Sebago Reviews 54

I am 60 years old and have been wearing Sebago shoes since I was 14. Since the American Sebago was sold to the Italian company BasicNet, the quality of the brand’s products has literally collapsed.

The sizing has changed, the quality of the leather has nothing to do with what it used to be, and whereas they were once among the most comfortable shoes you could find on the market, now they are torture to wear. Your feet end up covered in sores.

This acquisition was essentially a form of suicide for the brand. What a shame.

Never ever buy here.
Very poor customer service – still no order after more than two weeks

I placed an order on sebago.com on 27 February. More than two weeks later the order is still showing “waiting to be processed” and has not even been shipped.

During this time I have contacted customer service multiple times through their support form and by email, but received no meaningful response. The only reply I received was an automated message saying the case would be transferred to a human agent, but no one ever followed up.

I even contacted a Sebago distributor (Trendmark), who kindly tried to escalate the issue internally to the sebago.com team. Unfortunately, even after that escalation there has still been no response from Sebago.

This is extremely disappointing for a brand with Sebago’s reputation. Customers should not have to chase a company for weeks just to get an order that has already been paid for.

At this point the experience has been frustrating and a huge waste of time. I hope Sebago improves their customer service because this level of support is unacceptable.

My package was stolen because of Fedex negligence and Sebago customer service will not help in any way.

If you do some research, there are no Sebago headquarters anywhere --- you can't leave reviews on their website. I imagine this is a situation where private equity has once again ruined a brand. If you try on a pair at a store and you like them, buy them! Don't buy online, however.

I, personally, will never give them another dime.

I tried to order a pair of shoes online. There was only 1 pair left in the size that I wanted, so I wanted to go ahead and purchase them because my size is difficult to find. After 3 attempts of trying to use my credit card (which I use all the time with no problem on other websites), and each time the website declining the charge saying that the card information could not be confirmed, I went to my credit card company's website and confirmed that not only had the charges gone through, but they were actually also reversed simultaneously, so that there were a total of 6 transactions. Fortunately that would result in a net of $0 (hopefully), and my credit card company confirmed that there was nothing wrong with my account or my card, and that there had to be something wrong with the vendor's website causing the problem. I was able to use the card on Amazon within a minute with no problem, confirming that it is almost 100% certain to be a Sebago website glitch. Considering my credit card company is Capital One, it's not like it is some small company that does not know what they are doing.

Of course Sebago has no customer service contact phone number. They have no online chat. Communication is by email only.

The essence of this complaint is that instead of providing customer service and a completed transaction, it has created a hassle for me. Multiple transactions on my credit card, that now I have to be careful about tracking to make sure there is no net charge, and I could not complete the purchase. Their website is trash

i ORDERED A CAMEL DAN ROUGHOUT FOR WOMEN BUT RECEIVED A BEIGE CAMEL WHICH IS VERY LIGHT ALMOST WHITE NOT BROWN. tHEY WERE NOT HELPFUL AND SAID I DID GET THE CORRECT COLOR. IT IS SO OBVIOUS THAT IT IS NOT THE CORRECT COLOR. I WOULD NEVER BUY FROM THEM AGAIN I WILL STAY WITH SPERRY WHICH I HAVE BEEN BUYING FOR OVER THIRTY YEARS, AND NEVER HAD A PROBLEM.

I never received a response regarding my request for help with shoes that broke after just one wear. The quality is poor, and the customer service is lacking.

I like high quality shoes and I buy lots of them. I have been satisfied by Sebago in the past so I bought an additional pair a year ago, same as the ones I already have. I barely used them but suddenly one day while I was walking, the seam split unexpectedly.
I went to the Sebago shop in Milan. They told me that it was a manufacturing defect. Unfortunately they said that because I haven’t kept a proof of purchase, they
couldn’t help. So I asked my cobbler but he told me he couldn’t do anything either. The only thing I can do now is to throw my almost new Sebago shoes in the trash.
Sadly the website doesn’t allow me to post a photo.

i bought a pair of shoes, i mesured my feet bought the right size, the shoes came , the leather was really harsh i had to wear socks so they can fit right and now they are too big i have to wear innersoles and still the fit isn t right, i paid 150€ for these shoes and wore them twice !very disappointing!

I have bought about 7 items over the last 12 months. Good service. Good product.

No free return!

They claim on their website to have "Free shipping and return", but they only have free shipping.

Return must be paid by you and items should be send to Italy.

Like their products, but will never buy from them again with this kind of false statements!