2026
Had issues with selling and getting…
Had issues with selling and getting call backs after chasing to discuss. Delivery was ok. Customer service before sale good after sales not so good.
26 June 2026
Reply from poltronesofà - Straiton
Good Morning Debbie,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am sorry to see that you were disappointed in the service received after your order had been placed with us and that you had issues in receiving a call back.
I can see that you contacted us yesterday and a call back was requested with the store. They have noted that a call attempt was made however as there was no answer they have left you a voicemail with the required information.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
I am absolutely delighted with my…
I am absolutely delighted with my Regina sofa. The delivery guys Robin &Dean unpacked it and carried it in & placed it into position without any complaint on which must have been a very strenuous effort on a very hot day of 29 degrees. I shall be going to the S.C.S. store Straiton Park Edinburgh on 14/07/26 who requirers seating furniture in the near future. I could not recommend Poltrone Sofa enough.
11 July 2026
Sofa suite is lovely although delivery…
Sofa suite is lovely although delivery arrangements were a little haphazard,
8 July 2026
Reply from poltronesofà - Straiton
Good Afternoon Mrs Ashby,
I hope you are well and thank you for your review.
We appreciate you sharing this feedback and are pleased to see that you are happy with your suite.
I am sorry if the delivery did not go as smoothly as expected on the day and I will certainly pass on your comments to the Distribution Centre.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
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