poltronesofà - Telford Reviews 

1,328
TrustScore 4.5 out of 5

4.7

Telford Forge Retail Park, Colliers Way, TF3 4AG Telford, Shropshire,, GB


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Rated 5 out of 5 stars

Excellent service, kept well informed on location of delivery drivers. Furniture is lovely and was carried in and placed exactly where we wanted it. Delivery people were very pleasant and polite even... See more

Rated 5 out of 5 stars

When deciding on purchasing a new sofa I went to Poltronesofa with my granddaughter we were met by Resham. He was very helpful throughout our visit talked us through the many options available..he was... See more

Rated 5 out of 5 stars

Staff in shop went above and beyond to help us and the delivery people were marvellous it was a sofa and came in a box and all packaging was taken away after. Marvellous company and would definitely... See more

Rated 3 out of 5 stars

The delivery team of Steve and Kyle were brilliant. They could not have been more friendly, courteous and helpful. They get five stars. Unfortunately, the overall experience ranks as a three as they w... See more

Company replied


Company details

  1. #259 of 398 best companies in Home Furniture Shop

About poltronesofà - Telford

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Telford Forge Retail Park, Colliers Way, TF3 4AG, Telford, Shropshire,, United Kingdom

  • 01952 209860

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,328)

17,986 reviews in the last 12 months

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Rated 4 out of 5 stars

Good quality settees.

Good quality settees.
2 settees ordered but they arrived 3 weeks apart.
That took me by surprise a bit.
The staff at Telford were great.

8 July 2026
poltronesofà - Telford logo

Reply from poltronesofà - Telford

Good Afternoon Kevin,

I hope you are well and thank you for your review.

We appreciate you sharing your feedback and are pleased to see that you are happy with the quality of your sofas.
I can see the your furniture was from 2 different ranges and suppliers which is why they did arrive at different times however I apologise for any inconvenience that this may have caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

A very good experience from start to…

A very good experience from start to finish. Rahima and Mark were very knowledgeable and helpful in store at Telford, and made ordering simple. Delivery kept us aware of their arrival time and installed the sofa with the minimum of fuss. There was one very minor issue, and that was resolved with a home visit inside a few days. Very happy with it all.

8 July 2026
Rated 5 out of 5 stars

From the time we went in to look the…

From the time we went in to look the person helped us was very knowledgeable and we found what we wanted. Placed order and waited for the delivery and we took delivery yesterday and the two men were very professional and soon had them together.
First class service from start to finish.
I would recommend this company.

8 July 2026
Rated 5 out of 5 stars

Unbelievable buying experience

Marc and the team at Poltron e sofa, Telford were incredible with my partner and I. We visited a few times over a week period to ensure that we were making the right decision. Marc was incredibly patient with us, knowledgable about the products and we have absolute trust in him and the team.

Thank you so much for all your help.

I would highly recommend anyone to choose Poltron e sofa!

4 July 2026
Rated 5 out of 5 stars

Assisted to make a confident decision

From the moment we walked into the Telford store we were welcomed and ably assisted by Resham. He was knowledgeable and patient providing us with information and explanations about the many different items we looked at. Using the knowledge provided we were able to make a purchasing decision we were confident in. In fact he was the perfect sales person.

17 June 2026
Rated 4 out of 5 stars

Delivery I asked both shop and…

Delivery was a day late but happy with the apologies. The lads was great setting it all up. Where very happy with the furniture thank you.

1 July 2026
poltronesofà - Telford logo

Reply from poltronesofà - Telford

Good Morning Mr Cougill,

I hope you are well and thank you for sharing your feedback.

I am very sorry to see that your delivery did not go ahead as expected on 29/06 and can completely understand how disappointing this must have been, especially since you had already removed your existing furniture.
In regards to the arrival time, we are unable to guarantee any timeslots on the day as the route is planned dependant on the areas the crew need to cover.

I apologise for any inconvenience caused to yourself and your partner and we hope that you are happy with your new furniture.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Having looked on Poltronas website i…

Having looked on Poltronas website i came across a reclining chair which i liked,so i went to the Poltrona store in Telford where i was met by a young lady Rahima,she took me directly to the chair in question,showed me how it worked and explained the extras that would come with the purchase,she was very polite and courteous,i then proceeded to place an order for two chairs which i am looking forward to them being delivered.

25 June 2026
Rated 5 out of 5 stars

Our experience was very good

Our experience was very good! The lady that helped us find our sofa was informative, friendly and went the extra mile to help us get the sofa we wanted for the price we wanted.

28 June 2026
Rated 5 out of 5 stars

A good instore experience

A good instore experience. Rahima (?) was very good, knowledgeable but not at all pushy. The price was good (a clearance item) and because it was a clearance item, very quick and efficient delivery. Altogether very good. Quality looks excellent so we are very pleased.

18 June 2026

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