We have never bought a sofa from you beofre but the service, the ease and the choice made it very straightforward. Martin from the Broadstairs branch was a very good consultant and spent time with us... See more
Location
Switch locationUnit E Westwood Retail Park, Westwood Road, CT10 2FG Thanet, Kent,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
When i walked through the door penny greated me ,I explained what I was looking for then penny talked me through all the options I could have . I had a good look around found what I was looking for. I... See more
From the minute we walked into store was given a very warm welcome.Penny was very pleasant very easy to talk to.Her customer service was excellent and made spending a lot of money a pleasure.She was s... See more
Having waited months to take delivery of an arm chair, it arrived covered in the wrong fabric choice. Hours spent on online, emails, phone calls and regular visits to the Westwood store (who kindly a... See more
Company replied
Company details
- #257 of 395 best companies in Home Furniture Shop
About poltronesofà - Thanet
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit E Westwood Retail Park, Westwood Road, CT10 2FG, Thanet, Kent,, United Kingdom
- 01843 268700
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I absolutely love my new sofas they…
I absolutely love my new sofas they arrived when you said they would. The guys delivering where nice and put everything together thank you
19 August 2026
We have never bought a sofa from you…
We have never bought a sofa from you beofre but the service, the ease and the choice made it very straightforward.
Martin from the Broadstairs branch was a very good consultant and spent time with us to make the process as seamless as possible.
18 August 2026
When i walked through the door penny…
When i walked through the door penny greated me ,I explained what I was looking for then penny talked me through all the options I could have . I had a good look around found what I was looking for. I went and found penny we measured things up for size I decided on 2 two seaters so then she sorted out all the paperwork and now they are ordered. Would recommend people to go there as the staff are helpful.
29 July 2026
Served by Penny
Served by Penny, who was very informative in the buying of our two sofas. Good service, good price and thank you Penny.
28 July 2026
The team were friendly
The team were friendly, helpful without being overbearing, and informative. Nice selection of sofas!
6 July 2026
Exceptional salesman
Exceptional salesman, friendly, helpful and informative (think his name was Craig)
Can't comment on my purchase as awaiting delivery but looked perfect in the store.
5 August 2026
Our sales assistant was called Penny
Our sales assistant was called Penny at the Westwood Cross store.
I can't praise this woman enough for the help she gave us in choosing a sofa, I am hard work and she was so patient and calm with us, no question was to much or just another quick measurement was always done willing, after 3 trips which we spoke with Penny each time, we finally found our sofa and ordered it. If it wasnt for her help and patience we would of given up testing different sofa's as everything I wanted we couldnt fit in our home and it was getting a bit much to work out... until we found one that was just perfect from the off.
We will now await the 3 month wait for it to be made and delivered and hope that it is of the same quality of service that we received in store!
8 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very friendly and helpful staff
Very friendly and helpful staff, not pushy but there when you needed them. I would have given 5 stars but we had to go back to get our invoice as it was not emailed to me.
31 July 2026
Reply from poltronesofà - Thanet
Good Afternoon Gerry,
Thank you for taking the time to leave your review.
We're delighted to hear that you found our team to be friendly, helpful and approachable throughout your visit.
We're sorry to hear that your invoice was not emailed to you as expected, and we appreciate the inconvenience of having to return to the store to obtain this.
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Buying a new sofa in green
From the minute we walked into store was given a very warm welcome.Penny was very pleasant very easy to talk to.Her customer service was excellent and made spending a lot of money a pleasure.She was so knowledgeable could answer any questions and explained everything in Detail.Brilliant experience well done.Just have to wait now for my chairs and new sofa in October.
29 July 2026
First-class communication
First-class communication! First-class customer service! Delivered on time.
Many thanks.
1 August 2026
Reply from poltronesofà - Thanet
Good Afternoon Catherine,
Thank you for your review.
We’re pleased to hear you had a positive experience with us. If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
friendly staff and helpful
friendly staff and helpful. Just wish I didn't have to wait until October for the sofa
31 July 2026
Reply from poltronesofà - Thanet
Good Afternoon,
Thank you for your review.
We’re pleased to hear you had a positive experience with us and that you found the staff friendly and helpful.
I have attempted to contact you today to see if there’s anything we could have done to make it a 5-star experience - I am sorry that I missed you. We’d really appreciate your feedback if so.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Poltronesofa done a great job
From walking in store "just to look" through to delivery, Poltronesofa done a great job. We were shown around when we first visited the store then left alone to look at what we liked, which was pretty much the first sofa we were shown by the salesman (Martin at Broadstairs store). He was very knowledgeable and gave us great advice, i.e. check delivery measurements etc. Upon delivery I was very pleased to see that the sofa did just about fit through our front door, the delivery guys were first class and there was no damage made squeezing it in.
Very happy with them all round and would happily recommend them if your looking for a lovely stylish comfy new sofa.
20 June 2026
Extremely good service.
29 July 2026
Great service!
Aaron from the SCS Thanet store was extremely friendly, helpful and honest. He was very knowledgeable which was great having not purchased one myself before.
Nothing was too much trouble for Aaron he was so kind in getting my partner and I a water as my partner was coughing due to the lovely smells coming through the store!
The smell of the store was inviting which is a nice touch... Despite the cough 😊
Thank you Aaron for your help and we can't wait get our new sofa!
22 July 2026
Buying 2 recliner leather chairs
Assistance was very pleasant and helpful, couldn't do enough for us
28 July 2026
The Thanet store staff are amazing
The Thanet store staff are amazing, professional, very helpful and nothing was to much for them , would highly recommend, A big thank you to Penny
17 April 2026
Beautiful furniture with so many…
Beautiful furniture with so many colours and material choices. The staff were very helpful and knowledgeable
16 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.