Excellent customer service from Jessee at Selco Croydon. He was the salesperson who helped me with my acoustic panels, which arrived much earlier than expected and were delivered efficiently. Unfortun... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Building materials market
- Aggregate supplier
- Building materials store
- Plumbers' merchant
- Timber merchant
- Tool shop
Written by the company
At Selco Builders Warehouse, we’ve got stacks of stock from top trusted brands, all at exclusive, low trade prices. If you’ve been looking for building materials and timber supplies for your latest project, we’ve got it at Selco. Our branches are open 7 days a week, with all the products you’d expect from your local builders’ merchant or timber merchant. Whether you’re a builder, carpenter, electrician, plumber, decorator, landscaper or business of any kind, you’re in good hands - we’ve been serving the tradespeople of the nation since 1895 and have grown our network to 75 branches and counting. As well as thousands of products lining our shelves, we’ve got a free Click & Collect service so you can pick up your goods at a time that suits you, or you can have them sent straight to site with our free Click & Deliver service. In each of our branches you’ll find a range of trade services designed to make your job easier, including paint mixing, brick matching, sheet material cutting and free kitchen designing – we’ve even got in-branch cafes for you to grab a builder’s brew and a bacon sandwich before the day ahead. And don’t forget about our Special Orders service – if we don’t currently stock a product you’re looking for, we can usually source it for you. Our friendly team are always on hand to help you with anything you need to make your visit a positive one! So, pop into your local branch and speak to one of our colleagues about signing up for a Trade Card today or apply for one online through our website. Selco, it’s where the Trade go!
Contact info
2 Wythall Green Way, B47 6LW, Wythall, Birmingham, United Kingdom
- 01564 821000
- info@selcobw.com
- www.selcobw.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 12% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Used Selco quite a lot along with…
Used Selco quite a lot along with others. I'm in there about once a week. Good range of things, though some items you might expect just aren't stocked.
Cut your own lengths of wood.
Ordered online delivery date I clicks…
Ordered online delivery date I clicks then the delivery date changed then they call me two days before delivery to say they can’t deliver until another four days time would definitely not recommend delivery service from Selco
Delivery time and date as expected
Delivery time and date as expected. I was kept informed from order to Delivery . The driver was very helpful and polite. Thank you.
A huge thank you to Lee from Guildford…
A huge thank you to Lee from Guildford branch of Selco for helping me source a water pump quickly and efficiently . This is for a job I have to do within a fiixed short period of time. Lee was Super helpful with a really friendly approach. He explained everything to me brilliantly about how to use the pump on site and even thought about contingencies should anything go wrong when I use the pump for the first time. What a valuable employee you have in Lee Guildford Selco!
Awful
It's reassuring to see your recent attention to friendly customer service was just a fluke, and not a permanent change, when I asked your staff member today, was their anyone available to serve after he was being monopolised by a retail customer, he could not have been ruder, no attempt to call anyone else, it was left to someone else in the queue to go and get another sour-faced selco employee to serve.
The worst thing about today was the 2chaps in the building section were so helpful and friendly, but they obviously haven't got the 'resume normal service' memo
Click and collect Service Top Not h
Placed a click and collect order at 12:00 and it was ready to be collected at 13:05. Arrived and it was loaded onto a trolley ready to go. it took longer to load into the van than to complete the paperwork and collect the order
Harry was great from the Rochester…
Harry was great from the Rochester branch. Customer service A1 👌👊
Absolutely shocking… ordered for…
Absolutely shocking… ordered for delivery to not show up - no call- no reason just..
Waited in all day for it total waste of time - used to be amazing but sadly not anymore.
Selco very disappointed…
I’ve always used Selco deliverance was good until recently the last three I’ve had even got postponed by days or did not turn up on time. I had to rent equipment and lost money on that that I didn’t even use sometimes a day or two days late.
Book online and tells you it will be…
Book online and tells you it will be next day delivery only to find out after paying its 5 days later
They talk the talk but certainly don't walk it
Feel like ive been SCAMMED to be Honest

Reply from Selco Builders Warehouse
Selco do some great deals On lots of…
Selco do some great deals On lots of materials, I like the fact they will beat any price match by 10% sometimes 15%The staff at Warrington are helpful and polite always greet you with a smile. Also deliveries are brilliant keep you updated with times.I recommend to friends & colleagues. Customer service is also very good I had a problem with damaged material. Contacted them and they solved to the best outcome you could not fault them for their resolution's I strongly recommend this company!!
Fantastic deliver service
Today I have received my selco delivery.The driver was amazing and very helpful . His name is Asim from Ruislip branch . Excellent delivery and very nice service. I like to order selco more and more.store Ruislip
Really helpful staff and knowledgeable
Really helpful staff and knowledgeable, quick service and great customer care. Order delivered first thing next morning and everything was correct and in good condition. Got a really great deal on my materials and free delivery.
I have to say John was amazing
I have to say John was amazing! we were in a really difficult situation as we had a leak and new baby recently. we needed items that would fit in my car delivered. he saw I was in trouble and struggling. they were short staffed as pickers hadn’t come in for that day. he took it upon himself to liaise with the manager and volunteer himself to go and get everything and have It loaded on to a van for delivery that morning. he and his colleagues Anthony were most helpful. the manager who authorised this was very helpful too. however, John was the star of the show and we are forever grateful!
Rakesh was so helpful
Unbelievable
I just wanted to leave a quick note to say thank you to Chris at Selco.
He was very helpful, very professional,and took the time to assist me properly without rushing.It is not something you see everywhere ,and it really made a difference to my visit.
Great customer service -much appreciated.
Thank you once again Chris
Please provide Wi-fi for customers
Please provide Wi-fi for customers! I could show my PDF receipt from my phone in a fraction of the time it takes the shop till so the queues build up !
Deck project
I recently bought and installed a deck after the winter I noticed one deck board had become split and damaged due to all the rain I went back to Selco with pictures and showed the staff, the Manager did no more than to replace the board the next day.
The customer service from this Manager at Tyburn truly represents excellent understanding of the customers needs and goes over and above to make sure this happens.
I wouldn’t hesitate to recommend this store to anyone looking for building materials in the future
Well done and thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







