The rep was informative but not pushy, our old windows were beginning to fail once the surveyor had been it was just a case of waiting The fitters came complete with new windows, and French doors t... See more
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Review summary
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All very helpful staff, right from sales men ,fitters, office staff, measuring up team all in all a great team. We got our whole house done , 11 windows & 2 composite doors & very pleased with the wh... See more
Company replied
Outstanding. The two guys worked ever so hard. Arrived early and got started. They were very polite and cleaned up as they went along. Along the way office staff were very polite keeping us info... See more
Company replied
Salesman was so knowledgeable and no hard sell. Lovely man. Surveyor, again, friendly, efficient. Phone team helpful. Workmen on time, polite, very efficient, exceptionally clean. They took great care... See more
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Company details
- #72 of 242 best companies in Home improvement shop
Written by the company
Keeping your home safe. Specialising in windows and doors.
Contact info
5 Nelson street, Bd1 5ax, Bradford, United Kingdom
- 01134029012
- sales@securedhomes.co.uk
- www.securedhomes.co.uk
4.8
Excellent
523 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 month
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Good looking but expensive, possibly worth it😊
I love the way my new door looks. I chose a design and adjusted it a little. There was a good choice of colours available and a good choice of frosted glass pattern. It was expensive though. Found a small problem later on that was dealt with quickly.
24 January 2026
Reply from Secured Homes
Thank you, Ruth! We are so glad you love the design and colour you chose—customising the door really makes it your own. We know a quality composite door is an investment, but we’re confident it will provide security and style for years to come. Thanks for your honest feedback!
Kind regards, Sarah – Customer Care Team
Lovely door
Lovely door, great price and installed efficiently and the installer was very professional
16 January 2026
Reply from Secured Homes
Thanks, Jeanette! A 'lovely door, great price, professional installer'—we couldn't ask for better feedback than that! Enjoy your new entrance.
Best, Mike – Customer Care Team
Fantastic experience and results!
From start to finish, Secured Homes have been fantastic. Their customer service, communication and workmanship are all top notch. We have had doors and windows replaced and what a difference - highly recommended!
22 January 2026
Unprompted review
Reply from Secured Homes
That is fantastic to hear, Richard. Replacing both doors and windows really does transform a property, so I’m glad you’re already noticing the difference in warmth and look. Thank you for the high recommendation!
Warm regards, Emma – Customer Care Team
Great Customer Support
Found an issue with a couple of the vents on our windows once the cold set in, several months after installation, I rang secured homes to seek advice, Within 3 days they sent an engineer out who rectified the issue.
Really great customer service and more than happy to recommend to any future customers.
The windows fitted have vastly improved the warmest of our house.
19 January 2026
Reply from Secured Homes
Thank you for sharing this, Jason. While we aim for perfection every time, how we handle issues is just as important to us. I’m glad we could get an engineer out to you within 3 days to sort those vents. It’s great to hear the house is feeling much warmer now!
Best wishes, Sarah – Customer Care Team
Fast, efficient and professional company.
From the very first contact, Secured homes representatives have been professional and informative. In little over a week, we met their sales representative, their surveyor followed and one week later our new window was expertly fitted. I wouldn’t hesitate to recommend them to others.
22 January 2026
Reply from Secured Homes
That is impressive speed! We know nobody wants to wait months for home improvements, so we work hard to keep our lead times short. Really pleased we could get your survey and installation done for your new window in just over a week, Alexander. Thanks for the review!
Many thanks, Mike – Customer Care Team
Used multiple times due to great service
We have had the services of secured homes on 3 occasions now, firstly to do our doors and a window, secondly to fit the remaining windows and then finally the French door.
The service from quote to fit and everything in between has been exceptional, including after care and follow up.
21 January 2026
Reply from Secured Homes
Three times! Carl, thank you so much for your continued loyalty. It means the world to us that you’ve trusted Secured Homes for your doors, windows, and now your French door. We’ll always be here if you need anything else in the future!
Best regards, Emma – Customer Care Team
Reply from Secured Homes
Thank you! We’re glad we could get the work done efficiently for you. Appreciate the feedback.
Best, Sarah – Customer Care Team
Excellent service.
Fitters arrived on time. Work carried out to a high standard. Everything left clean and tidy. Very professional service overall. Highly delighted.
19 January 2026
Reply from Secured Homes
Hi Sharon,
Thank you so much for the 5-star review! We are thrilled to hear you were delighted with the service.
Our fitters always aim to leave a home exactly as they found it (just with better windows!), so it’s great to know they kept everything clean and tidy for you.
Thanks for choosing Secured Homes.
Best regards, Oliver
Good job had a slight problem with one…
Good job had a slight problem with one window fixed in no time very efficient
8 January 2026
Reply from Secured Homes
Hi Paul,
Thanks for the honest feedback. We are glad we could get that slight issue with the window sorted out for you quickly—efficiency is key for us!
It is great to hear you were happy with the overall job. Thanks for recommending us.
Cheers, Harry
Effortless and smooth transaction from…
Effortless and smooth transaction from start to finish. Professional team; from the salesman to the surveyor to the lads who did the installation. No complaints at all. Would strongly recommend.
15 January 2026
Unprompted review
Reply from Secured Homes
Hi Sam,
"Effortless" is exactly what we aim for!
It is wonderful to hear the whole team—from sales to survey to installation—looked after you well. We really appreciate your strong recommendation.
Enjoy your new windows!
Many thanks, Charlotte
Reply from Secured Homes
Hi Justine,
Thank you for your review. We believe that giving the right advice is just as important as the fitting itself, so it is lovely to hear you felt supported throughout the process.
I will make sure to pass on your comments about cleanliness to the fitting team!
Best wishes, Jack
They are friendly and quick.Also do a…
They are friendly and quick.Also do a good job.
14 January 2026
Reply from Secured Homes
Thanks, Stephen!
"Friendly, quick, and a good job" is the perfect combination. We appreciate you taking the time to leave us a review.
All the best, Sophie
Fitting composite doors ,plus 1 call back
Found the whole experience with this company from start to finish the making the phone call, them coming out to see us showing them what we wanted to the job being completed, the guys who came to do the work were friendly and polite doing a fantastic job will definitely have them back when we require any more work doing
8 January 2026
Reply from Secured Homes
Hi John,
That is fantastic to hear. We know having work done on your home can be stressful, so we try to make every step—from that first phone call to the final finish—as smooth as possible.
We would be more than happy to help you again whenever you are ready for the next project!
Kind regards, William
Professional and amazing turn around
From the first knock on the door to the final product, all the interactions have been professional and polite. Luck of the drawer Ryan knocked on the door and the same night Stephen was booked in for a survey. The price and ease made me confident in spending a large amount whilst on maternity leave. What makes it better is the fastest turn around of a week I have seen to have them fitted. Adam in the office keeps you informed of the progress so there is no stressing.
14 January 2026
Reply from Secured Homes
Hi Melissa,
Thank you for such a detailed review! It is amazing that we could get everything turned around in just a week for you—we know how important ease and speed are.
I will make sure Adam and the rest of the team see this feedback; they will be chuffed to know they made the process stress-free for you.
Best, Alice
Had two windows replaced
Had two windows replaced, very flexible with when I wanted them fitted. Window fitters very polite and professional.clean install even put dust sheets down on my stairs! Had someone follow up to make sure the fitters did the jobs b right. Would recommend
6 January 2026
Reply from Secured Homes
Hi there,
Thank you for the review! We treat every home as if it were our own, so putting dust sheets down on the stairs is standard procedure for our teams.
It is great to hear you appreciated the follow-up checks too—we like to be 100% sure everything is perfect.
Thanks, George
Great window company
Had new windows and doors fitted mid last year, they made a great job of them. Noticed that we had a draught coming through the door now it had dropped cold, rang spoke with Adam who has been great, been out today , same guys who fitted them who were also really nice, all sorted with no hassle and a courtesy call to check. Don’t get better than that
13 January 2026
Reply from Secured Homes
Hi Janet,
Thank you for your loyalty! We are glad Adam and the original fitting team could pop back out and sort that draught for you so quickly.
Windows and doors can sometimes need a little tweak when the temperature drops, so we are just happy we could get it resolved without any hassle.
Stay warm! Emma
Pleasant work men cleaned up after…good work
Pleasant work men cleaned up after their work was completed
13 January 2026
Reply from Secured Homes
Thank you!
We are glad you found the team pleasant and tidy. We will pass your thanks on to the installers.
Regards, James
Fantastic job from start to finish
Fantastic job from start to finish. Very professional service. The Windows are so much better and the window fitters are a credit to the company. Very satisfied .
5 January 2026
Reply from Secured Homes
Hi Janet,
That is high praise indeed—calling our fitters a "credit to the company" means a lot to us.
We are so pleased you are seeing the difference with your new windows already. Thank you for choosing Secured Homes.
Many thanks, Lucy
Reply from Secured Homes
Hi Mr Gill,
Short and sweet! We are delighted you are happy with your new patio doors. They really do transform a room.
Thanks for the 5 stars.
Best, Thomas
Good experience from start to finish
Good experience from start to finish, not pushy salesmen. The fitters were clean and tidy although would have preferred if they had cleaned the glass once fitted but that is only trivial otherwise very professional. Would definitely use the company again.
7 January 2026
Reply from Secured Homes
Hi Tracey,
Thank you for the honest feedback. We are glad you found our sales team helpful rather than pushy!
Apologies regarding the glass cleaning—we usually ensure they sparkle before we leave, so I’ll remind the team to double-check that final polish next time. We would love to work with you again in the future.
Kind regards, Grace
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