Customer service has been awesome. Immediate and very helpful. Data on the other hand has been a bit confusing, and not quite to the percentages stated but we are just learning the best way to utili... See more
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As a retired veteran, reconnecting with old comrades is incredibly important to me. For years of trying to find my old buddy, Charlie, but all the usual channels turned up nothing. Then I came across... See more
Company replied
Needed to reverse look-up a phone number. Had some difficulty with input of my credit card information. Went on their chat (with Paul) and was helped very quickly and very courteously. Card was nee... See more
Company replied
This company is legit! Very customer focused and their customer support is one of the best I have experienced. The products they produce are accurate and extremely helpful to our company. Be aware o... See more
Company replied
Company details
Written by the company
Searchbug® is a professional online service that helps SMB’s to Fortune 500 companies verify, update, and append customer lists and customer contact data including names, addresses, phone numbers, and email addresses. Searchbug helps users stay TCPA compliant and offers many industries tools to identify phone numbers, verify email addresses, check if phone numbers are valid and reachable as well as on the DNC list or not. Services also provide MMS address to cell phones can save SMS fees by providing an email address to a cell phone that is delivered as a text message.
Contact info
2101 Las Palmas Dr Ste E, 92011, Carlsbad, United States
- 800-990-2939
- support@searchbug.zohodesk.com
- www.searchbug.com
It's a wonderful site I recommend it…
It's a wonderful site I recommend it please give it a go
24 July 2025
Unprompted review
Very good service and results awesome…
Very good service and results awesome customer service support
20 January 2025
Unprompted review
Reply from Searchbug
Hi Richard,
Thank you for your wonderful feedback! 😊 We're thrilled to hear you enjoyed our website and had a great experience with our customer service and support. Please know that we’re always here to help whenever you need it. Looking forward to serving you again!
We look forward to continuing to work with you and ensuring your experience only gets better!
Sincerely,
Searchbug Support Team
Chat help & best search results
Needed to reverse look-up a phone number. Had some difficulty with input of my credit card information. Went on their chat (with Paul) and was helped very quickly and very courteously. Card was needed to create the account, but no charge was made to the card.
In addition, a different service resulted in no information being found, but Searchbug came back with a complete name & address. I am completely happy with their service.
30 October 2024
Unprompted review
Reply from Searchbug
Hi Bob!
Thank you so much for sharing your experience with us! We’re delighted to hear that Paul was able to assist you quickly and courteously with your credit card issue, and that the service met your expectations.
It’s fantastic to know that Searchbug was able to provide the complete information you needed, where other services couldn’t. We’re committed to offering reliable and thorough results, and it’s great to hear that we delivered for you.
Your satisfaction means a lot to us, and we’re grateful for your trust in our service. If you ever need further assistance or have any other questions, please don’t hesitate to reach out!
Sincerely,
Searchbug Support Team
Customer service has been awesome
Customer service has been awesome. Immediate and very helpful. Data on the other hand has been a bit confusing, and not quite to the percentages stated but we are just learning the best way to utilize the service so I'll say user error at this point. Saying this, Pam has helped us on almost a daily basis, and if she wasn't there, someone else was.
28 October 2024
Unprompted review
Reply from Searchbug
Hi Roy,
Thank you so much for your thoughtful feedback! It’s wonderful to hear that you’ve found our customer service team to be helpful and responsive. We strive to provide the best support possible, and your kind words mean a lot.
We appreciate your honest feedback regarding the data. Learning how to best utilize the service can take time, and we’re here to support you every step of the way. Feel free to reach out with any questions or if you'd like tips to make the most out of the platform.
We look forward to continuing to work with you and ensuring your experience only gets better!
Sincerely,
Searchbug Support Team
great tool to use for looking
10 October 2024
Unprompted review
This company is legit
This company is legit! Very customer focused and their customer support is one of the best I have experienced. The products they produce are accurate and extremely helpful to our company.
Be aware of similar companies that offer low prices because they may be selling all the data you upload. Searchbug has a 100% privacy policy and they do not sell your data.
31 July 2024
Unprompted review
Reply from Searchbug
Dear TWRF,
Thank you for your awesome review!
Your recognition of our customer-centric approach and the quality of our products means a lot. It's our mission to provide accurate and helpful tools that empower businesses like yours.
It's great to know we're standing out in a crowded market, and we truly appreciate you highlighting the importance of privacy. If you ever need anything or have more feedback to share, we're always here to help!
Thanks again for choosing Searchbug!
Sincerely,
Searchbug Support Team
Reply from Searchbug
Dear Dwayne,
We greatly value your feedback and we're thrilled that you found our website fast and informative. Providing efficient and helpful information is a top priority for us.
Thank you again for choosing Searchbug. We're committed to continuously improving our services and appreciate your continued support.
If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Sincerely, Searchbug Support Team
Courtesy and tenacity.
18 June 2024
Unprompted review
Reply from Searchbug
Dear Randall,
We greatly value your loyalty over the past three years and appreciate your feedback. We truly appreciate your business and look forward to helping you again soon. It's customers like you that inspire us to maintain high standards of service.
Thank you again for choosing Searchbug. We're committed to continuously improving our services and appreciate your continued support.
If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Sincerely, Searchbug Support Team
I called today and spoke to someone…
I called today and spoke to someone about a possible scam. I was contacted by a particular company when my computer crashed. They said that they worked with Windows. But I found no record of them ever being employed by Windows. The phone number they gave seemed to be bogus. This is what led me to call Searchbug. The person assisted me in looking up the number. In fact two numbers and one was not to legit. It was to someone different and the other number did not show any results. The young lady that assisted me was very polite and helpful. I would recommend this service to others for future phone lookups.
17 June 2024
Unprompted review
Reply from Searchbug
Dear Vernon,
Thank you for taking the time to share your experience! We’re glad to hear that our team was able to assist you with the phone number lookups and provide the help you needed. It’s great to know that our service met your expectations and that you found our representative to be polite and helpful. If you have any more questions or need further assistance in the future, don’t hesitate to reach out. We appreciate your recommendation!
Sincerely,
Searchbug Support Team
11/10 Searchbug is a lifesaver!
As a retired veteran, reconnecting with old comrades is incredibly important to me. For years of trying to find my old buddy, Charlie, but all the usual channels turned up nothing. Then I came across Searchbug last month. Let me tell you, their search tools are top-notch. But what really blew me away was Alexia, when I explained I was on a limited budget and a little rusty on using technology, she went above and beyond. Alexia was very patient, kind, and incredibly helpful.Thanks to Searchbug and Alexia's assistance I'm back in touch with a dear friend. I can't recommend their service enough. They're understanding, affordable, and gets the job done.
18 March 2024
Unprompted review
Reply from Searchbug
Dear Francis,
Thank you for sharing your heartfelt story! We’re honored to have played a part in reconnecting you with your old friend, Charlie. It’s wonderful to hear that Alexa’s patience and kindness made a difference during your search. We truly appreciate your kind words and are thrilled to know that our service met your needs. If you ever need assistance again, don’t hesitate to reach out. Thank you for recommending us, and thank you for your service!
Sincerely,
Searchbug Support Team
definitely not recomended they will…
definitely not recomended they will waste your time and moeny for innacurate results. i looked up my own name for giggles and none of it was correct youd be better off going on the irs website for FREEEEEEE information. all you need is a ein which you can get the SAME day in 5 clicks
8 June 2024
Unprompted review
Reply from Searchbug
Dear lkhlj,
Thank you for bringing this to our attention. We take customer satisfaction very seriously and apologize that your recent experience with Searchbug wasn't positive.
Unfortunately, we're unable to locate your account in our system based on the information provided in the review. To investigate further and understand how we fell short of your expectations, we would greatly appreciate it if you could share your account details or any reference number you might have.
Knowing the specifics of your search (e.g., type of search placed) would also be helpful. This can help us identify any potential issues and improve our services for future clients.
If you'd like to discuss your experience further or if you have any further questions or require additional information about the search conducted, please don't hesitate to contact us directly at (800) 990-2939 or support@searchbug.zohodesk.com
Sincerely,
Searchbug Support Team
Great customer service and support when…
Great customer service and support when I hear questions.
15 May 2024
Unprompted review
Reply from Searchbug
Dear Holly,
Thank you so much for taking the time to leave a positive review about Searchbug! We're thrilled to hear that our service was excellent. If you ever need our assistance again in the future, please don't hesitate to reach out.
Thank you again for choosing Searchbug. We're committed to continuously improving our services and appreciate your continued support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Sincerely, Searchbug Support Team
Searchbug support and staff are superb.
Searchbug support and staff are superb.
Any time there is an issue or question, which is very rare, the customer service and support teams give quick thorough solutions.
6 May 2024
Unprompted review
Reply from Searchbug
Dear David,
Thank you so much for your kind words about our Searchbug support and staff! We take pride in providing exceptional customer service, and it means a lot to hear that we've been able to consistently deliver quick and thorough solutions for you.
Thank you again for choosing Searchbug. We're committed to continuously improving our services and appreciate your continued support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Sincerely, Searchbug Support Team
Scamming Naive Clients
I don't know how someone can be happy with their service, but they don't provide any good service. The addresses they find are incorrect. The employment information was never found. It seems like the people are invisible and never worked anywhere. I believe this company just scamming naive clients and collecting the money for no service provided.
20 April 2024
Unprompted review
Reply from Searchbug
Dear Walnutstreet LLC,
We're sorry to hear that your recent experience with Searchbug wasn't positive. We take customer satisfaction very seriously and we've been in business for nearly 30 years. Searchbug is certainly not a scam.
Unfortunately, we have not been able to locate your account in our system based on the information provided in your review. To investigate further and understand how we fell short of your expectations, we would greatly appreciate it if you could share your account details or any reference number you might have.
Please call us directly at (800) 990-2939, email us at support@searchbug.zohodesk.com, or connect with us via live chat on our website. We are available Monday - Friday from 6AM to 10PM Pacific Time and Saturday and Sunday from 9AM - 5PM.
Sincerely,
Searchbug Support Team
Simple and very user friendly.
Simple and very user friendly. Great interface. I didn't like any of the other sites that weren't straight forward. I'll continue to use Searchbug.
20 January 2024
Unprompted review
Reply from Searchbug
Dear Kevin,
Thank you so much for taking the time to leave such a positive review about Searchbug! We're thrilled to hear you find Searchbug to be simple and user-friendly!
We put a lot of effort into making our platform easy to navigate and understand, so it's fantastic to know you appreciate that.
We completely understand your frustration with other complicated sites. We strive to be the straightforward option for your search needs.
Thank you again for choosing Searchbug. We're committed to continuously improving our services and appreciate your continued support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Sincerely, Searchbug Support Team
Scamish trash
Total rip off. They charge you for the stuff you get free when you Google truthfinder and been verified. Then when you pay for the "background check" it will confuse multiple people with the same name and come up with just about total nonsense. Useless site, don't waste your money.
10 November 2023
Unprompted review
Reply from Searchbug
Dear Mister P,
Unfortunately, we're unable to locate your account in our system based on the information provided in the review.
To investigate further and understand how we fell short of your expectations, we would greatly appreciate it if you could share your account details or any reference number you might have.
If you'd be open to it, we would appreciate the opportunity to investigate the specific inaccuracies you encountered in your report. Perhaps we can offer a solution or a refund depending on the situation.
We understand your frustration. It's true that some basic information can be found for free through public records searches or general search engines. However, Searchbug aims to go beyond basic information. Our comprehensive reports combine public records with other private data sources to provide a more in-depth picture.
If you'd like to discuss your experience further or if you have any further questions or require additional information about the search conducted, please don't hesitate to contact us directly at (800) 990-2939 or support@searchbug.zohodesk.com
Sincerely,
Searchbug Support Team
Simple, accurate searches
Information appeared to be more accurate than other search websites. Simple easy interface, no theatrics. Overall great experience.
8 December 2023
Unprompted review
Reply from Searchbug
Dear Ryan,
Thank you for taking the time to leave such a positive review about Searchbug! We're glad you find it a simple, accurate, and transparent platform for your searches.
We put a lot of effort into providing clear, reliable information without any unnecessary bells and whistles. Knowing you appreciate our easy-to-use interface and the accuracy of our results compared to others is very rewarding. We completely understand your frustration with other complicated sites. We strive to be the straightforward option for your search needs.
Thank you again for choosing Searchbug. We're committed to continuously improving our services and appreciate your continued support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Sincerely, Searchbug Support Team
amazing! the best search tool there is....
this is just such a fantastic search service.. compared to all the ones out there, searchbug feels professional and not like a terrible marketing ploy from 20 years ago that has gone awry.. Can't recommend searchbug enough!
23 November 2023
Unprompted review
Reply from Searchbug
Dear Karl,
Wow, your feedback absolutely makes our day! Hearing you call Searchbug "the best search tool there is" is incredibly rewarding. We strive to provide a professional and trustworthy experience, and it thrills us to know we're succeeding.
Thank you for recognizing how Searchbug stands out from the crowd. We constantly work towards offering clear, accurate information without resorting to flashy gimmicks.
We're so glad you're a Searchbug champion! We truly appreciate your recommendation, and we look forward to helping you with all your future searches.
Thank you again for choosing Searchbug. We're committed to continuously improving our services and appreciate your continued support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Sincerely, Searchbug Support Team
Very easy and user friendly
Very easy and user friendly website. The information is very much current, extremely accurate, and just downright a awesome experience when searching for soneone. Rather it be a friend looking for a long-lost love or relative , or A private investigator trying to locate a person that's wanted, this sits is spot on, affordable and very user friendly . Highly and strongly recommend.
----Greer
30 October 2023
Unprompted review
Reply from Searchbug
Dear Greer,
Thank you so much for the fantastic feedback! We're delighted to hear that you find Searchbug to be such a user-friendly and informative platform.
Our team puts a lot of effort into ensuring our website is easy to navigate and that the data we provide is current, accurate, and helpful. Whether you're reconnecting with an old friend or assisting with a professional investigation, we're thrilled that Searchbug can be a valuable tool in your searches.
We appreciate you highlighting the affordability and recommending Searchbug so highly. It truly means a lot!
Thank you again for choosing Searchbug. We're committed to continuously improving our services and appreciate your continued support. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Sincerely, Searchbug Support Team
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