Scunthorpehottubs Reviews 

From start to finish the service provided by Scunthorpe Hot Tubs has been fantastic.
Applying for finance and visiting the showroom was such an easy experience and we got an amazing deal on a legend pro 2.
Everyone from the sales team, office and delivery team were always happy to help.
Special thanks goes out to Dominic.

Positive and smooth experience from start to finish. Peter in sales was excellent at explaining the technical stuff and answering all our questions- we had many as this was our first time buying a hot tub. He fully explained the delivery and installation process and the buyer’s pack he provided included everything we needed to know, plus immediate and future maintenance details. He set realistic expectations on delivery and everything flowed like clockwork just as he’d explained. Jay and Abu were the installers and a real pleasure to deal with. They worked efficiently together and took care of the big and small details, while adapting to our requests. They were extremely polite and nothing was a bother. They were great at explaining the set up and gave us some good tips. They left everything tidy when they were done and made sure we were completely happy. Couldn’t have asked for better all round service.

I cannot put into words how glad I am that we chose Scunthorpe hot tubs. From stepping into the showroom we knew we were in expert hands at helping us choose and ultimately setting up our dream hot tub. Brilliant deal on the price, everything explained clearly and aftercare has been top notch. We absolutely love our thermals hydro pro and it's the perfect fit for our usage. I highly highly recommend getting out to the showroom if at all possible and if not, ring them with your budget and how you plan to use it.

Very good. Paul was good.

Fantastic team. Professional friendly and great set up and advice Installation was first class. In short it could not have gone any better

Had a-lot of issues with hot tub over the years with old staff here but now i just experienced a real decent customer experience dealing with the manager Darren , a man true to his word and sorting all issues fast and efficiently as a good company should.

Wally the engineer attended my home, fast and efficient, worked hard to get all the issues and jobs done to a high standard, very polite and professional.

I know he has not long started in his role but i think he has to be the best one to ever attend and do the job as expected, i feel he has to fix others mistakes but i am glad they have him in the company now moving forward.

Thank you both for all your help.

Fantastic team very helpful told me everything i needed to no very nice people very friendly and helpful happy with my purchase

Great team, really know there stuff, we’re really helpful and answered all the questions we had when choosing our hot tub. Efficient delivery and installation team they were quick, careful , helpful and answered those last few questions we had regarding looking after the tub. Would really recommend to anyone thinking of investing.

Every detail from ordering to installation was first class, installers where very professional and very helpful when explaining how the control to us

The whole process from order, to delivery and installation was excellent. The after care is also great, answering any question you may have. We are already enjoying our amazing hot tub. It is providing myself and my husband relax and unwind time from our busy work lives as a Headteacher and company director.

It’s been two years since I bought my hot tub from Scunthorpe Hot Tubs, and while the tub itself has held up well and I’m happy with it now, the sales tactics need calling out properly. The whole “ex‑display showroom stock at discounted prices” pitch is misleading, because these tubs are NOT ex‑display at all. It’s a clever tactic to make customers think they’re getting a rare bargain, but you can’t sell endless “showroom” tubs when the showroom isn’t the size of a warehouse. It’s not showroom clearance — it’s just a sales hook, and people deserve honesty. On top of that, some tubs come with zero insulation, which is terrible practice; I had to insulate mine myself. They sent spray foam after I complained, but it was out of date and useless, so I bought my own and fixed it. The air‑source heat pumps they push are cheap Chinese units that won’t last a year. When the tub arrives, they pressure you to fill it immediately and drill holes for the lid lifter, which wipes out your consumer rights because it’s now “used”, and then they make you take a thumbs‑up photo like everything’s perfect. Credit where it’s due: the installer was a good bloke, even had a row with his mate who stormed off and left him stranded, which made me laugh. And to be fair, the aftercare has been solid — they answer the phone, the main boss is helpful, and the tub itself has been sound for two years. But the “ex‑display showroom stock” claim is not honest, and buyers need to know exactly what they’re walking into.

So far an appalling start to our relationship. Ordered tub on 3rd May with a delivery on the website of 16th May. Currently, after a lot of chasing I have a date of the 27th June because they couldn’t deliver before my holiday on the 3rd June.
WEBSITE STILL OFFERS 24th May.
They suck you in with false promises and then do what they like. Be warned.
P.S I am first on the cancellation list but you guess what has happened so far…

Great price - Lovely spa. Installed well by the delivery man. Also very helpful on phone with any questions

Hottub order was placed in November 2025, after waiting a number of months I was looking forward to my delivery in late February 2026 to be contacted a few days before delivery that my tub had arrived but had faulty LED lighting. I should have cancelled my order at this time but trusted the company when they contacted and stated they could still install the item and repair in situ 'within 3 weeks'. We are now at 7 weeks with no repair arranged. No contact from the company other than that prompted by my chaser emails. Initially told the replacement module had been sent by sea (who sends a small lightweight module by sea and promises 3 week repair!) When told this was not good enough suggesting air freight was required i have yet to receive any tracking details (I have received temu and shein orders quicker!). I would advise you look elsewhere for a trustworthy local company as Scunthorpe Hottubs/spa tubs UK fall well short of expectations now likely to end up at small claims court for suitable resolution. You only know how good a company are when things go wrong, this is not a good company based on my experience.

Update 21st April

Well a negative review at least got the companies attention resulting in improved customer services.

The parts have finally been delivered with an engineer attending today. Unfortunately only 4 LED lights were provided to him when 8 were required and as such the tub is still faulty some 9 weeks after delivery.

On the positive side at least the company contacted me afterwards not having to chase this time!

Yet again I was told further parts would be ordered for a revisit at a later date.

Suggesting we were at a stage when compensation would be needed for the delay, chasing, unable to make plans on the days of install and engineer visits it was implied I had received a great price for this faulty product. As such I await collection and a full refund to buy a replacement from another hopefully better company but hold my breath this will be without further issue.

Update 26th May

Despite the hottub being collected on 6th May (Requiring my help to move as they didn't send enough people) I am still missing the deposit paid for the order in November. This has now been escalated with the bank as I dont trust a word the company say.

I note the other most recent review here is also appalling. Rest assured there are other better companies out there. Replacement ordered elsewhere was cheaper, more powerful, delivered within 2 weeks, much more professional delivery guys putting sheeting down to protect my paving and with great communication both via email and WhatsApp.

During a difficult time after the breakdown of a marriage I reached out to Scunthorpe hot tubs while looking to sell my tub. They went way above and beyond to help me and have given me the ability to give my children a wonderful Christmas. Their contact, collection and updates made a difficult time so much easier. I will be forever grateful to this company and the first rate staff I dealt with. Customer service was 100% fantastic. Would recommend to anyone for their contact and care throughout. Merry Christmas all 🧑‍🎄

We went to the showroom at Scunthorpe with a specific hot tub in mind.
We were shown the hot tub in question by Peter who was not pushy, very patiently answered all our questions and gave us some very useful tips.
The hot tub was booked in for November 12th and Jamie kept us informed on times and worked really hard unassisted to get the job done and fully briefed us on how the hot tub works and also the care and maintenance of it.
Very impressed all round and would definitely recommend.

Always someone on the end of the phone to help if needed

Had my tub fitted last year.. brilliant service. This was backed up today by the two guys who carried out the service. Attention to detail was fantastic. Spotted a damaged jet which I would never have seen and new one ordered .. no hesitation
Highly recommend

VERY POOR AFTER SALES CARE
Purchased a tub from this company with no problems promptly fitted and very helpful engineers

We had a leak and called them in 12th May payed £150
Up front call-out charge which included any repair labour

after 1st appointment ( 28th May )no Engineer turned up at all, we contacted the shop who arranged another appointment between 10- 11am no Engineer turned up again after personally contacting the Engineer he was unaware of the appointment he did turn up on the agreed date (31st May ) but arrived at 22:10.

He investigated and diagnosed the issue with the tub and said he was ordering parts and would return to fit them.

We then had a second engineer attend on 19th june with no parts and no instructions or information from the initial visit

After numerous phone calls to the shop we are still waiting for the issue to be resolved

The shop has not attempted to make contact us with any updates we have to chase them

After waiting for over 2 months we have decided to withdraw our custom with Scunthorpe hot tubs as it been a long hard stressful process trying to resolve the matter

On our final contact with our complaint we was informed we will not be refunded our initial £150 payment as it was the call out charge , but we was lead initially to believe the payment was to cover call out and labour and no labour was forthcoming

We are bitterly disappointed with the service given and would hope other customers will not experience the same poor level of service