As an NSI Gold company we have been using Security Warehouse as our main supplier for CCTV, Intruder and Fire equipment since they started in 2005. We have found them to have very keen prices, and alw... See more
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ABSOLUTELY SHOCKING! Trustpilot needs to start creating a no star section for companies like this, because giving them one star is misleading. I give myself no stars for even ordering from this... See more
From initial contact through to delivery the process was seamless and about as smooth as it gets. Prices are on point and stock is always on the shelf meaning less downtime = more £ in the bank.... See more
I ordered online four relays and made a mistake about the type. I wanted to return them and pay any difference and additional carriage but they seem blighted by the modern method of not wanting t... See more
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Company details
Information provided by various external sources
SecurityWarehouse : Welcome to securitywarehouse.co.uk; online security products. - CCTV Access Control Intruder Fire Emergency Lighting Public Address Security Lighting Safes E.A.S. Bargain Bucket Fire Extinguishers security wholesaler, trade supplies, security, cctv, intruder, access control, buy cameras, scantronic, eurosec, texecom, veritas, ip cameras, axis, security cameras, buy security cameras, professional security, professional, intruder alarm supplies, alarm suppliers, cctv supplies, cctv suppliers, fire alarms, pir, accenta, ade, gardtec, gjd, geovision, menvier, homelink, vista, pyronix, wireless
Contact info
Howley Grange Road, B62 0HW, West Midlads, United Kingdom
- 08447406581
- info@securitywarehouse.co.uk
- www.securitywarehouse.co.uk
2.9
Average
173 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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People also looked at
A great company....
I'm delighted to say, whenever I need security equipment and items
Security Warehouse is my first and only port of call, great service..
28 February 2018
Unprompted review
Very good
Good prices, never had any issues and have done 15+ orders for a fair quantity of parts.
Their sites a bit dated but who cares they have a good range at good prices.
28 February 2018
Unprompted review
Was sceptical after reading the reviews …
Was sceptical after reading the reviews here and that was after I had ordered.
However ordered on Thursday and the order arrived the following Tuesday. Yes 3 of the items were out of stock but they emailed me in time meaning I had enough time to order from elsewhere. Happy to recommend. To top it off the refund was done quickly.
23 January 2018
Unprompted review
Do not trust advertised price..
Do not trust advertised price..
This company advertised one price, took payment then said that the price had escalated and they had run out of stock so they cancelled the order. They did apologise, but I am left late on the order. They did refund me (they had no choice!). Note part 13 of their T&C.
I've had other products from the company which made false claims of specifications or capabilities so do your homework first before ordering and don't assume you will get the item for the advertised price.
29 November 2017
Unprompted review
Reply from Security Warehouse
Dear Curt,
As advised in your communication with us the day you placed your order, we did show that we had the item ordered in stock, and it was only when picking your order it was discovered that the stock level was incorrect. In trying to fulfill your order and placing a new purchase order, we were advised of the large price increase, and while it was our computer error, due to this large increase we could not offer at the advertised price on this occasion.
However you have also commented here regarding previous orders from us "Making False Claims", sadly I can only find you have placed this one order with us, so please advise order numbers, or different account details, so I may look into this. Please provide these personal details through your previous communication channel.
Kind Regards
Customer Relations
Very slow service
Very slow service - took forever for the order to arrive. The customer service representative may as well be a bot with a pre-programmed response - just keeps repeating the line from the website that orders are normally dispatched within 5 days.
I normally order from Alert Electrical and would highly recommend them instead.
11 September 2017
Unprompted review
Reply from Security Warehouse
Dear Rodney,
I am sorry to hear you have found our service to be slow. I have tried to look into your order to find out if there was any reason for the order to take such a long time to get to you. However sadly have been unable to locate your order.
If you are able to provide further information, I will be able to look into this and advise.
I can assure you our chat, tickets and emails are all responded to by humans.
Was there a reason you had chosen to use us on this occasion and not use the company you have recommended?
Please send details to info@securitywarehouse.co.uk
Kind Regards
Customer Relations
Never again from this seler beware.
I purchased a faulty Texecom elite panel in Feb 2014 from this seller and could never make contact with them over a 3 week period to resolve this issue. I ended up buying another panel at full cost . No answer from tel or email and their supposed forum was closed.
Texecom eventually recompensed me after showing them the receipts and paperwork.
18 March 2017
Unprompted review
Reply from Security Warehouse
We are very sorry to see that you have had a bad experience with your purchase. Could we have some more details from you to look into this further. Your order number or the date you made your purchase. Was it in 2014?.
Our phones are open every day 9 till 5, an answerphone facility out of hours, on 0844 740 6581, and we have an on line chat service, many ways to get in touch.
Our forum is open 24/7 and we use a ticket system for contact which is generated from our web site, so we are surprised you were unable to contact us, we always respond.
Please advise more details, so we can look into your purchase, and respond to you.
Great prices, slow (but as stated) shipping
I recently purchased an alarm panel and all sorts of extra pieces from this company.
They were absolutely the cheapest company I could find.
Their technical support was also very helpful with a number of pre-purchase enquiries.
The order was spot on; everything that I ordered arrived undamaged and has all worked perfectly so far.
The downside is they are a bit slow, though they do state this on their website - dispatch takes up to 5 working days, and my order did take 5 days to be dispatched (placed on a Sunday, dispatched late on Friday, arrived on Monday).
The slowness is rather frustrating in this day and age, but may well be the reason they are able to keep their prices low. They say they have multiple warehouses that stock has to be combined from before the order is sent out - from what I can tell, this actually means they don't hold much stock actually in their own warehouses (their most recent published company accounts put their stock at 77,000 pounds, which is a very low figure give the large range of products they sell). Presumably most items are ordered in on demand and then shipped out, hence explaining why it can take 5 days.
I'll definitely buy from them again.
25 November 2016
Unprompted review
Good service
Having read the reviews I was a bit wary in placing an order, but my experience has been good. I am assuming that as they don't email you afterwards asking for reviews, the only ones who can be bothered to do it are the ones who have had trouble.
I ordered a Visonic Powermaster 33 kit & some extra detectors. All arrived on the third day after ordering as promised. I had one query on the installation of one of the items and used the ticketing system to ask a question. I received reply within 12 hours giving me the information I needed.
Overall I can't fault the service I received.
22 November 2016
Unprompted review
Not worth the time
Ordered a wireless panel and associated kit on the 6th September on the basis that all orders are despatched within 5 workings says (website states this as well as most are despatched before this). A week later and still no update to my order online. I call them on the 14th to be told an item is out of stock but is expected that day. I asked for a call if it did not arrive but received no call nor an email to say it was despatched. I did get an email the next day and told it will be delivered the day after.
This happened and the items arrived well packaged BUT..
The panel that arrived was an incorrect kit plus it had been previously opened and sealed again. Not even the same panel albeit a similar code. Their website sells three kits for this panel range, I received the cheapest which comes with a different panel so I was unable to carry out the installation that I'd been waiting to do. I just called them to let them know and ask how this can be resolved and at first was told that the manufacturers have sent the wrong item. I told them that it was a packaged kit with contents labelled on the side, all of which did not correlate to my delivery note. I was then told that it would have to go to another team with no timescales whatsoever! I said this is not a return, the wrong item was despatched! Asked when the correct item would be sent, was told it would have to be processed and swapped again with no timescales. I asked for a call when someone will know what happens next and also told that they don't know when this would be.
This is not customer service of any sort. I will never use these again.
19 September 2016
Unprompted review
Reply from Security Warehouse
Dear James,
I am sorry you have experienced a less than satisfactory experience on your first order with us.
We do generally get orders out within 5 working days, however there are sometimes measures beyond our control that delay this time frame. When this is the case it is our practice to advise customers of any delay, and I do believe that within the 5 working days you spoke to a member of sales as stated who advised of the delay, which meant your order was delayed by a day.
Having looked into the issue of the incorrect part this was indeed received by ourselves incorrectly, and would appear your particular kit was not scanned during packing for the error to be detected, I can only apologise for this error, and have looked into further training with the member of staff concerned.
As the particular kit is not a stocked item, Sales would not be able to advise when the swap would take place, so I am sorry within your initial call we were not able to advise a time for this. I can confirm since your phone conversation, as advised by sales, Beki has been in touch and confirmed details regarding the kit, when the swap would take place with our Returns team, as Returns are the department that would deal with the collection of the incorrect item for you.
I can also confirm this has all be arranged for tomorrow as discussed.
Kind Regards
Customer Relations
Avoid
I recently purchased a complete burglar alarm kit from this company.
If you expect any sort of professional service please beware. No confirmation or acknowledgement email was ever send. No delivery updates. No phone for contact.
Sent request for a part exchange and after three emails over the last seven days, not even a reply. Do not be tempted by their pricing.
You will regret it
12 July 2016
Unprompted review
Reply from Security Warehouse
Dear Petar,
This is indeed your third ticket raised with us.
The first you raised 6/7/16 ticket number **2667 where we had asked for your order number, and were awaiting your response. The second ticket raised 11/7/16 ticket number **0887 where you had given your order number, we have issued an RMA number so that you are able to return the unwanted items for a credit.
I would suggest you may need to check your spam filter, as the contact you have made with us, on all three occasions have been responded to.
However I also note you have made a review on the Trust pilot site commenting on our lack of communication, so I will also respond back to you here in case your spam filter stops you receiving this communication from us also.
Kind Regards
Customer Relations
Great Service
Having read some of the reviews I was a little unsure about Security Warehouse, but as their prices seemed so good, I placed my order. I have to say they offered good communication with what state my order was in, and stuck to their 1-5 day delivery. Their courier gave me a 1 hour timed delivery, which meant I didn't have to stay in all day.
I was quite impressed with them, so thought I should say.
1 February 2015
Unprompted review
good experience
i place an order on 03dec2014. the support given by ticket system is very awful, with late replies. i spent a lot of time trying to contact the sales service but i get answer after days.
i have paid the whole sum for the order, then, surprisingly, i noticed some products disappeared from the list order, even if i paid the whole amount (included "missing" articles).
i opened tickets but get no satisfactory reply yet, they said me missing articles never been in order, even if i paid for them, and they can't amend the order and i have to put new(??) order..and the sum i paid???
Hope they solve this SOON, and not after days for late reply, because i need goods within a few days.
Since now i do not recommend this site.
EDIT:
finally all fine..i got the items ordered.
11 December 2014
Unprompted review
Reply from Security Warehouse
Dear Stefano,
Thank you for your comments.
I have looked into your tickets and can see that these were responded to either same day, or when posting on a Friday afternoon, the following Monday when the Sales staff were back in.
The first order you placed has been passed to our Web Technical team to investigate why a product vanished after check out had completed, as soon as a satisfactory response can be given for this I will advise.
We are now processing your second order, and it is currently with despatch.
Kind Regards
Customer Relations
Excellent and friendly staff.
The staff were extremely helpful, order was dispatched and delivered on time. Excellent service.
11 December 2014
Unprompted review
Attrocious Service
I have been trying to contact these people for almost a week now about a faulty item. No answer from the telephone which is premium rate.
The ticket system is simply ignored and after 4 days no reply to two requests.
Foolishly I re-orderd the item hoping to sort the warranty issue without pressure of replacement (paying twice of course )because I need urgent action. For three days now my order for an in stock item just sits there listed as Processing. Is this company still trading? -I do not know.
A nightmare of an experience. How on earth can a business be run in this way -Only by isolating themselves from the customer I suppose.
-----------------------------------
Today I sent my third email requesting support - I have never ever received a support reply from company . As reported earlier have tied telephone the so called ticket system and this email address . I do not ever expect a reply however I will resend email every few days or so and report back here regularly.
3 December 2014
Unprompted review
Reply from Security Warehouse
Dear Tex24,
I am sorry that you have been unable to contact our Sales staff. When calling, you would be placed into a queue, however if there are no staff available in a timely manner you should be able to leave a voicemail, so that a member of staff can get back to you?
Can you please contact us, advising your order number/ticket number so that we are able to look into this for you. I have tried to locate your tickets, but do not have any unanswered/outstanding. Please contact us using our Sales email: info@securitywarehouse.co.uk
Kind Regards
Customer Relations
Response to new comment 2nd January 2015
Dear Tex24,
We did respond to your email, and the tickets you had raised, please see our email response below:
Thank you for coming back to us.
As stated on the Trustpilot site, we had tried to look into unanswered tickets as you had stated you had not received a response. However with your name and email address we have been able to look into the tickets for you.
We can advise these were answered, please see your tickets and our responses below:
29/11/2014 10:30 am Faulty Texecom Premier Elite 24
I am repeating this ticket as I do not recall receiving a ticket number necessary to check progress of my question.
My question relates to my order number ***** date 07/02/2014.
The Texecom ELITE panel has become faulty. I am using Wintex software to anaylse the system.
The system did function OK for a short time which proves the wiring.
Two keyboards report a system fault and are both frozen in that state no longer responding to key presses. Powering down the system and loading defaults do not change anything - the fault remains.
The system was commissioned a few weeks back. Am I covered by a warranty for this please and what is the procedure for a replacement circuit board.
Panel Details CAA-0004
VER 2.09.01
DATE 14-05
SERIAL 00004
01/12/2014 3:02 pm
Support Staff
Dear *****,
I will pass this ticket over to our Returns Department, who will be able to help you.
Kind regards
Security Warehouse Support
01/12/2014 3:03 pm Ticket Assigned to Returns Team Support Staff
faulty product
02/12/2014 1:25 pm
Returns Team
Dear ******
You can speak to the product technical services on 01594 541978 who will be able to help or issue you with a technical service reference which you can then use to obtain a replacement.
Kind regards
Security Warehouse Returns Team
05/12/2014 11:55 am
Support Staff
Dear *****,
Have technical services been able to assist you?
Please re-open this ticket if you still require our assistance by responding to the advisory email, or login into the Ticket Support system.
Kind Regards
Security Warehouse Returns Team
New Ticket Raised
03/12/2014 12:22 pm Website Inquiry from SecurityWarehouse
------------------------------------------------------
You have not answered my tickets which are 5 days old about a failed product
purchased from you.
As I cannot afford to wait for your attention I re-ordered and paid again,
now the order just sits there gathering dust.
My order for a replacement (Shown in stock) just sits there being processed
since early Monday.
I cannot run a business with service like this and this urgent part which
you have taken payment for but somehow cannot dispatch is causing me serious
problems.
I suspect that you may have ceased trading in which case I need to know this
in order to request a refund from paypal and get my order moving from
elsewhere.
My new order number is *****
------------------------------------------------------
Office Use Only:
Host Address: OFFICE_IP_TO_HOST_ADDRESS
Date and Time: Wed Dec 3 2014 11:29:32 GMT
03/12/2014 12:26 pm Ticket Updated Support Staff
.
03/12/2014 12:27 pm
Support Staff
Dear *****,
We are sorry you have experience inconvenience.
Order ***** is currently being processed.
If you could advise the order number relating to the faulty part I will pass this to the Return Department who will be happy to help you.
Kind regards,
Security Warehouse Support
May I suggest you check your spam filter, as an advisory email would have been sent each time a ticket had a response? The email address used for raising these tickets was ukre**********
Please confirm you have received these, so that I may refer you back to our Returns department through our support system.
You have given a comment of "Attrocious Service" when it would appear we are not at fault, we have responded to all of your communications, however if you feel we have still not provided the service you expect please provide a contact telephone number where we will be able to assist further.
Kind Regards
Customer Relations
No reply after wrongfully dispatched goods returned, 3 months on no communication.
My Story
I have ordered a BPT Nova Audio 200 series device on 17th of June. However received a 300 series model, which I returned by following instructions provided as it is not reverse compatible. When I enquired on the situation on the 11th of August I received the following reply:
"15/08/2014 3:33 pm Support Staff
It is still with BPT, they do a rigous test of returned equipment, so this can take some time"
This was the last communication I received despite 3 more attempts of writing through their ticket support system.
In retrospect I would do more research on the company before ordering as I can see that other reviewers face similar issues.
I hope this review will save you time and stress by directing to other suppliers who offer customer service.
22 September 2014
Unprompted review
Reply from Security Warehouse
Dear Alex,
Firstly our apologies for the time in resolving this matter for you.
Having looked into this, it appears to be a communication error between ourselves and BPT returns departments.
Your ticket response was incorrect, as at the time we believed BPT were dealing with this internally, and you would automatically receive your correctly ordered part.
I do believe your correctly ordered item should have been received some months ago now, and has been resolved, but would like to offer a goodwill gesture to you. Please contact us, so that we may make amends.
Kind Regards
Customer Relations
Rude, awful service. Avoid at all costs
After receiving a faulty product, I jumped through all the necessary hoops in order to get a returns number. After this, it turns out that I couldn't get the item swapped, as it takes time to have the faulty item tested before a refund can be issued. I decided to buy another one and wait for the refund to be processed. Big mistake. Security Warehouse claimed that we had "broken" the item and refused to refund it. On top of this, they were also extremely rude and unhelpful.
They are not even an authorised reseller for the item in question, so needless to say, I won't be returning to them and the matter will have to go to small claims court for settlement.
13 June 2013
Unprompted review
Reply from Security Warehouse
Dear Susie,
I am sorry you feel that we at Security Warehouse have let you down on this particular order. We will endeavour to resolve this matter as quickly as possible.
We received the item yesterday 13/5/2013 with the correct RMA details attached. Our Tech support preliminary tested the unit and found that it was not fully operational. It was then sent to the manufacturers for verification of this fault.
Normally when we have a confirmed faulty part we send a replacement and swap the faulty unit. However I believe your colleague preferred to collect another unit from our trade counter on the same day so you could return the other unit at a later date?
However as we have received this part and deemed the part to be faulty we have processed your refund as of 16:20 today 14/6/13.
Im also very sorry you feel we have been unhelpful and rude to you as this is far from our intention. We always strive for excellent service.
Regards
Customer Relations
Great service, delivery and technical help
I've used SW twice in the last week, on both occasions the delivery of the products once ordered was excellent - fast despatch, 1 days notice of delivery with the option to change or divert to a neighbour and then on the day a 1 hour delivery slot was advised and on both occasions it was kept to.
I needed some advice about the compatibility of the replacement siren box I was thinking of getting, with my alarm system, SW (Beki) went back to the manufacturer to get the information needed and responded quickly. If only all web based commerce was as good as this!
You are probably thinking I work for SW and the review is not genuine, it is genuine - I'm not easily impressed but SW have done it.
12 April 2013
Unprompted review
Excellent quick service. Thanks
They did exactly as they said they would and the timing was spot on. I would use them again.
30 August 2012
Unprompted review
Great Customer Support via their ticket system
I recently purchased a Speech Dialler, which I needed to return to Security Warehouse.
I managed to contact them via their Ticket Support System, which was very quick and easy to use.
My returns queries were answered quickly.
I returned the item and once they had it back my return was refunded.
Very pleased with the service and would definately use them again and recommend them.
9 September 2011
Unprompted review
Good Support
I had a problem with my sounder and with the help of this sites support forum they help me to fix it. So I would recommend them, I don't think they are jokers!!!!!
21 June 2011
Unprompted review
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