Second Step Reviews 3

Very disappointed in Second Step. We had a collection for them at my son's funeral at the end of January. Received a receipt of disbursement from the undertaker in February. Now the end of March, and no acknowledgement from Second Step for the donations of £197. 33. I am not looking for praise, just something to post for donors, to show where their generous donations went.

excellent service throughout post hospital discharge following a suicide attempt. very, very LOW but Second Step have been very kind, considerate and attentive. Really good, early intervention and the personal touch maintained throughout my time with them. can't recommend highly enough. PTG

I HAVE NO interest in any reply from second step. I will make this clear..

Do NOT contact me or Curo in any shape or form ever again.

I was directed to this place by social pescriber as I've had non stop battles with Curo that are making me mentally and physically very ill.

It all seemed promising at first. I had a good hour plus long telephone appointment to tell them everything about my situation and my health to see if they can indeed help me..

They decided they could support me, be my advocate and on asking how they told me they simply pester Curo until they do the things promised. I previously told second step that I have many things in writing from Curo, that I have many pieces of physical evidence, conflicting letters, doctors letters, incidences with witnesses and was told by Jean Deacon at Second step that Curo are bullies and they lie and pester Tennants until they give in. I was told they would help me fight all the issues I had and on further contact I was told various things by Jean who within the space of two days did a complete u turn on those things she told me.

The first time she got back to me after only a very brief chat with Curo she sent me an email stating that she thinks Curo will gain forced access to my property by the end of the week, this caused me to have an almost 2 hr long panic attack and hours of IBS and vomiting. She went on to state to me that Curo could gain entry claiming I'm a danger to myself, when this is NOT true and has never been the case, she was simply stating things that have NEVER been said! My solicitor had to ring Curo who told her that this was not true. Jean then asked if she could visit me Monday! When I was really ill and knew I would continue to be, This whole incident caused me to be ill for a week with chronic daily IBS, several migraines, anxiety, shaking, sleepless nights, vomiting, fibro, ME, arthritis flares and a week later she contacted me again and I was still suffering all these things from her first contact.

In her second contact she stated things that were just not legally true, did a complete U turn on all the things she originally said including she originally stated Curo would never take me to court they'll just blow hot air and threaten etc. She stated I cannot stay in my home whilst expecting the thing I was fighting, that it would not be resolved and if I choose to leave I would be forced into a flat with stairs no garden and no parking, she stated all this threatening scary stuff which is outright discrimination as I am DISABLED and have no bend or straighten in my leg and so cannot get up steps nor can I walk very far to my car. I was on band A with full doctors letters and proof to get this place with no steps and direct parking She is already aware of my health it was discussed at length.

This email caused me another panic attack and meanwhile she rang my phones a few times.
Knowing I am bipolar, ptsd, high anxiety and physically disabled she said these things to me?
My agoraphobia is so bad BECAUSE of Curos previous threats to break in.

Second step claim to support people with mental health. After the first email that caused me illness I no longer trusted her or second step, the illness they have caused me has prevented me from doing any day to day things. This place should not be allowed near anyone of a nervous disposition. I do not trust them, I find her approach merely attempts at control, scare mongering and certainly not with my best interests at heart. I have asked her to stop and my solicitor is going to carry on for me.

I noticed a couple of other reviews here felt second step did this to them too I have also met and spoken with others who have been triggered and scared by Second step. I found the short space with them one big ordeal. I find them sneaky about mental health like they are trying to find a way to use it against me.
I have blocked them from my email and phone and will be telling my GP and social pescriber about this horrendous ordeal. People with mental health should NOT be put onto this place!
It is BECAUSE of people like this that I suffer PTSD, agoraphobia and anxiety/bipolar flare ups. THESE people are the sneaky controlling bullies pretending they have your best interests at heart when they don't. I'm disabled with mental health I'm NOT stupid.

The owner I noticed did not read my Google review properly as they have stated that the team will be in contact with me when I have made it clear that I do NOT want any contact. STAY AWAY FROM ME. I have shown the emails to a human rights solicitor and I will take this further if you try to contact me.