Delivery spot on kept me informed when they were near Had a job getting the furniture in lift but managed ,set up furniture where I wanted it placed ,showed me how to operate recliners , very good s... See more
Location
Switch locationUnit 7B, Retail World, Team Valley, NE11 0BD Gateshead, Tyne and Wear,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Assistant was knowledgeable about products available she made it easy to make our purchase. However one of the biggest fault in your store is the staff immediately pounce on customer's as soon as you... See more
Company replied
I got plenty of notice of when my settee and chair was coming and they came to my house and were polite and did their job without any fuss, l was very pleased
We had a delivery at lunchtime. The staff were very well presented, very polite, friendly, informative and efficient. Due to the heat of the day and it being lunchtime, I did offer a cup of tea for... See more
Company details
- #253 of 399 best companies in Home Furniture Shop
About Poltronesofa - Team Valley
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
Unit 7B, Retail World, Team Valley, NE11 0BD, Gateshead, Tyne and Wear,, United Kingdom
- 0191 731 3300
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service in store was excellent
3 July 2026
Delivery spot on kept me informed when…
Delivery spot on kept me informed when they were near
Had a job getting the furniture in lift but managed ,set up furniture where I wanted it placed ,showed me how to operate recliners , very good service 😀 👍
4 July 2026
first class service delivery men first…
first class service delivery men first class in sorted with no fuss
4 July 2026
New settee
I got plenty of notice of when my settee and chair was coming and they came to my house and were polite and did their job without any fuss, l was very pleased
2 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The man who took sofa ordgreat helper dave done…
The man who took sofa order dave done everything he cud t make us comfortable
27 June 2026
Reply from Poltronesofa - Team Valley
Ciao Miss Hardingham,
Thank you very much for speaking with me today, we really appreciate your time and are pleased that you had a positive experience in store.
If there is anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The delivery lads were on time and fast…
The delivery lads were on time and fast well presented and had the right attitude and with a sense of humor. They work through the heat wave fabulously well done.
26 June 2026
We had a delivery at lunchtime
We had a delivery at lunchtime. The staff were very well presented, very polite, friendly, informative and efficient. Due to the heat of the day and it being lunchtime, I did offer a cup of tea for which they declined and said they would prefer water. No problem, they were very grateful.
20 June 2026
I was welcomed into the Team Valley…
I was welcomed into the Team Valley store by Dave. He was very helpful and knowledgeable regarding the sofas and fabrics. Excellent customer service
18 June 2026
I felt like I was allowed to browse and…
I felt like I was allowed to browse and discuss with my husband without being hounded.The assistant explained everything but gave us space to think and breathe which was a change as normally I feel intimidated and put off when hounded.
18 June 2026
Poltronesofa
David was the one in the shop and he was very helpfull the two lads that brought it were good
12 June 2026
Both positive and negative aspects of purchase
Assistant was knowledgeable about products available she made it easy to make our purchase. However one of the biggest fault in your store is the staff immediately pounce on customer's as soon as you walk into the store which is very off putting.We already knew what we wanted from a previous visit and didn't want or need this type of selling
12 June 2026
Reply from Poltronesofa - Team Valley
Ciao Frances,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am pleased that you found the assistant to be knowledgeable on your recent visit to store and appreciate your comments.
We are always trying to improve our service and will ensure that your feedback is passed on to the relevant teams.
Thank you for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Recently received our sofa and very…
Recently received our sofa and very happy with how its reshaped our living room. It’s very comfy and spacious so plenty of room for family and friends.
Salesperson David was very kind and helpful when we were purchasing, and Craig and Michael were great with the delivery and installation process.
11 June 2026
Very helpful and pleasant sales…
Very helpful and pleasant sales assistant, Kat. She was informative and knowledgeable but never pushy, She gave time for me to look around and decide.
6 June 2026
A completely faultless purchase from…
A completely faultless purchase from ordering in store to on time delivery confirmation, to on time delivery, no problems , no concerns, hassle free , thank you 😆
11 June 2026
Super welcoming
Super welcoming, informative, whilst giving space to think, discuss and decide fabrics … thanks for your help David
7 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.