The rep was informative but not pushy, our old windows were beginning to fail once the surveyor had been it was just a case of waiting The fitters came complete with new windows, and French doors t... See more
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All very helpful staff, right from sales men ,fitters, office staff, measuring up team all in all a great team. We got our whole house done , 11 windows & 2 composite doors & very pleased with the wh... See more
Company replied
Outstanding. The two guys worked ever so hard. Arrived early and got started. They were very polite and cleaned up as they went along. Along the way office staff were very polite keeping us info... See more
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Salesman was so knowledgeable and no hard sell. Lovely man. Surveyor, again, friendly, efficient. Phone team helpful. Workmen on time, polite, very efficient, exceptionally clean. They took great care... See more
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Company details
- #74 of 244 best companies in Home improvement shop
Written by the company
Keeping your home safe. Specialising in windows and doors.
Contact info
5 Nelson street, Bd1 5ax, Bradford, United Kingdom
- 01134029012
- sales@securedhomes.co.uk
- www.securedhomes.co.uk
4.8
Excellent
523 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 month
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Everyone was courteous and friendly
Everyone was courteous and friendly. 4 windows in total fitted on a like for like basis. The lads did a fair job in not so fair weather. Cleaning up sadly not so great as silicone found on some furnishings.
18 November 2025
Reply from Secured Homes
Hi Amanda,
Thank you for your review. We are glad to hear that the team was courteous and friendly while fitting your windows. However, I am sorry that the cleanup wasn't up to our usual high standards regarding the silicone. We will address this with the team to ensure it doesn't happen again.
Thanks for using SecuredHomes.co.uk
Sandra Medland
SecuredHomes.co.uk Customer Care Manager
Thank you very much for installing the windows
Thank you very much for installing the windows. Nial and Ethan did an absolutely outstanding job. They were professional, efficient, and very friendly throughout the whole process. Their attention to detail and the quality of their work were truly impressive. I am extremely satisfied and can recommend them 100%.
18 November 2025
Reply from Secured Homes
Hi Aneta,
Thank you so much for the glowing review! We are thrilled to hear that Niall and Ethan did an outstanding job installing your windows. We will make sure to pass on your kind words to them about their professionalism and attention to detail.
Thanks for using SecuredHomes.co.uk
Sandra Medland
SecuredHomes.co.uk Customer Care Manager
Doors are well made and look quality
Doors are well made and look quality
One downside was the colour of the door I chose from the brochure turned out to be no longer available. I had to choose an alternative some days later.
It should have been known by the agent before my order was confirmed. Even so the alternative choice door colour turned out to be very good. The men who fitted the door were top class
Correspondence with company was good
12 November 2025
Reply from Secured Homes
Hello Joyce,
Thank you very much for taking the time to share your feedback with us.
We are delighted to hear that you find your new doors to be well made and that they look quality. It’s also wonderful that you had a top-class experience with our fitters and that you were happy with the correspondence from our company.
We sincerely apologise for the initial inconvenience regarding the colour choice. You are absolutely right—we should have had the updated stock information immediately available to your agent to prevent that delay in your order. We are reviewing our internal processes and brochure updates to ensure this doesn't happen again, as we strive to provide a seamless and efficient experience from the very start.
We are very pleased that your alternative colour choice turned out to be "very good" and that you are happy with the final result.
Thank you again for your valuable comments and for choosing Secured Homes.
Kind regards,
The Secured Homes Team
Good work secure homes
I have a lot of work done with secure homes and found them and there products brilliant cannot fault the guys that do the work always clean up after them I wouldn't hesitate to have them again
10 November 2025
Reply from Secured Homes
Hello Sandra,
What a fantastic review to read! Thank you so much for your kind words and for continuing to choose Secured Homes for your projects.
We are incredibly proud to hear that you find both our service and our products brilliant. We put a lot of focus on quality, and it's rewarding to know you are happy with the results of the lot of work you’ve had done with us.
We'll be sure to pass your compliments on to the installation teams. They work hard to ensure every customer is delighted, and hearing that they always clean up after them is excellent feedback.
Thank you again for your loyalty and trust. We truly appreciate your strong recommendation and look forward to assisting you again in the future!
Kind regards,
The Secured Homes Team
Happy customer
The fitting was seamless, team worked well and did a great job, all mess tidied away. Very pleased with the end result.
11 November 2025
Reply from Secured Homes
Hello Jimmy,
Thank you so much for your excellent review!
We are delighted to hear that you are a Happy customer and that you were very pleased with the end result.
It’s wonderful to know that the fitting was seamless, the team worked well, and that they ensured all mess was completely tidied away. We aim for minimum disruption and maximum quality with every installation, so your feedback confirms we hit the mark!
Thank you for choosing Secured Homes.
Kind regards,
The Secured Homes Team
The people who came to our house were…
The people who came to our house were very professional and courteous and friendly and the staff were lovely and very friendly and worked very hard and did the workIn no time at all would recommend your company to any one who is thinking in having this kind of work done they put the window in very quickly and the prize was reasonable Thank you so much Mr Mrs Horrobin
11 November 2025
Reply from Secured Homes
Hello Mr and Mrs Horrobin,
Thank you very much for taking the time to share your feedback!
We are absolutely delighted to hear that you had such a positive experience with our team. It is wonderful to know that the people who visited your home were professional, courteous, and friendly, and that our staff were lovely and worked very hard.
We pride ourselves on our efficient service, so we are pleased that the window installation was completed very quickly. We also aim to offer excellent value, so your comment about the reasonable price is appreciated.
Thank you for your very strong recommendation—it means a lot to us. We hope you enjoy your new window for many years to come!
Kind regards,
The Secured Homes Team
Great team of fitters
Great team of fitters. They covered everywhere they walked and did a lovely job of cleaning up inside and out when finished.
10 November 2025
Reply from Secured Homes
Hello Colin,
Thank you so much for your feedback!
We are very happy to hear you had a great experience with our team of fitters. They take tremendous pride in their work, and we are delighted that they were thoughtful enough to cover everywhere they walked and did a lovely job of cleaning up inside and out once the installation was complete.
That commitment to cleanliness and professionalism is a key part of our service.
Thank you for choosing Secured Homes!
Kind regards,
The Secured Homes Team
Everything sent very well
The fitter arrived on time, took two hours, made no mess and I ended up with a very handsome new door. I'm very pleased.
11 November 2025
Reply from Secured Homes
Hello Sandra,
Thank you for your excellent review!
We are delighted to hear that everything went very well with the installation of your new door. It's fantastic that our fitter arrived on time, completed the work efficiently in just two hours, and made no mess.
Most importantly, we're thrilled that you are very pleased and have ended up with a very handsome new door!
Thank you for choosing Secured Homes.
Kind regards,
The Secured Homes Team
Salesman not pushy good price fitting…
Salesman not pushy good price fitting team very pleasant all round very happy
7 November 2025
Reply from Secured Homes
Hi David, thank you!
It's great that the combination of a non-pushy salesman and a really pleasant fitting team made your experience so positive.
We'll be sure to pass your kind remarks on to the fitting team! We're happy you're happy with the result!
Kind regards,
Sally Jenkins,
Customer Care Manager
Very efficient and cleaned up debris
Very efficient and cleaned up debris. 10 windows in 6 hours.
5 November 2025
Reply from Secured Homes
Thanks, Phil!
Wow, getting 10 windows fitted in just six hours while still being clean and efficient is a massive effort. That's seriously impressive work from our installers!
We'll be sure to pass your kind remarks on to the team! We know how crucial it is to get your home secured and minimise disruption quickly.
All the best,
Sally Jenkins,
Customer Care Manager
Great experience from start to finish,
Great experience from start to finish,
The windows look great
Very happy with them
The fitters were very professional and cleaning up as they go and they took my old windows and all the rubbish away
Can’t fault em
6 November 2025
Reply from Secured Homes
That's wonderful feedback, Marc!
We're absolutely delighted your experience was great from start to finish. We love hearing that your new windows look great—it's fantastic when the final product transforms a home!
Our fitters take huge pride in their professionalism and making sure they leave the site spotlessly clean. We'll be sure to pass your kind remarks on to the fitters!
Thanks for the high recommendation :)
Sally Jenkins,
Customer Care Manager
Very Happy
I couldnt recommend Secured Homes enought. I was happy with the price. Great communication and really helpful in helping me to choose the style of windows i wanted. The guys came on time fitted all my windows and cleaned up after themselves. I had a slight problem with one of my windows and the came to fix it with no trouble. Amazing company
6 November 2025
Reply from Secured Homes
Hello Stacey, what an amazing review!
We're genuinely thrilled to hear you're so happy you "couldn't recommend Secured Homes enough."
We're so pleased the whole process worked well, from the initial consultation where we helped you choose the perfect window style to the great price and clear communication.
It's brilliant to hear the guys were on time, efficient, and made sure they cleaned up after themselves! We'll be sure to pass your kind remarks on to the fitting team!
Most importantly, we're so glad we could quickly resolve that slight problem with one of your windows with absolutely no fuss. Great service doesn't stop after the installation is complete, and your feedback proves that our aftercare is just as important as the fitting itself.
Thank you for calling us an "Amazing company!"
Kind regards,
Sally Jenkins,
Customer Care Manager
…’ I can see clearly now’….
Salesman Steve was our introduction to ‘Secured Homes’ and he’s a credit to the company. Friendly, informative but most of all not the least bit pushy. He listened to our brief and delivered an outcome that confirmed we wanted to go ahead with our order.
Within 3 weeks our windows were installed by a team of efficient professionals, (ones that actually clear up after themselves) and what a difference. Already we’re benefiting from the reduction of outside noise!
We’re really impressed with the workmanship, installation and completion of our windows and would recommend ‘Secured Homes’ for any home improvements.
5 November 2025
Unprompted review
Reply from Secured Homes
Hi Helen, thank you for this truly wonderful review and that brilliant title—'I can see clearly now'!
We're absolutely delighted to hear that Steve was such a great introduction to Secured Homes.
It's so important to us that our team is friendly and informative, but definitely not pushy, so we’ll be sure to pass on your high praise to him!
Getting your new windows installed within three weeks is fantastic, and we are so proud that the efficient professionals handled the job perfectly, including that crucial clear up afterward. We'll be sure to pass your kind remarks on to the fitting team!
Hearing that you're already enjoying the reduction of outside noise shows the immediate comfort benefit of quality double glazing—that's a huge win for your home!
Thank you so much for the recommendation.
Kind regards,
Sally Jenkins,
Customer Care Manager
What a team
We had 10 windows and a door fitted from the sales rep Steve Wood to the installation team they have been outstanding friendly, polite and professional from start to finish would definitely recommend
5 November 2025
Reply from Secured Homes
Hi Tom, thank you so much for this amazing review!
We're absolutely thrilled to hear that the entire process—from Steve Wood right through to the team fitting your 10 windows and a door—was outstanding. We'll make sure Steve knows he's a credit to the company!
It makes us so proud to hear the installation team was friendly, polite, and professional throughout the whole process. That kind of feedback about the people who work in your home is invaluable!
We'll be sure to pass your high praise on to Steve and the fitting team.
We hope you love the finished look and the comfort and security that your new windows and door bring to your home.
Kind regards,
Sally Jenkins,
Customer Care Manager
Windows
Lawson and Jake turned up on time and from the moment they stepped into our house they were very polite, pleasant and efficient. Cleaning up after themselves and ensuring we were happy with their work.
5 November 2025
Reply from Secured Homes
That's absolutely wonderful feedback!
We're so pleased to hear that Lawson and Jake delivered such a polite, pleasant, and efficient service. It makes a huge difference when the team is punctual and respectful of your home, especially ensuring they clean up after themselves!
That's exactly the standard we aim for during every window installation. We'll be sure to pass your high praise directly on to Lawson and Jake!
Thank you for choosing Secured Homes.
Kind regards,
Sally Jenkins,
Customer Care Manager
New windows & Door's
I've had new windows and door's fitted by Secured Homes and I'm very happy with them. They let me pay in 2 instalment's, I paid half and they fitted the windows and then when I'd saved up the other half then they fitted the door's.
The quality of the door's and windows is brilliant and I highly recommend them. They are quieter and warmer than my old windows and door's. I've just had the door's fitted today and I have to say that the fitter is very skilled and took his time and did a very good job.
I had 5 windows and 2 door's fitted and I'm very happy with the whole procedure.
And the cost of everything was very good too. They gave the cheapest quote out 4 companies.
4 November 2025
Reply from Secured Homes
Hello Jonny, thank you so much for taking the time to write such a comprehensive and brilliant review!
We're absolutely delighted you're so happy with your new 5 windows and 2 doors.
It’s fantastic to hear that our flexible approach to payment, allowing you to pay in two installments, worked perfectly for you—we always try to accommodate our customers' needs wherever possible!
We are particularly pleased that you noticed the immediate benefits: your home is quieter and warmer now, which is a massive win, especially as the weather gets colder!
Your compliment about the fitter being very skilled and taking their time is highly valued. We’ll be sure to pass your high praise directly on to the fitting team!
And, of course, being the cheapest quote out of four while still delivering brilliant quality is exactly what we strives for.
We appreciate your high recommendation!
Kind regards,
Sally Jenkins,
Customer Care Manager
Excellent product
The Windows and doors are of a high quality. The installation was excellent, the guys were excellent and made sure we happy with everything.
31 October 2025
Reply from Secured Homes
Hello Michael, thank you so much for the fantastic feedback!
We're absolutely delighted to hear that you found both the windows and doors to be of high quality—that's what we aim for!
Knowing that the installation team were excellent and specifically made sure you were happy with everything before they left is brilliant news. We’ll be sure to pass your high praise directly on to the guys.
Enjoy the benefits of your excellent new products!
Kind regards,
Sally Jenkins,
Customer Care Manager
From start to finish great…
From start to finish great communication and service. Would recommend to anyone.
23 October 2025
Unprompted review
Reply from Secured Homes
Hello Mrs. Tyrell, thank you so much for this wonderful feedback!
Hearing that our communication and service were great from start to finish is exactly what we strive for. We know that clear communication is so important when you're having significant work done on your home, and we're thrilled we made the whole process stress-free for you.
We truly appreciate you recommending us to anyone!
Kind regards,
Sally Jenkins,
Customer Care Manager
Excellent friendly service. Professional job
The two lads doing the installation were polite and friendly. They worked incredibly hard and left the house tidy after the job. The windows and front door look great. Hoping a saving in energy bills will offset some of the cost.
28 October 2025
Unprompted review
Reply from Secured Homes
Hello Mrs. Tyrell, thank you so much for this wonderful feedback!
Hearing that our communication and service were great from start to finish is exactly what we strive for. We know that clear communication is so important when you're having significant work done on your home, and we're thrilled we made the whole process stress-free for you.
We truly appreciate you recommending us to anyone!
Kind regards,
Sally Jenkins,
Customer Care Manager
Great quality installation very neat and tidy!
Very polite and on time with everything from the very start to fitting doors and windows,
we did have a hiccup with some of the windows and a door but was reassured it would be resolved in quick time and it was without any hesitation, they always answer phone when we called and no speaking to robots which is a bonus. All windows and doors look brilliant, no mess what so ever can't even tell they had to take old windows and doors out with how clean it's been left!
23 October 2025
Unprompted review
Reply from Secured Homes
Hello Matt, what an absolutely fantastic review—thank you so much!
We are thrilled to hear you're so happy with the great quality installation and how brilliant the new doors and windows look. It’s particularly rewarding to hear you praise the team for being very neat and tidy; leaving your property spotless is a priority for us, and we know it makes a huge difference!
More importantly, we're really pleased we could resolve that small hiccup quickly and without any hesitation.
Knowing that our commitment to answering the phone (and not making you speak to a robot!) gave you that great reassurance means a lot. We'll be sure to pass your high praise directly on to the fitting team and the customer support staff!
Enjoy your brilliant, secure, and energy-efficient home!
Kind regards,
Sally Jenkins,
Customer Care Manager
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