poltronesofà - Wakefield Reviews 

1,492
TrustScore 4.5 out of 5

4.6

Westgate Retail & Leisure Park, Ings Road, WF2 9SD Wakefield, Yorkshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

First and foremost, I wanted to say a massive thank you to Nahida from the Wakefield store. She is so professional and knowledgeable, but also has an amazing sense of what the customer needs. She offe... See more

Rated 4 out of 5 stars

The crew was lovely a little late than scheduled, but no worry’s , the zip was broke underneath the sofa , didn’t come with screws for the support leg which my husband had to supply, bit apart from t... See more

Rated 5 out of 5 stars

The Wakefield store is well set out.The staff left us alone to browse and only offered help when we were particularly interested in one sofa style.We didn't feel pressured into making a choice and Tra... See more

Rated 4 out of 5 stars

We were made welcome on arrival, given space to browse, and was assisted very well when required Once we finally decided on choice of sofa and footstool, any enquiries were explained no problem Be... See more


Company details

  1. #257 of 394 best companies in Home Furniture Shop

About poltronesofà - Wakefield

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Westgate Retail & Leisure Park, Ings Road, WF2 9SD, Wakefield, Yorkshire,, United Kingdom

  • 01924 203290

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.6

All reviews

(1,492)

17,390 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service from purchase to Delivery.

Our experience with SCS has been excellent.
From the really lovely lady who helped and advised us with our purchase to the fantastic delivery men.
They were so friendly, helpful and they couldn't do enough....we were very impressed with them.
I would definitely recommend ScS. Excellent quality of service from start to finish.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service.The men arrived and were unable to get…

The men arrived and were unable to get the 2 part corner sofa into my flat.i was suffering with agonising back pain at the time, so not good! After discussion these lovely guys took the sofa to my daughters house and put it in her garden shed. They didn't have to do that and I am so grateful to them. They took pictures of everything, incuding the x3 broken back feet. All ended well as the sofa was lifted through the lounge window (after the window was removed), the next day. I have since received replacement feetso I need to make a booking for someone to come and replace the feet.
Excellent service from the time I walked into the local SCS showroom to purchase, to the attempted delivery. Thank you.
.

12 December 2025
Unprompted review
Rated 4 out of 5 stars

Overall a great service

Initial ordering of the sofa was quick and efficient and the gentleman who served us was fantastic. There was a 4 day delay from when we were told we would be contacted about the delivery, however on the day of the delivery, the guys were fantastic, quick, friendly and efficient. Overall, a great service.

18 December 2025
Unprompted review
Rated 2 out of 5 stars

ouldn't deliver on my day requested…

Wouldn't deliver on my day requested when it came one of feet doesn't fit properly still no response from scs

4 December 2025
Unprompted review
poltronesofà - Wakefield logo

Reply from poltronesofà - Wakefield

Good Afternoon Andrew,

Thank you for taking the time to leave us your review, I hope you are well.

I am very sorry that we were unable to deliver the furniture on your preferred date and also that you have concerns with the foot.

If you have not already done so you can report this issue to us via our online contact form on the link below.
https://enquiries.scs.co.uk/
Our aftercare team will then aim to raise this service within 3 working days.

Kind regards,
Lynsey - ScS Social Media Team

Rated 1 out of 5 stars

Appalling customer care

When we received the suite it had several faults, one was that the cushion on the arm had not been stitched correctly, SCS sent out a technician from EMMIERA GROUP. He arrived on a Friday afternoon and it was clear he wanted to be away. He said that the cushion needed to settle, we challenged this and he said he would speak to head office when he got back. SCS accepted his report despite the photos we sent and several calls. EMMIERA GROUP also refused to send out another technician. DO NOT BUT FROM THIS COMPANY, check social media for all the complaints and lack of customer care.

7 November 2025
Unprompted review
poltronesofà - Wakefield logo

Reply from poltronesofà - Wakefield

Good Morning David,

Thank you very much for your time this morning, It was lovely speaking with you.

Again I am very sorry for your experience and the inconvenience that this has caused you.
As discussed I have now requested that Emmiera place the parts on order. You will receive confirmation from them.

I have also sent you an email with the link for our contact form.

Kind regards,
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Very polite

Very polite, clean and well presented professional in the delivery and assembly
Would highly recommend the 3 delivery menu involved

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Customer delivery service

I was so impressed with Glynn my delivery driver. He was prompt, reliable and above all threw in many compliments. Made my day. Thank you so much Glynn

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Liane from Wakefield SCS was very…

Liane from Wakefield SCS was very helpful, we weren’t too sure what we wanted so gave some advice on what was available. Liane was around and answered all our questions and we we very impressed with her knowledge. We ended up buying 2 chairs instead of a 3 seater sofa.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

The two delivery men were great

The two delivery men were great. Delivered on time with updates and they handled the sofa with care when putting it together for me. Very happy with my delivery. Thank you.

24 October 2025
Unprompted review

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