My "misted" window needed a replacement and Sealed Units Direct made the job easy, cost efficient and a task that sees a first-class quality new pane in its place. Vicki Neale at SUD was supportive... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I was genuinely concerned because the price seemed too cheap compared to others but the glass arrived first thing in the morning, in perfect condition, the perfect size and good quality. Vicky calle... See more
Company replied
From my initial enquiry, Vicky was prompt to reply with an acceptable quote which I immediately accepted. Once measurements of the shaped units I required had been confirmed, I made a call to Vicky... See more
Company replied
When I needed to source a replacement sealed unit panel, I searched around and came across Sealed Units Direct. Their website was very easy to navigate and I was able to price and then order the p... See more
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Company details
Written by the company
At Sealed Units Direct, a family-run business, we are dedicated to providing high-quality IGU/DGU glazed sealed units, along with outstanding customer service. Our user-friendly website allows you to order replacement double and triple glazed units directly from the manufacturer, helping you save on costs. With the latest technology in sealed unit production, we ensure precise glass cutting to size, delivering the perfect fit for your needs, every time. Our website uses Trust Payments for a simple and secure payment solution.
Contact info
Thames Development, Charfleets Road, SS8 0PQ, Canvey Island, United Kingdom
- 01268 686528
- sales@sealedunitsdirect.co.uk
- www.sealedunitsdirect.co.uk
4.9
Excellent
161 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great service!
Great service from Vicky and all at Sealed Units Direct.
This was my first time of ordering a replacement double glazed window unit and it couldn't have been simpler. From the ease of pricing on the website through to great pre-delivery communication , to the over-delivery on the expected timescale.
A perfect experience!
23 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you so much for your fantastic review! We're so pleased your first experience with us was such a positive one. I'll be sure to pass your kind words on to Vicky and the team. We really appreciate your support and hope to help you again in the future!
Many Thanks
Sealed Units Direct
Very easy to order online and lots of…
Very easy to order online and lots of options. The price for the sealed unit was good, and the delivery was excellent.
Would recommend.
18 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind review! We're delighted to hear that you found the ordering process easy, the pricing competitive, and the delivery service excellent. We really appreciate your recommendation and look forward to helping you again in the future.
Many Thanks
Sealed Units Direct
Fantastic service.
Fantastic service.
I can’t thank Direct enough for a fast professional service and a prompt delivery
with my D/G unit.
I will be ordering a couple more.
9 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind feedback! We're delighted to hear you were pleased with our fast, professional service and prompt delivery. We truly appreciate your support and look forward to helping with your next order.
Many Thanks
Sealed Units Direct
Very thorough and Maisie made sure…
Very thorough and Maisie made sure everything was perfect before production.
10 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind review. We're delighted to hear that you found the process thorough and that Maisie was able to ensure everything was perfect before production. We really appreciate your feedback and your support.
Many Thanks
Sealed Units Direct
Excellent attentive service
Excellent attentive service, matched my obscured units to Pilkington in Ireland. Vicky is a very good communicator at all stages of the process.
7 May 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind review! We’re delighted to hear you received excellent service and that Vicky was able to support you throughout the process. We’ll be sure to pass on your lovely feedback!
Many Thanks
Sealed Units Direct
Fantastic service and really quick
Fantastic service and really quick. Jake
15 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your great feedback! We’re really pleased to hear you had a fantastic experience and that everything was quick and smooth. We really appreciate your support!
Many Thanks
Sealed Units Direct
Great service! Staff friendly and helpful
Having never changed a window panel before, I found the website easy to use and order from. The customer support was great - Maisie answered all my (sometime basic!) questions and was very helpful. Ive now replaced 30 units in my house with all panels delivered without issue.
16 May 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your wonderful feedback! We're delighted to hear you found our website easy to use and that Maisie was able to help throughout the process. It's great to know all 30 units arrived safely and met your expectations. We truly appreciate your support!
Many Thanks
Sealed Units Direct
Super duper
Super Maisie. Super delivery. Super D/G units. Super service …-º
12 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for the fantastic review! We're thrilled to hear everything was super, from Maisie's service to your delivery and D/G units. We really appreciate your support!
Many Thanks
Sealed Units Direct
Fabulous service and product
Fabulous service and product . Vicky was fabulous and very attentive in arranging delivery and follow up ! Would definitely recommend this company for any of your replacement window needs .
16 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind words! We're delighted to hear you had a great experience with Vicky and our team. Your recommendation means a lot to us, and we appreciate your support!
Many Thanks
Sealed Units Direct
Great service from these guys and…
Great service from these guys and girls. I dealt predominantly with Maisie.great service and follow up on delivery. My unit was ordered and delivered within ten days. If you need a sealed unit supplier you can't go wrong here.
2 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your wonderful feedback! We're delighted to hear you received great service and a smooth delivery experience. We'll be sure to pass your kind words on to Maisie. We really appreciate your recommendation!
Many Thanks
Sealed Units Direct
Quick and Efficient
Quick, efficient, and exactly as ordered. Really good customer serive, support and updates from Maisie as well.
16 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind feedback! We're delighted to hear everything was quick, efficient, and exactly as ordered. We'll be sure to pass your compliments on to Maisie. We appreciate your support!
Many Thanks
Sealed Units Direct
Easy purchasing process and great…
Easy purchasing process and great communication. Vicky was great and our units were delivered when they told us with no problems.
30 March 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind review! We're delighted to hear that the purchasing process went smoothly and that Vicky was able to assist you. We appreciate your feedback !
Many Thanks
Sealed Units Direct
Excellent
Excellent! Easy to order, nicely priced, and excellent service from Vicky, both before and after delivery. I hope I never need another window replaced, but if I do, I know where I'll go! Thanks.
9 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind words! We're delighted to hear you found the process easy and the service excellent. We'll be sure to pass your compliments on to Vicky. Thanks again for choosing us!
Many Thanks
Sealed Units Direct
Having broke a glass window panel in…
Having broke a glass window panel in our conservatory, I ordered a replacement from Sealed Units Direct. Their website was easy to use and explained various options and how to size up. I have now received and fitted the replacement glass from them, a good price, quick delivery and a quality product. Great follow-up from their staff (many thanks Vicky!), will use them again if I need glass. Thank you.
10 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your wonderful review! We're delighted to hear that you found our website easy to use and were happy with the quality, price, and delivery of your replacement glass. We'll be sure to pass your kind words on to Vicky. We truly appreciate your recommendation and look forward to helping you again in the future.
Many Thanks
Sealed Units Direct
Amazing product - Great service
Amazing product, great quick service and friendly follow up check to make sure I was happy, 5 Stars. Thanks very much.
5 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for the fantastic review! We're so pleased to hear you're happy with both the product and service. We really appreciate your 5-star feedback and look forward to helping you again in the future.
Many Thanks
Sealed Units Direct
5* Service
Ordering online was quick and simple through the website. Great customer service from Vicky, who contacted me pre delivery and also after delivery to make sure everything was ok. I would recommend Sealed Units Direct - I’ll be using them again.
3 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind feedback! We're delighted to hear that ordering was quick and easy, and that Vicky provided excellent service before and after delivery. We really appreciate your recommendation and look forward to helping you again in the future.
Many Thanks
Sealed Units Direct
Reply from Sealed Units Direct
Thank you for your kind words! We're delighted you were happy with the quality and service. We’ll be sure to pass your feedback on to Vicky.
Many Thanks
Sealed Units Direct
Ordered a replacement unit for a bifold…
Ordered a replacement unit for a bifold door. Sealed units direct were competitive and efficient. Great communication and a pleasure to deal with. Will definitely use again.
2 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind review! We're delighted you were happy with our pricing, service, and communication. We appreciate your support and look forward to helping you again in the future.
Many Thanks
Sealed Units Direct
I ordered multiple windows from Sealed…
I ordered multiple windows from Sealed Units Direct and they were all absolutely perfect.
Unfortunately, I made a mistake with my own measurements on two of them. When I contacted customer service (Vicky) she was incredibly understanding and helped me get the two replacements sorted out without any hassle.
The replacements are arriving quickly, and the customer service has been top-tier. They really save the day when you make a mistake—I will definitely use them again!
23 May 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your fantastic review! We're delighted to hear you were happy with your windows and that Vicky was able to help get your replacements sorted quickly and smoothly. We really appreciate your kind words and look forward to helping you again in the future! 😊
Many Thanks
Sealed Units Direct
No response
I have emailed this company twice to see if they can do one bathroom window unit, but no reply or acknowledgement, very disappointing.
20 May 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your feedback. We're sorry you felt our response was delayed. We did reply to your enquiry, but we apologise if this wasn't as quickly as you expected. We always aim to respond promptly and appreciate your comments as they help us improve our service.
Many Thanks
Sealed Units Direct
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