poltronesofà - Wrexham Reviews 

792
TrustScore 4.5 out of 5

4.7

Unit 4 Wrexham Central Retail Park, Bradley Road, LL13 7SU Wrexham, Denbighshire,, GB


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See what reviewers are saying

Rated 4 out of 5 stars

I walked through the door and was immediately attended to by Suzanne, an extremely friendly, helpful, and patient (!) young lady, fortunately at Wrecsam that day rather than her usual Aintree establ... See more

Company replied

Rated 5 out of 5 stars

The delivery team were amazing from.start to finish by phoning us with updates, really friendly spoke to us about the sofa and told us all the features were clean and tidy by taking all rubbish away c... See more

Rated 5 out of 5 stars

The delivery was made on the date promised. The delivery crew were very professional, polite and friendly. The furniture was pristine. A very good experience overall.

Rated 5 out of 5 stars

What a beautiful sofa and fantastic service to match! Cant fault our sofa, and such a lovely addition to our home! Thanks to the team in Wrexham!


Company details

  1. #258 of 400 best companies in Home Furniture Shop

About poltronesofà - Wrexham

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 4 Wrexham Central Retail Park, Bradley Road, LL13 7SU, Wrexham, Denbighshire,, United Kingdom

  • 01978 268170

4.7

Excellent

TrustScore 4.5 out of 5

792 reviews

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4.7

All reviews

(792)

16,854 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Warm welcome and Free to Browse

Warm welcome, free to browse, sit and test at will with absolutely zero sales pitch. Excellent.
Questions asked were answered clearly and really good advice given when asked for.
Company representative, Jake, is a credit to the company.

29 May 2026
Rated 3 out of 5 stars

The delivery charge of £125 for a small…

The delivery charge of £125 for a small chair

4 June 2026
poltronesofà - Wrexham logo

Reply from poltronesofà - Wrexham

Ciao Mrs Mountain,

I hope you are well and thank you for your review.

The delivery charge is a standard cost for all items.
I can see from your order that a promotional discount for £100 off your order delivery has been applied and deducted from the overall balance.
This is shown on your order document that was sent to you via email.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Great service

Great service, kept upto date with the tracker, and drivers called when getting close. Brilliant service, and great quality furniture. All in all great

29 May 2026
Rated 5 out of 5 stars

Excellent customer service and beautiful sofas.

We had a wonderful experience in the store. The lady who helped us was incredibly kind, patient and professional. She explained every sofa in detail, offered us hot drinks because it was very cold outside, and made us feel very welcome. The quality and design of the sofas are amazing, and the customer service was exceptional. Thank you for such a lovely experience!

20 May 2026
Rated 5 out of 5 stars

Very pleasant visit

Very pleasant visit - I told the salesman what I was looking for and he took me straight to two wonderful sofas. Explained the benefits of both with easy and understandable demeanor; convincing and engaging. Altogether a pleasant experience. Knowledgabe and in a new pleasing store. I would shop there again and recommend the Wrexham store to anyone,

20 April 2026
Rated 5 out of 5 stars

Jay was really helpful

Jay was really helpful. Gave us some tips to measure up at home. Came back the next day, and he got us all sorted. Didn't feel pressured, just gave us the info we needed.

23 April 2026
Rated 5 out of 5 stars

Newman sofa

We were made to feel welcome as soon as we walked into store. There was no pressure to buy. They let us browse the range of sofas without following us around.

20 April 2026
Rated 5 out of 5 stars

Great choices and service

We visited SCS in Wrexham to look at buying two new sofas. After speaking with Claire she showed us different styles and colours of sofas and was very helpful advising which sofas would meet our needs. After looking at all options we have now purchased two sofas and are awaiting delivery. Claire was excellent and very knowledgeable.

18 April 2026

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