Seapets Limited Reviews 

After reading online reviews of Seapets, I was very concerned about getting my order in a timely manner, or even at all. I should not of worried, although not a rapid delivery, my Aquarium, Stand & several over items were delivered in a week. I feel this was an accectable time with the type of items, I had ordered.

I did contact Seapets, for updates on my order & received a reply to my email very quickly & also had no problems contacting via the Telephone.

Very pleased & will be back for more.

This company is happy to take your money but after 10 days I still had no dispatch or estimated delivery date for an item they say was in stock.

They do not answer their customer service emails. The only way to get them to act on anything is to question them publicly on either Twitter or Facebook.

I received my order in 2 parts over 2 days a full 2 weeks after placing it. I wouldn't ever use them again.

I brought a new Fluvel Fish tank 90L from Sea Pets, didn't really read reviews much which isn't normal for me. After ordering it for a cheap £189.99 which come with all the essentials, filter, "Gravel", net, background. I ordered Sunday and after a few chases where I finally found a number to call, the tank was here for Friday. However after delivery and setup I had saw they had missed out the Gravel. Not much of a problem ordered some from Amazon same day delivery and it was in. I called on Monday and they said it was sent out for Thursday.

I checked but nothing had come so called again and now its next Monday. Lets see how it plays out.

The customer service is poor because its a shop and not a call center so you will have to be patient .

I echo all of the comments about the shoddy service from seapets! I'll never use them again.

It is such a shame as with a little effort they could run a successful company. I hope they pay Hannah well to put her in a position to have to deal with so many disappointed customers. I'll do more research in future, lesson learned.

Very slow service in all respects. We ordered dog food but, after waiting ages, cancelled the order as we couldn't wait any longer. Like others, we were told refund could take up to 14 working days (which is ridiculous) but it never appeared. Contacted Hannah who said she'd refer it to the accounts dept but that was the last I heard from her. Raised a case with PayPal and got refund next day. I'll never use them again...

great company from start to finish just received my fishtank will be buying again delivery easy very friendly was worried bout some of the reviews but never should of been brill

Order placed on line successfully however product did not arrive as expected. After many calls (good luck with that... finally found out you need Hannah on 01206 215551) the product arrived and all OK... until it went wrong. After calling the manufacturer who diagnosed the fault over the phone we were informed that the product had to be returned via the distributor... Seapets.

Hannah confirmed that the item would be collected within 48 hours. A week later we dispatched the item ourselves as it was obvious the collection was never going to be made.

Seapets had the item being reviewed (obviously this had to go back to the manufacturer) for around 2 weeks. At no point did Seapets keep us informed; we constantly had to chase for an update. Eventually we were told the fault was confirmed and a new one placed on order. We decided we'd rather have our money back and then the problems escalated.

We confirmed the request in writing as requested by Seapets. The money would be in our account with 48 hours. Of course it wasn't. We chased and chased and was advised the same thing. Enough was enough so we delved deeper into Seapets and their owners as their was no way that Hannah (by this time she was in robot mode!) was giving any names out to write and complain to. This they didn't like; nor the fact that we by now we knew quite a lot about the owners. Sure enough, the money was paid the following day. They even went so far as calling our Bank to make sure we were happy the money had been transferred successfully, and followed it up by an email.

All far to late in my opinion.

We put in a lot of time and effort here and would suggest that you avoid at all costs unless you have the time yourself. We bought locally instead.

Good luck!!!

Like many reviews on here, I ordered an item that wasn't marked as out of stock. After two weeks of waiting, and being repeatedly told it would be in stock in a few days, I cancelled the order. Like others, I was told the refund would take up to 14 days (I suspect so they hope customers forget about it).
After a MONTH, I still had not received the refund.
I chased it by email and was told it had been passed to their accounts, then onto management (getting through to them on the phone is near impossible).
After a few more days, and more chasing, I gave up and raised a dispute with my credit company, who have duly refunded me the money.

Payment taken but no goods sent, site claims to deliver in 5 days but 2 weeks down line nothing received.

I am writing this in absolute disgust with seapets.co.uk.

I purchased a Clix floating training aid and took receipt of it in the middle of June 2016. The product worked well and appeared reasonable quality, however, less than 3 weeks later, with less than half a dozen uses, the item split completely down the seam; with the stitching opening completely and spilling the contents.

No problem, I thought, a simple replacement job. I emailed seapets with a photograph; to be told that as the product was over 14 DAYS old, it would not be replaced, despite it clearly being either faulty or not fit for purpose!

A floating dog toy afterall should be of sufficient quality to withstand water; and a dog.

Consumer rights act letter sent; but I am left absolutely disgusted with seapets customer service. Absolutely disgraceful.

Avoid avoid avoid at all costs.

I purchased one of their pond products and waited for it to be delivered. After a week had passed I chased them for an update on the order as it hadn't arrived. I was then advised it would be distributed within the next couple of days and after a further week it still hadn't been delivered.
I decided to request a full refund at this point and purchase the product elsewhere as I wasn't prepared to wait any longer.
A full refund was promised and that payment would be refunded within 14 working days. After 15 days I am still waiting for my money to be refunded and fear that at this rate I won't recieve the money I am owed. Avoid this company at all cost.

I managed to contact this company at one point regarding my order and they actually got back to me so they can do it. Unfortunately, when my order arrived, it quickly became apparent how poor the quality was and it was damaged. I tried emailing and phoning with no luck. I am juSt going to complain to trading standards before too many more people get conned by this company.

I placed an order for next day delivery that was in stock. I had email confirmation and payment taken but no shipment. After a few days I emailed seapets and got no response, until a few days more had gone past and they said they would be shipping in 1-2 further business days. The email notification was completely un-personal and not satisfactory.

Same as others. Processed the payment despite not having the product. No refund 1 month + later. Suggest avoid.

I ordered online and after a couple of weeks had to chase my order as i'd had not contact. They did not answer their phones or e-mail. In the end they made contact via facebook messenger. One item was out of stock so they sent the other items but I was shocked that they hadn't thought to contact me themselves and it took me getting in touch with them to sort this out. 2 months later the item still had not been delivered and still no contact from them. 3 e-mails and a number of unanswered phone calls later, again it was Facebook that they answered and i got a refund. But no apology. The word sorry was never used. I will not be shopping with them again.

This is a dreadful company with no idea about customer service. They never answer the telephone or answer e mails. They have taken my money and not delivered the products.

I bought a River Reef aquarium from this cowboy company and experienced a serious problem with it after less than six months use. Seapets have been most unhelpful and refused to help me, eventually putting me in touch with the manufacturer Interpet, who have also ignored my complaint. I've now been waiting for months and still have no resolution at all. Absolutely appalling and I simply cannot believe some of the reviews here on Trustpilot. Take a look at the visitor posts on the Seapets Facebook page to see some real life reviews of the company!

I placed an order, they took the money. When I chased them for the order they said they couldn't supply. No refund materialised. I am now sending a weekly email to Hannah in Sales to find out where my refund is!

I would NEVER recommend this company.

Website promises quick delivery, I ordered on the 12th May and needed the items to be delivered within a week. I emailed and phoned them and left a message to find out why items hadn't been delivered, no response. Almost a month went by so I emailed them again this time threatening legal action as still no delivery nor any response to explain why, and the items were then immediately delivered but still no communication or apology. Furthermore, one of the items was damaged and one component was missing. Will never use again.

I had the same experience as the others here. Ordered online for a product that was not marked as out of stock / delayed, and they processed the card immediately. Waited a week and had no communication so emailed via the contact form on their website. No reply for 2 days. Emailed direct and again no reply. Tried calling for 2 days and no one picked up. Eventually was told that they were expecting delivery from the supplier "today" and i should get the item the following day or the day after. Those days came and went, no call or email to update me as to the status of the order. Got fed up and ordered from Veggie Pets who got me my order out within 36 hours. Now waiting 14 days to be refunded the money from these guys.

Clearly something is very wrong at their end.