Booking is quite easy,I have used the Seascanner website for booking our cruises twice this year and the customer care are really helpfull.. we will be using it again for our future cruises.
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Booking the cruise was easy. The terms, conditions, and details were clearly and understandably described. However, we later encountered difficulties with paying for the cruise and filling out the man... See more
I am impressed with your swift action on my booking. Also your web site very user friendly to perform reservations. Also your staff has been very helpful. I noticed there is no user registration for m... See more
Company replied
Although you’re required to provide your credit card information at the end of the booking process, they don’t actually pay for the trip; you have to take care of that yourself. This is mentioned in... See more
Company details
Written by the company
Seascanner.com is an online travel agency specialized in cruises. It was founded in 2003 and employs around 80 people. The Ahrensburg-based company offers international ocean and river cruises. Every year, the online travel agency counts more than 40,000 satisfied customers.
Contact info
Rathausstr. 14 A, 22926, Ahrensburg, Germany
- service@seascanner.com
- www.seascanner.com
4.5
Excellent
309 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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The staff was very professional and…
The staff was very professional and helpful
13 November 2022
Unprompted review
Reply from Seascanner.com
Dear PA,
Thank you very much for your kind words and the positive 5-star rating.
It is a pleasure for us to assist you with all questions and wishes, please never hesitate to contact us.
With kind regards
Your Seascanner.com team
Immediate response to my request and…
Immediate response to my request and further queries that came after even during the weekend
13 November 2022
Unprompted review
Reply from Seascanner.com
Hi Abigail,
Thank you very much for the 5-star rating and your nice words about our service.
We are always glad to assist you with any questions or wishes, please do not hesitate to contact us.
Have a wonderful time looking forward to your cruise!
With kind regards
Your Seascanner.com team
All well laid out…
All well laid out…. Very easy to read…..nice and concise
11 November 2022
Unprompted review
Reply from Seascanner.com
Hello Maura,
Thank you very much for your 5-star rating and sharing your experience with us.
We are more than happy that you are satisfied with our website! Please do not hesitate to contact us if there are any more questions or wishes regarding your vacation at sea, we are glad to assist.
Have a good time looking forward to your cruise!
With kind regards
Your Seascanner.com team
Seascanner service is comprehensive
Seascanner provide comprehensive service, not only in terms of booking but also through customer service. The staff at Seascanner promptly reply to emails and followup with solutions. Booking options include add-ons such as flights and parking options. So, it's one stop shopping. As for customer service, so far I'm pleased to report that Seascanner assisted with a technical problem I had with making a payment. I highly recommend Seascanner to anyone seeking a dedicated cruise specialist travel agency. As Seascanner book with German subsidiaries, I appreciated the option of communicating in English with Seascanner representatives. Moreover, I appreciate the conscientious efforts of the staff.
7 November 2022
Unprompted review
Reply from Seascanner.com
Dear Erol,
Thank you very much for this 5-star review and your wonderful words.
We are beyond happy that you are satisfied with our service and that you will recommend us further.
Please never hesitate to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
Helpful !
Very helpful and efficient!
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2 November 2022
Unprompted review
Reply from Seascanner.com
Dear Sylvanne,
Thank you for your 5-star-rating and your kind feedback on our website and the service. We are glad to hear that you enjoy using our platform.
It is our pleasure to take care of any questions or wishes, please feel free to contact us at any time.
With kind regards
Your Seacanner.com team
To seascaner I give 5 stars for explan…
To seascaner I give 5 stars for explan everything. But as a website in german only, it was very hard to translate, it took the customer lots of work. At least tell the customer that we were on the wrong website before the booking
15 October 2022
Unprompted review
Reply from Seascanner.com
Dear Hubert,
Thank you very much for your 5-star rating and your kind feedback.
If you wish to find information about the cruises in the English language, please use www.seascanner.com. Here you can find information about the cruises in the English language. Although our very own Seascanner.com e-mails are all translated into English, yet some cruise line documents still might only be available in German. Hence if available, depending on the chosen cruise line, we will request the documents for all Seascanner.com bookings in English. And in case something cannot be provided in English by the cruise line, we are more than happy to assist.
Please never hesitate to contact us in case there are any questions or wishes. Have a great time looking forward to your cruise!
With kind regards
Your Seascanner.com team
The booking procedures was very easy…
The booking procedures was very easy but the last step which the payment it was not easy because the language changed to German language and did not receive booking confirmation
6 October 2022
Unprompted review
Reply from Seascanner.com
Dear Ismail,
Thank you very much for your review and your comment.
Seascanner.com is an online travel agency specialized in cruises (river and ocean) and based in Ahrensburg, Germany. Every year, we count more than 40,000 satisfied customers.
We absolutely understand your comment on the payment in the German language. Although our very own Seascanner.com e-mails and payments are all translated into English, yet some cruise line documents and ways of payment might only be available in German. Hence if available, depending on the chosen cruise line, we will request the documents for all Seascanner.com bookings in English.
Please feel free to contact us via service@seascanner.com in case we can support you with any translations/explanations as well as for any other questions or wishes.
With kind regards
Your Seascanner.com team
Reply from Seascanner.com
Hi Victor,
Thank you very much for your 5-star rating and your kind words.
Please never hesitate to contact us in case there are any questions or wishes left. We are always glad to assist.
WIth kind regards
Your Seascanner.com team
Another positive experience with…
Another positive experience with Seascanner.com. We have used seascanner for four cruise bookings to date. The platform is easy to use with transparent pricing and the ability to put down an option on many cruises before a firm commitment is made.
Importantly when you need to speak to a human the service is friendly, responsive and efficient.
Will definitely book again.
16 September 2022
Unprompted review
Reply from Seascanner.com
Dear David,
Thank you for your 5-star-rating and your kind feedback on our website and the service.
We are glad to hear that you enjoy using our platform and will book again.
It is our pleasure to take care of any questions or wishes, please feel free to contact us at any time.
With kind regards
Your Seacanner.com team
Exceptional customer service
Great cruise price and service. Nicole was exceptionally helpful in sales. I would highly recommend anyone booking their next cruise with Seascanner.
26 September 2022
Unprompted review
Reply from Seascanner.com
Dear MiChapel o callaghan,
Thank you for your 5-star rating and your kind words.
We are very delighted that you are pleased with our service and the cruise prices. Furthermore, we are glad that you will recommend us.
In case of any questions or requests, our entire team will be happy to assist you.
With kind regards
Your Seascanner.com team
This is the second time I booked with…
This is the second time I booked with seascanner and my experience is always great. They reply to my questions immediately and the booking process is quick and easy. Thank you seascanner!
15 September 2022
Unprompted review
Reply from Seascanner.com
Hi Sheryl,
Thank you very much for your 5-star rating and your kind words on our service.
We are very happy that you are satisfied with our service. Please never hesitate to contact us again in case there are any questions or wishes left, we are more than happy to assist.
Have a good time looking forward to your cruise!
With kind regards
Your Seascanner.com team
Great service from seascanner
Great service from seascanner, helped a lot with my booking and answered all of my e-mails in a timely manner with my concerns, overall a very pleasant experience that would definitely recommend.
A+++
8 September 2022
Unprompted review
Reply from Seascanner.com
Hi Terence,
Thanks a lot for this wonderful 5-star rating and your kind words.
We are glad that you are very happy with our service and would like to thank you for sharing your experience with us. It's a great honor for us!
Please never hesitate to contact us if there are any questions, wishes or concerns. We are more than happy to be at your service.
With kind regards
Your Seascanner.com team
Excellent service very responsive team
Excellent services, all questions answered promptly easy 2 steps booking
5 September 2022
Unprompted review
Reply from Seascanner.com
Hello SE,
Thank you very much for your 5-star rating and your kind words.
We are very happy that you are satisfied with our service and are always glad to assist you with any further question or wishes.
With kind regards
Your Seascanner.com team
Excellent website
Excellent website - informative and operative. Used it several timea - my best recommandations
3 September 2022
Unprompted review
Reply from Seascanner.com
Hej Kunde,
Tusind tak for your 4-star review and your feedback.
We are very thankful for your words and the overall satisfaction with our website and service. Furthermore, we thank you for your recommendations.
Thanks a lot again and please feel free to contact us for any questions or wishes you may have in the future, we are always happy to assist you.
With kind regards
Your Seascanner.com team
We were very satisfied with the…
We were very satisfied with the service, professionalism and quick response.
3 September 2022
Unprompted review
Reply from Seascanner.com
Dear Joze,
Thank you very much for this amazing review and your kind feedback on our customer service and our team.
It is always a pleasure for us to take care of your bookings and assist you with any questions or wishes. Please never hesitate to contact us.
With kind regards
Your Seascanner.com team
Reply from Seascanner.com
Dear Outi,
Thank you for your 5-star rating.
We are very delighted that you are pleased with our booking service and the communication.
Please do not hesitate to contact us for any questions or wishes in the future, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
Reply from Seascanner.com
Hello Herodotos,
Thank you very much for sharing your experience with us and the 5-star rating.
We are more than happy to read that you were satisfied with our service. Please always free to get back us whenever there are questions or wishes, we are glad to assist.
With kind regards
Your Seascanner.com team
Amazing !
Amazingly great! thanks to all that helped ,and still are with our first online cruise booking.
The moment I send an email they reply very quickly and helped me out in many things even with some text that was in German and I could not understand .
All I can say is you all at Seascanner have done a great job indeed to make our cruise holiday possible and enjoyable from the start! Looking forward for our adventure.
25 August 2022
Unprompted review
Reply from Seascanner.com
Hi Giselle,
Thank you very much for your 5-star rating and your kind words.
We are very happy and honored that you have chosen our travel agency for your first online cruise booking and thank you for your trust.
Although our very own Seascanner.com e-mails are all translated into English, yet some cruise line documents still might only be available in German. Hence if available, depending on the chosen cruise line, we will request the documents for all Seascanner.com bookings in English. And in case something cannot be provided in English by the cruise line, we are more than happy to assist.
Please never hesitate to contact us in case there are any questions or wishes. Have a great time looking forward to your cruise!
With kind regards
Your Seascanner.com team
PIt is incomprehensible that in 2022 a…
PIt is incomprehensible that in 2022 a website presents itself in the English language and seams to be legitimate and the name riding on the coattails of Skyscanner,
Cannot provide a link or a proper reservation channel in English.
It’s link with msc cruises is also only in German. The constant usage of google translate, which needed two computers, was in itself a pain.The only reasonable explanation that could justify this, is that seascanner probably only has the right to sell its cruises in Germany. Otherwise any legitimate company would pass me on to English speaking site, even without getting credit for the sail.
This is 2022, and shame on them for pretending to be a global site. Market in German to Germany only
24 August 2022
Unprompted review
Reply from Seascanner.com
Hello Gordon,
Thank you very much for your rating and your honest feedback.
Seascanner.com is an online travel agency specialized in cruises (river and ocean) and based in Ahrensburg, Germany. Since we are resident in Germany, we book to the travel conditions (by the cruise lines) valid for Germany. Among other things, this has the advantage that payments for package tours are secured by an insurance taken out by the cruise line (security certificate). Every year, we count more than 40,000 satisfied customers.
We absolutely understand your comment on the German documents. Although our very own Seascanner.com e-mails and pages are all translated into English, yet some cruise line documents still might only be available in German. Hence if available, depending on the chosen cruise line, we will request the documents for all Seascanner.com bookings in English.
Please feel free to contact us via service@seascanner.com in case we can support you with any translations/explanations as well as for any other questions or wishes.
With kind regards
Your Seascanner.com team
Very Well served by sea scanner will…
Very Well served by sea scanner will definitely use their service again
22 August 2022
Unprompted review
Reply from Seascanner.com
Hi Reuben,
Thank you very much for your positive review and sharing your experience with us.
We are very happy that you are satisfied with our service, please never hesitate to contact us for any questions or wishes - we are happy to assist.
With kind regards
Your Seascanner.com team
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