I've been a satisfied premium user on Seeking Alpha for several years. Recently I discovered a problem with their online portfolio view and contacted them. I worked with Garima in customer service who... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
with over 5 decades of trading experience, I was aware of Seeking Alpha, but I didn't pay attention to their program. I gave it a try this year because I realized my trading results were lousy. SA h... See more
Company replied
I get a great amount of value in reading the independent analysts' reports on various companies. What's especially convenient is being able to convert these analyst reports into MP3 audio files at t... See more
Company replied
Everything about Seeking Alpha is fantastic. It provides such great information on stocks to help reduce the research time. The portfolios they run are easy to follow and successful. They out... See more
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Company details
Written by the company
Seeking Alpha is the world’s largest investing community. Powered by the wisdom and diversity of crowdsourcing, millions of investors connect to discover and share investing ideas, discuss breaking news, debate the merits of stocks, and make informed investment decisions. 17 million people use Seeking Alpha every month.
Contact info
52 Vanderbilt Ave, 10017, New York, United States
- contactus@seekingalpha.com
- www.seekingalpha.com
4.0
Great
796 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
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Lost my access to SA premium
Lost my access to SA premium. It took awhile but they found it. My fault entirely, but they solved it.
17 February 2026
Unprompted review
Reply from Seeking Alpha
Thank you so much for taking the time to leave us a review, Bruce!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
It’s expensive but useless *
It’s expensive but useless *. It automatically renewed the yearly subscription but refused to cancel and refund. It’s a scam.
8 March 2026
Unprompted review
Reply from Seeking Alpha
Thanks for sharing your feedback. We’re sorry to hear about this experience and understand how frustrating billing concerns can be. We’d like the opportunity to take a second look at this and review your account details more closely.
Please reach out to us at support@seekingalpha.com mentioning your review, and our team will be happy to take a second look at your case.
Very quick and comprehensive response
19 February 2026
Unprompted review
Reply from Seeking Alpha
Thank you so much for taking the time to leave us a review, Giulio!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Great, fast response
Tech Support provided a prompt responsive fix to my issue.
2 March 2026
Unprompted review
Reply from Seeking Alpha
Thank you so much for taking the time to leave us a review, Joe!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
He simply told me to log out and then…
He simply told me to log out and then log in again. I alway
s log in the same way, same username, same password. The issue has persisted for a long time. The proposed fix was no fix and didn’t address the problem. Maybe he misunderstood.
Now 30 minutes after sending my first evaluation, I see that your rep also cancelled my SA password. This is unacceptable!
3 March 2026
Unprompted review
Reply from Seeking Alpha
Thanks for sharing your feedback. We’re sorry to hear about this experience and understand how frustrating login issues can be. We’d like the opportunity to assist you in gaining access to your account
Please reach out to us at support@seekingalpha.com mentioning your review, and our team will be happy to help you further.
Customer service responded in a timely…
Customer service responded in a timely manner and corrected the problem with good communications.
12 February 2026
Unprompted review
Reply from Seeking Alpha
Thank you so much for taking the time to leave us a review, Robert!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Top notch organization with amazing…
Top notch organization with amazing information. I will certainly be subscribing with them in the future. When I had an issue with my account their customer service responded quickly and handled all issues within 24 hours.
4 March 2026
Unprompted review
Reply from Seeking Alpha
Thank you so much for taking the time to leave us a review, James!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Satoj Kumar Das was very helpful!
Satoj Kumar Das was very helpful and made an extra effort to keep me a satisfied customer.
4 March 2026
Unprompted review
Reply from Seeking Alpha
Thank you so much for taking the time to leave us a review, Rocky!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
quick response , solved the issue
2 March 2026
Unprompted review
Reply from Seeking Alpha
Thank you so much for taking the time to leave us a review, Chottie!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Quick refund based on facts
27 February 2026
Unprompted review
Reply from Seeking Alpha
Thank you so much for taking the time to leave us a review!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Reply from Seeking Alpha
Thank you so much for taking the time to leave us a review, Gayle!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Reply from Seeking Alpha
Thank you so much for taking the time to leave us a review, Oriol!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
beginner investor
I got a quick and clear instruction from Sakshi Singhania. She/he is also patient with me, with my many questions. I'm satisfied with her support.
10 February 2026
Unprompted review
Reply from Seeking Alpha
Thank you so much for taking the time to leave us a review, Anh!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Timely and organized response
Timely and organized response. The issue has been fixed.
28 February 2026
Unprompted review
Reply from Seeking Alpha
Thank you so much for taking the time to leave us a review, Denislav!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Seeking Alpha scams customers into very expensive locked in subscriptions
I ran across Seeking Alpha and found the content interesting so I signed up for a $4.95 per month subscription. In the fine print, it apparently said that would turn into a $318.14 per month subscription after a month. What's worse - the fine print also signed me up for a $530.94 per month Pro subscription! When this hit the credit card last month, I called and they refused to refund me. Terrible, but okay. I cancelled the subscription and thought that was that. I just received my CC statement and was billed $849 again this month. I took another look at my cancellation notice and they cancelled it a year from last month. I've called the CC company but thought I would share the shady tactics this company is becoming known for. Very sad that they have to stoop to these levels to make a buck. I don't have a stock portfolio that I manage so I am getting zero use from this - just a lot of frustration.
28 February 2026
Unprompted review
Reply from Seeking Alpha
Thanks for sharing your feedback, Jim. We’re sorry to hear about this experience and understand how frustrating billing concerns can be. We’d like the opportunity to take a second look at this and review your account details more closely.
Please reach out to us at support@seekingalpha.com mentioning your review, and our team will be happy to take a second look at your case.
Aman was incredibly diligent in…
Aman was incredibly knowledgeable and diligent in fielding my questions, explaining the premium functionality and following up on my questions. As a result, I will most likely subscribe to the premium tier after my trial expires!
Aman is a valuable memeber on this CX team!
22 February 2026
Unprompted review
Reply from Seeking Alpha
Thank you so much for taking the time to leave us a review, Josh!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Poor app experience
Seeking Alpha has a great product, but as I am an amateur investor I found that the premium free trial was far more than I needed or could make use of. I went into the app and selected to cancel, but they auto-charged me anyway. Horrible, dishonest experience. Will not renew again and will not recommend to friends. What’s worse is I spoke with customer service representatives and they refused to help. Absolutely despicable. I work in SaAS customer success and we would never treat our customers that way.
18 February 2026
Unprompted review
Reply from Seeking Alpha
Thanks for sharing your feedback, Maggie. We’re sorry to hear about this experience and understand how frustrating billing concerns can be. We’d like the opportunity to take a second look at this and review your account details more closely.
Please reach out to us at support@seekingalpha.com mentioning your review, and our team will be happy to take a second look at your case.
Fast and constructive,
25 February 2026
Unprompted review
Reply from Seeking Alpha
Thank you so much for taking the time to leave us a review!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Log-in and subscription access issues
Was having log-in difficulties and had lost access to my subscriptions, which I consider vital. The SA support team identified and fixed the issue within a day or two. They were extremely helpful and professional throughout the process.
15 January 2026
Unprompted review
Reply from Seeking Alpha
Thank you so much for taking the time to leave us a review, Casey!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you.
Have really enjoyed the excellent…
Have really enjoyed the excellent service at SeekingAlpha. High quality information to make better decisions with. Also had a great interaction with Saroj in Customer Services when we had a small billing issue to resolve. Great credit to the company.
25 February 2026
Unprompted review
Reply from Seeking Alpha
Thank you so much for taking the time to leave us a review, Nevin!
We work hard to meet expectations like yours, and we’re happy to hear we are hitting the mark for you
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