First and foremost, I wanted to say a massive thank you to Nahida from the Wakefield store. She is so professional and knowledgeable, but also has an amazing sense of what the customer needs. She offe... See more
Location
Switch locationWestgate Retail & Leisure Park, Ings Road, WF2 9SD Wakefield, Yorkshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
The crew was lovely a little late than scheduled, but no worry’s , the zip was broke underneath the sofa , didn’t come with screws for the support leg which my husband had to supply, bit apart from t... See more
The Wakefield store is well set out.The staff left us alone to browse and only offered help when we were particularly interested in one sofa style.We didn't feel pressured into making a choice and Tra... See more
We were made welcome on arrival, given space to browse, and was assisted very well when required Once we finally decided on choice of sofa and footstool, any enquiries were explained no problem Be... See more
Company details
- #257 of 394 best companies in Home Furniture Shop
About poltronesofà - Wakefield
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Westgate Retail & Leisure Park, Ings Road, WF2 9SD, Wakefield, Yorkshire,, United Kingdom
- 01924 203290
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Outstanding customer service
The 2 men that delivered my sofa this morning were Amazing, fantastic customer service and very helpful!
Had a great experience purchasing our…
Had a great experience purchasing our new sofa, AJ was very helpful :)
Visited SCS Birstall and helped out by…
Visited SCS Birstall and helped out by MK very professional and helpful went through everything with me would definitely recommend 10/10
AJ at Birstall Leeds was very helpful…
AJ at Birstall Leeds was very helpful and professional and was very informative which helped us out to buy a new sofa.
Liane at the Leeds store was fantastic…
Liane at the Leeds store was fantastic today. So helpful and made the buying of sofas a quick and easy experience.
Thank you Liane
Brilliant service from purchase to Delivery.
Our experience with SCS has been excellent.
From the really lovely lady who helped and advised us with our purchase to the fantastic delivery men.
They were so friendly, helpful and they couldn't do enough....we were very impressed with them.
I would definitely recommend ScS. Excellent quality of service from start to finish.
Excellent service.The men arrived and were unable to get…
The men arrived and were unable to get the 2 part corner sofa into my flat.i was suffering with agonising back pain at the time, so not good! After discussion these lovely guys took the sofa to my daughters house and put it in her garden shed. They didn't have to do that and I am so grateful to them. They took pictures of everything, incuding the x3 broken back feet. All ended well as the sofa was lifted through the lounge window (after the window was removed), the next day. I have since received replacement feetso I need to make a booking for someone to come and replace the feet.
Excellent service from the time I walked into the local SCS showroom to purchase, to the attempted delivery. Thank you.
.
Overall a great service
Initial ordering of the sofa was quick and efficient and the gentleman who served us was fantastic. There was a 4 day delay from when we were told we would be contacted about the delivery, however on the day of the delivery, the guys were fantastic, quick, friendly and efficient. Overall, a great service.
From ordering to the delivery day
From ordering to the delivery day, absolutely no problems at all and the delivery chaps had torrential rain on delivery but carried on regardless, excellent.
Everyone was very nice and helpful so…
Everyone was very nice and helpful so professional and nothing was too much trouble. Would highly recommend this company and the product is spot on .
May use AI-assist with repliesRead more
ouldn't deliver on my day requested…
Wouldn't deliver on my day requested when it came one of feet doesn't fit properly still no response from scs

Reply from poltronesofà - Wakefield
Appalling customer care
When we received the suite it had several faults, one was that the cushion on the arm had not been stitched correctly, SCS sent out a technician from EMMIERA GROUP. He arrived on a Friday afternoon and it was clear he wanted to be away. He said that the cushion needed to settle, we challenged this and he said he would speak to head office when he got back. SCS accepted his report despite the photos we sent and several calls. EMMIERA GROUP also refused to send out another technician. DO NOT BUT FROM THIS COMPANY, check social media for all the complaints and lack of customer care.

Reply from poltronesofà - Wakefield
Very polite
Very polite, clean and well presented professional in the delivery and assembly
Would highly recommend the 3 delivery menu involved
Fantastic delivery and installation
Delivery team friendly and polite. Care taken with delivery and installation. Kept up to date with delivery and came earlier than stated. Love my new sofas
Good communication
Excellent service
The whole experience from purchase to delivery has been professional and efficient. The delivery guys were particularly good.
Customer delivery service
I was so impressed with Glynn my delivery driver. He was prompt, reliable and above all threw in many compliments. Made my day. Thank you so much Glynn
Liane from Wakefield SCS was very…
Liane from Wakefield SCS was very helpful, we weren’t too sure what we wanted so gave some advice on what was available. Liane was around and answered all our questions and we we very impressed with her knowledge. We ended up buying 2 chairs instead of a 3 seater sofa.
The two delivery men were great
The two delivery men were great. Delivered on time with updates and they handled the sofa with care when putting it together for me. Very happy with my delivery. Thank you.
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