The representations made by the salesperson in the shop were that delivery will be quick. only after we paid and were sent the paperwork, we saw delivery is 4 months away. Tried calling the shop, no o... See more
Company replied
Location
Switch locationColne Valley Retail Park, Lower High Street, WD17 2JZ Watford, Hertfordshire,, GB
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See what reviewers are saying
Was greeted at the door by Mo Watford branch and explained the concept and told us to have a look round and try out the sofas. His colleague then joined us but I can’t remember his name. Explained th... See more
We were left alone to check sofa's out but felt we could ask questions when required. The sales rep presented us with options with colour and design of the sofa we chose. Also he confirmed that every... See more
Staff at Watford were very friendly and helpful. 2 staff members were outstanding, Lucinda and another young lad working with her. The young lad explained all about the different tickets and wh... See more
Company details
- #257 of 395 best companies in Home Furniture Shop
About poltronesofà - Watford
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Colne Valley Retail Park, Lower High Street, WD17 2JZ, Watford, Hertfordshire,, United Kingdom
- 01923 298970
4.7
Excellent
1k reviews
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Young lady called Be a was exceptional in helping us pick a sofa also when needing to alter some issues
Young lady called Be a.
25 August 2026
The two gentlemen who delivered the…
The two gentlemen who delivered the sofas service was outstanding and satisfactory
25 August 2026
Store experience was very good
Store experience was very good. The salesman “Mo” was great and very helpful. Very nice fella too. The range of products and finishes was extensive and we were very pleased with the price.
20 August 2026
May use AI-assist with repliesRead more
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Beware of delivery statements
The representations made by the salesperson in the shop were that delivery will be quick. only after we paid and were sent the paperwork, we saw delivery is 4 months away. Tried calling the shop, no one cares.
7 May 2026
Reply from poltronesofà - Watford
Good morning,
Thank you for taking the time to leave your review.
I’m very sorry to see that you were expecting your furniture order to arrive sooner, and I completely understand how disappointing it must be to have a longer wait than anticipated.
Our furniture is made to order, which is reflected in the lead times provided on your order confirmation. The delivery timeframe is an estimated date and, as outlined in our terms and conditions, can vary by up to four weeks either side of the estimated date.
I am sorry if you were given the impression in store that your order would arrive sooner, and we appreciate how frustrating this must have been.
Please accept our sincere apologies for any disappointment or inconvenience caused. As soon as your sofa is ready, we’ll be in touch to arrange the earliest available delivery date.
Thank you for your patience and understanding.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent quality and service
Excellent quality and service, highly recommend this company! 😃
9 August 2026
staff very helful and good information…
staff very helful and good information on products
5 August 2026
Watford store greeted with professionalism
Was greeted at the door by Mo Watford branch and explained the concept and told us to have a look round and try out the sofas. His colleague then joined us but I can’t remember his name. Explained that each sofa is made to order and bespoke to us. Both were very professional and made us feel relaxed and there was no pressure sales. To be honest we didn’t need the pressure sale as the sofas and quality sold themselves.
4 August 2026
Very helpful staff
The sales person was very helpful understood requirements which lead me to my purchase
30 July 2026
Very friendly staff and efficient…
Very friendly staff and efficient service keeping us informed.
1 August 2026
We were left alone to check sofa's out…
We were left alone to check sofa's out but felt we could ask questions when required. The sales rep presented us with options with colour and design of the sofa we chose. Also he confirmed that everything was correct with a senior colleague. He also offered us cold fresh water which was very welcome on a very hot day we visited.
14 July 2026
Brilliant service from Bea ,made…
Brilliant service from Bea ,made purchasing our new sofa a pleasure
31 July 2026
We were nicely greeted when arrived and…
We were nicely greeted when arrived and we were left alone to browse without being pestered
29 July 2026
Nadeem @ Watford branch was perfect
Nadeem was calm, kind and helpful )but not pushy) which was so good. I bought an ex display sofa and it was delivered within 3 days and a very reduced price! I love it!
24 July 2026
Unprompted review
The sales lady (Bee) was outstanding…
The sales lady (Bee) was outstanding she is an asset to the Watford store very helpful knowledgeable
19 July 2026
What wonderful and polite gentleman who…
What wonderful and polite gentleman who delivered our sofa. They took so much care and did not rush or force anything. We were kept informed when delivery would be. I cannot fault the service from start to finish. Thank you.
22 July 2026
Service was okay
Service was okay, but nothing amazing no explanation on how to use the care kit, just a box with an Allen key left no receipt or anything else left.
Thanks
Darren Feander
07977492856
22 July 2026
Not in your face
Not in your face, let you have a look round and when you wanted a question answered, very helpful.
Mo who helped us was friendly and polite.
17 July 2026
Great experience
People that greeted us were very friendly and when we had decided they were very helpful and efficient
17 July 2026
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