Jonathan and Jayden were very polite, helpful and professional delivering our new reclining sofas. They showed me how the sofas fixed together ( helpful, if we move house ) Two lovely, kind men. The... See more
Location
Switch locationClifton Moor Rtl Park, Horizon Court, Unit 2 Stirling Rd, YO30 4XZ York, North Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just had our Sofa delivered by 2 extremely professional delivery men on possibly the hottest day of the year, Mervyn and Jaden did a brilliant and speedy job delivering our Sofa upstairs to our Apartm... See more
We were greeted by Lee at the store on Clifton Moor, York. He was very helpful and not at all intrusive, allowing us to walk around and look at the reclining chairs at leisure. When he saw we were kee... See more
Wayne introduced himself and explained all the options available to me- he allowed me to browse freely but available to answer any questions. I returned later that day with my husband- again Wayne w... See more
Company details
- #253 of 399 best companies in Home Furniture Shop
About Poltronesofa - York
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company

Contact info
Clifton Moor Rtl Park, Horizon Court, Unit 2 Stirling Rd, YO30 4XZ, York, North Yorkshire, United Kingdom
- 0191 731 3300
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very attentive staff.
The delivery lads were quick friendly…
The delivery lads were quick friendly and courteous
From walking in to the store we was…
From walking in to the store we was made to feel welcome and nothing was too much pressure, great job
Jonathan and Jayden were very polite
Jonathan and Jayden were very polite, helpful and professional delivering our new reclining sofas. They showed me how the sofas fixed together ( helpful, if we move house ) Two lovely, kind men.
The sofas arrived much earlier than expected ( Bonus ) as we were using canary yellow deck chairs ( which seemed like forever and gave the Jonathan /Jayden a giggle. ) we were having a downpour thunderstorm at the time of delivery but Jonathan and Jayden kept the sofas from getting soaked unpacking them ( while I made them a cup of coffee ) they removed all cardboard too. Can’t fault them or SCS . Thank you for making/delivering our sofas, we are extremely pleased with them. We highly recommend SCS and delivery team.
First Class Delivery and Service.
Just had our Sofa delivered by 2 extremely professional delivery men on possibly the hottest day of the year, Mervyn and Jaden did a brilliant and speedy job delivering our Sofa upstairs to our Apartment. Very friendly and couldn't do enough to make sure we were happy with the product. The Sofa is superb and I am sure we will get many years of use from it, can highly recommend this Company for their 1st class service and delivery.
Efficient set up
Delivery guys were very polite and also efficient in the fitting of the sofa together, and also within their delivery time slot
Lee the sales man was very good…
Lee the sales man was very good answered all our questions and was very helpful and not a bit pushy.
Very good
There was a lovely smell entering the…
There was a lovely smell entering the showroom and the staff were good knowledgeable and let you look around first.
Very helpful staff at Clifton Moor, York
We were greeted by Lee at the store on Clifton Moor, York. He was very helpful and not at all intrusive, allowing us to walk around and look at the reclining chairs at leisure. When he saw we were keen on one of them he explained the features and gave us plenty of time to wander around and choose a colour for the chair. It wasn't cheap but is needed for a family member with medical needs and we feel we have made the right choice. Delivery time is around 12 weeks but that's fine, we are happy to wait for it.
Very helpful staff.
The service was excellent the sofa is…
The service was excellent the sofa is cmfotabe and is of top quality we are very pleased and would recommend the company.The delivery service was also very good and very prompt.
Sofa review
Furniture arrived on time and as specified. Delivery personel arrived within time slot sent to us. They were courteous, quick and efficient in setting the sofa up and explained the controls.
The sofa met our expectations and the quality of workmanship appeared to be excellent.
May use AI-assist with repliesRead more
Great service whilst choosing now the wait for delivery
After being let down by another company who delivered us a faulty sofa & footstool 🫣 that i was returning for a full refund we weren't looking forward to the task of going through the task of finding/choosing a replacement and was dreading hiw long delivery was going to take as knew we would be without a sofa etc for a few months 😬
The York Clifton Moor Store was immaculate, not overly fragranced [a big thing when you have allergies]. Staff not pushy, we had in mind [and had a list] of sofas we wanted to look at. We had a stroll round then was approached by [I think Ben]a member of staff who was smartly dressed etc. He was polite, friendly and chatty without being overly familiar, which we loved. He explained the care cover in detail but was not pushy about us purchasing it, though we did choose to do so. 🤩
We explained what we wanted, had a sit on a few of the sofas on our list.
We actually chose a sofa and large footstool from 2 different ranges once we were assured the leather would match perfectly by the staff member.
Decided which we wanted, was given a price, then some time to think it over and decide between the two colours of leather we liked. The staff member not only showed us the colour samples but found sofas /chairs in store in that shade of leather sofa that we could see an actual item in that colour leather.😍
Only negative is the long wait for our order to be made & delivered.🥺
Just waiting for the actual sofa & large storage footstool now!?

Reply from Poltronesofa - York
Wonderful professional service
The two gentlemen who delivered and built our sofa were extremely polite and professional. Great experience
Helpful and friendly staff
Helpful and friendly staff. This is the second time I’ve purchased a sofa from this store, mostly because of the staff, and the price was great
Great assistant explained all I needed…
Great assistant explained all I needed to know
Just waiting for delivery 12weeks

Reply from Poltronesofa - York
Clifton Moor Store
Wayne introduced himself and explained all the options available to me- he allowed me to browse freely but available to answer any questions.
I returned later that day with my husband- again Wayne was very approachable- explained all the finance options, delivery etc. He was so easy to chat with as we processed our order and made it clear he would be able to help us with any queries after delivery.
Wayne is a credit to your team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







