When I entered the shop at Straiton I got time to just look before Stef approached me she was very helpful listened to what I was telling her and what I liked and was after it didn’t take me long to choose what I wanted got to try it out etc she explained very well what had to happen next I had a great experience

Delivery kept us informed of arrival time
Delivery people were efficient and polite in installing the sofa.

The delivery ti.e was 13.20 for the morning, then went to 2
25 and ended up being delivered about 4. This meant I was stuck in all day. I had to cancel some things.

The guys who brought it were very good.

On our visit to your store we were greeted by friendly knowledgeable and helpful staff.
A special mention to Jav who put us at ease and helped us throughout our decision making.
Also like to mention Dave who was also very friendly.
On service alone we would recommend poltronesofa to others.

First contacts and sofa purchase went well.

However our concerns are:

Length of time from order to delivery, over 3 months.

High cost of delivery, £129.

No choice given of delivery date, no choice given of am/pm delivery. Approximate delivery time of 2pm to 2.15pm notification was sent at 6.30 am on Thursday 28th May. Delivery was finally made after 6pm. There was no communication from the delivery team or admin to let us know of any hold-up. Nor was the local store able to give any information on the delivery ETA.

We have bought other pieces of furniture from local retailers recently and without doubt, this has been the worst delivery for customer care.

In addition, we also had to contact the local store to find out about the sofa insurance and aftercare service. This information should have been given to us on delivery or beforehand.

However, the sofa itself is lovely and we are very pleased with it. Nevertheless, we would find it difficult to wholeheartedly recommend SCS for 100% customer satisfaction.

salesperson was very good expkained evwrythibg very well

the person that helped us was very patient and helpful

From sales to delivery the process was flawless. Helpful sales staff and professional delivery staff.

Great service Jamie set it all up for us took all cardboard away very pleased with my sofa and chairs brilliant thanks

Visited store twice! Very impressed with customer service
Staff were knowledgeable and friendly
Ordered 2 sweeter

All of the staff were so helpful without being overbearing. Stef provided guidance without being intrusive. I was swinging between to sofas and her guidance helped me make the right decision. I cannot be happier with both the sofa and the experience. Thank you Stef

Polite, helpful and knowledgeable staff.
Poor lighting made colour choice of fabrics challenging.
Limited range of compact Armchairs.

Jav was extremely helpful and made the whole process very easy

Very relaxed. Wandered round Edinburgh Straiton store with a coffee. Very friendly non-pressure staff. Explain how stores work then leave you to browse. Massive choice of fabrics and colours. And huge choice of styles. Sales process very relaxed.

Excellent overall experience, friendly & helpful staff, no pressure selling, quality furniture, competitively priced, clear timelines on availablity and a well organised delivery service, who did a great job.

The delivery guys were amazing, went the extra mile!

My wife and I were impressed by the relaxed lay out and the wide choice of settees in the shop.
The manager of the shop was friendly, helpful and very knowledgeable about every aspect of his products.
We were happy with the settee we chose, it looks good, is very comfortable and the reduced price was a big factor in our decision to buy it.
The deputy manager took our payment
and she too was friendly, helpful and knowledgeable. This is a well run shop with good products and excellent staff

Just ordered a couple of sofas from Kevin at Straiton. Very efficient and knowledgeable about their products. Super happy

First ,welcomed by a very nice young chap Dave ,very helpful , friendly and made us feel relaxed.
Not hounding us for a sale , professional and did his job very well .
We purchased our furniture .
Looking forward to seeing it in our home.

Buying from the store was great. Beyond that, diabolical, disorganised, frustrating and should be an eye opener for anyone looking to buy an SCS sofa.

It’s important to point out at this time, sofa due 12/5/26. Baby is due in the preceding days. Store inform us it’s not an issue, they will work around us and the baby’s due date (sounds great until reality comes)….More on that below.

You’re provided a day to expect your sofa and a time window, sounds great right. You take the adequate time away from the hospital only to find the sofa isn’t arriving.

The call centre are helpful to a point (4/5 calls) as they are the go between for communication with the ultimately responsible distribution centre, who are never available (probably always answering calls regarding complaints!).

Next day comes, no update from distribution centre, so we get a morning email and text update to say our couch was due today. I leave hospital to head home and prepare. Enroute we both get a notification to say our couch has been delivered!!! Panic sets in, we check cameras etc but nothing.

Our login, our live updates and even the call centre say our delivery is complete!! I eventually get a callback from the call centre who requested an update from distribution centre to say ‘sorry that was a mistake’, ‘your sofa will be along later today but were unable to provide you a live update or timeframe’. Another day wasted.

Distribution centre is called again via call centre and a callback is requested. Callback comes and we’re promised the delivery to take place between 10-12 next day.

Another morning away from hospital to meet delivery. Our expectations are low, we’re not convinced it’s going to happen, and sure enough, 10am-12pm passes, no delivery.
Call centre advise us to call the store we bought from, we did. Unfortunately the person I spoke with, whilst listening to my rant and apologizing for the service only added to the issue with yet another broken promise of a callback with an update. D’oh!!

Next I put another call to call centre and distribution centre to request a callback.

Thankfully, Andy from AMD (an external contractor) has now been given my delivery.

He calls, provides an apology and a timeframe. Upon arrival he was polite, considerate and helpful.

Sofa now in. 3 days later, 8+ calls to call centre, insurmountable broken promises, and not a peep from distribution centre, store or call centre.

You best reconsider the other sofa store you have visited.