seat24.dk Reviews 

Spent 45 minutes on this site and I wish I hadn't. Got redirected via Momondo. Everytime you go through everything and press pay, it keeps saying there is a problem. After 5 attempts I reloaded the page and suddenly the price goes up with DKK 1300! In the end I rang my bank, to see if I had a problem with my card. She said there was often problems with these operators who keep saying their is a problem and then change the price upwards. In the end I pulled the plug and booked direct. 10 minutes job done and it was only DKK 900 more. For total peace of mind!
I thought the difference was a lot more but after two price hikes by Seat 24 it wasn't that much different.

I booked Four tickets for a flight, and I haven’t even gotten an e-mail confirming that I have bought the tickets.

Never ever buy tickets through Seat24.
On one of our tickets the name on the ticket was wrong, even when the name was rightly put into their system and they put the name right on the receipt. Then they charge you for correcting the name on the ticket despite you entered your name correctly in the first place. One and a half month and numourous one-hour-phone-calls later they still havent fixed the name on the ticket. And we are supposed to board the flight few days from now!!!

This is the WORST experience I have ever had with an agency. And I travel a lot. I made a booking online. It was an emergency situation and therefore I was ok to pay OVERPRICE for the tickets. Because the email was slow with the orderconfirmation I thought it didn't get through and I booked it again. A double booking. I wrote emails and try to call them to tell about the double booking but NEVER heard from them. I waited more than two hours. Got through and he told me a lie (said the flight company) that they couldn't refund the double payment they received on their account. Seat24 told me that "because of Covid-19" they didn't reply my email and now it was too late and I couldn't get a refund?????? What...... this doesn't make any sense. They charges more than 9500 kr. for two people from Malaga to Copenhagen. This is OUTRAGEGEOUS and really really bad service (in India). Don't use them. I will never buy a ticket from them ever again.

A bit overprized but otherwise everything was working nicely. Good amount of information for my upcoming trip.

Seat24 has not managed to refund our corona flight failure via the airline (Gulfair) for over 16 months. Gulfair was very helpful here and informed us that the exhibiting travel agency (Greece) was informed by you. All efforts from our site (emails, phone calls etc.) brought no success to demand our right.
Seat24 is one of the most unserious companies we've ever had to do with.
Whoever books here is your own fault.
We will now basically book directly at the airline.

I had business class tickets with seat 24. Last year, due to Covid, my return flight from Vancouver to Copenhagen was canceled. When I was notified by Seat 24 by email, I replied and told them that I would like to rebook later, they replied and told me that I can call and rebook when I have a date to travel and I trusted them...

A few months later, I called to rebook, I was told over the phone that my ticket expired...which was not true...as my ticket was valid for 24 months, so I talked with Air Canada instead, Air Canada checked in their system and told me that it was refunded to my agency...

A refund that I have never applied for. Processed right after my flight was canceled.

I called seat 24 again and wrote an email to their customer service, they then told me that there was a technical error, but they can rebook me anyway, turns out they were actually trying to sell me a one-way ticket and deduct my refund as a voucher...

After I pointed out the big price difference in buying a new one-way instead of rebooking my return, which was even more expensive than my original round trip total, they then told me that they were having technical errors to rebook me, so they will refund me instead, but they have to wait for Air Canada's approval and they need to charge me a fee because there is a lot of work for them to do in order to help me with my refund...

Wow, charge your customer a fee for your technical errors, just brilliant. To be honest, this whole 'technical error' claim is also just really questionable.

I wrote them emails about how my refund was applied without my consent by seat 24 itself a long time ago, and how Air Canada confirmed a full refund of my return flight was processed months already...still, I was getting emails about waiting for Air Canada's approval, then no reply...

Good thing that I was in contact with Air Canada's customer service the whole time and their agency support team reached out to seat 24 for me after I insisted on getting their help.

The week that Air Canada's agency support team reached seat 24, the same week my refund was processed. The whole experience was just ridiculous.

In short, first, seat 24 applied for a refund without my consent, then they let my refund sit months in their bank account collecting interest; when I tried to rebook, they lied about my ticket being expired; when I got Air Canada involved, they started telling me there was a technical error, and then tried to sell me a super expensive one-way ticket; after I pointed out the difference between rebooking a return instead of buying a new one-way, they then told me there is another technical error and they were not able to rebook my ticket anyway, so have to charge me a fee for a refund, just to drag the refund process as long as they can until I got Air Canada's agency support team contacting them for me.

Simply my worst experience ever with a travel agency, just unbelievable. I was so exhausted writing emails and calling them and hearing the obvious lies over and over again. It was so bad that I really think writing a review about them is absolutely necessary.

My flight was cancelled and they didn't notify me about it, although they were notified from the flight operator three weeks ago. Then they charge 225 DKK for handing out the refund (haven't gotten it yet) to make up for a mistake THEY did. This is completely unsatisfactory and one of the worst experiences I ever had with a travel agent.

terrible...
they do not answer phone calls, answer emails after 7 day(maybe!). I paid 3000 dkk 18 month ago and flight canceled because of Covid-19, they do not refund my money.
do not buy anything from seat24 never forever.
they did not answer any of reviews here

This is a sh** agency. No contact at all with them. Really horrible.

Horrible. Waiting on the phone for 1 hour now. It says I am in the queue but does not even specify which number. I am allowed to change my flight free of charge, however how should I do that if the customer service is not responding in any way?
DO NOT PURCHASE!

I am sending an email now, to book my flight in 2 weeks. Let's see when the reply comes.

Total scam, won't refund your money, can never get ahold of customer support. Book directly with the airline and stay away from this place!

They won't return your money in any case. I got a automatic mail from them that I should contact the flight company.. Flight company told me Seat24 should help me.
Voucher? Try and see if you at least can get that..

Please stay away from Seat24!

Unable to have a conversation with support team. Was on the phone for +30 minutes, being thrown between different support agents, clearly not from Scandinavia, and in the end the call was just disconnected.
Extremely bad experience.

Very bad experience,
After i have purchased a ticket on their website, i have received a email that due to Coronavirus the flight was canceled and i will receive a voucher from the flying company(turkish airlines) and i can use this voucher to purchase another ticket .I have write a email to them that i have found another plane ticket and i got a confirmation that in 72 hours max. i will have an answer, after 10 days i got an answer that they cannot find that voucher in their system . tryed to talk to them no luck i stayed 45 minutes in the meanthime was some guidelines in enghlish that you cannot understand what she was saying. A Big JOKE

Worst experience ever with a travel agency. They don't send a confirmation of your booking, their customer support is unreachable and their strategy is to let you wait so long that you eventually give up on any changes /claims or refunds they owe you. My flight was cancelled, a refund was send from the airline company to Seat24 but they refuse to send the refund through to me. Terrible company.

You would be fool to book tickets from that company.

I've made the mistake to use it a couple of times because it had cheap prices. As it seems the riddle "pay cheap, pay twice" is so truth in that situation.

Starting from the general problems:
Whenever you contact the support there is an agent that you can barely understand his English. Very bad pronunciation!
Secondly it seems their communication hardware (ie headphones) must be really bad as half of the times you either hear the agent from outer space, or you hear him like Mr. Stephen Hawking.

Specifically I had book a ticket from Copenhagen to Athens since February. On may I contacted them to change my tickets and it was only then that they informed that the tickets had been already cancelled by the airline but they had never informed me or send an email. Anyway I just used the option to re-book the flight for June 6. On that day I try to checkin to airline's website without success. I called seat24 the first time and after waiting 30 minutes an agent picks up the phone and informed me that their system was down! and they cannot help their customers right now. In my second attempt their system was working and they informed that the flight were again cancelled by the airline A MONTH AGO and AGAIN the seat24 hasn't informed me. The agent said that their platform had a bug and apologies for that. At that point I had to pay an extremely expensive ticket to save my summer vacation.

I would urge anybody to be wise and book their ticket early enough from another company to save the trouble.

Complete scam

I booked a ticket from Copenhagen to Athens and back with Lufthansa via seat24.dk. Everything looked fine until the day of departure. When I was about to board on the plane they didn’t let me in because my ticket was canceled (both ways). They couldn’t explain me the reason at the airport.They suggested me to contact the company that I booked the ticket from.

I have been trying to get in contact with seat24.dk via phone. Every time I call them and ask for refund they say they will connect me to the corresponding department where nobody has answered any of my calls ( i have been waiting on the line for more than 1,5 hours every time.).

From what I have red from the rest of the reviews, I suspect that I have been scammed. As I am not the first who has been in similar situation.

NEVER AGAIN with Seat24

Pathetic attempt to list Scandinavian customer service hours. Insane waiting time and you get Indian customer "service" no matter when you call, which is difficult to hear and they cannot assist in any matters. Horrendous!

Hopeless customer service , close to none.