Selco Builders Warehouse Reviews 

1,613
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 207 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly and helpful staff members who consistently go above and beyond to provide exceptional assistance during every visit. People also appreciate the reliable delivery service, noting that drivers are polite and ensure heavy items are placed conveniently. However, some reviewers were not happy with delivery delays, noting that scheduled transport occasionally failed to arrive on time. Consumers also noted occasional problems with online orders, mentioning items arriving incorrectly or facing unexpected stock shortages. A few visitors experienced poor customer service interactions at specific store locations when asking simple questions.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly during their visits and... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that drivers are professional, helpful, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising helpful staff members who go above and... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful and knowledgeable... See more

Product

Users describe ambiguous interactions with product, as experiences vary widely from complete satisfaction to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent customer service from Jessee at Selco Croydon. He was the salesperson who helped me with my acoustic panels, which arrived much earlier than expected and were delivered efficiently. Unfortun... See more

Rated 4 out of 5 stars

Deteriorating service over recent times. We've used Selco (mainly the Sidcup and Orpington branches) for many years- there used to be a nice young chap called Bradley who really did look after u... See more

Company replied

Rated 5 out of 5 stars

I've never been to Selco before, the company was recommended by my builder. The customer service I received from Tess, Matt and Dee at Elland Road was brilliant. Nothing was too much trouble for them.... See more

Rated 5 out of 5 stars

Pretty impressed with Selco aftercare services. We bought patio doors over 5 years ago that developed a significant fault that meant the door always had a big gap at the top when closed. Given that... See more


Company details

  1. Building materials market
  2. Aggregate supplier
  3. Building materials store
  4. Plumbers' merchant
  5. Timber merchant
  6. Tool shop

Written by the company

At Selco Builders Warehouse, we’ve got stacks of stock from top trusted brands, all at exclusive, low trade prices. If you’ve been looking for building materials and timber supplies for your latest project, we’ve got it at Selco. Our branches are open 7 days a week, with all the products you’d expect from your local builders’ merchant or timber merchant. Whether you’re a builder, carpenter, electrician, plumber, decorator, landscaper or business of any kind, you’re in good hands - we’ve been serving the tradespeople of the nation since 1895 and have grown our network to 75 branches and counting. As well as thousands of products lining our shelves, we’ve got a free Click & Collect service so you can pick up your goods at a time that suits you, or you can have them sent straight to site with our free Click & Deliver service. In each of our branches you’ll find a range of trade services designed to make your job easier, including paint mixing, brick matching, sheet material cutting and free kitchen designing – we’ve even got in-branch cafes for you to grab a builder’s brew and a bacon sandwich before the day ahead. And don’t forget about our Special Orders service – if we don’t currently stock a product you’re looking for, we can usually source it for you. Our friendly team are always on hand to help you with anything you need to make your visit a positive one! So, pop into your local branch and speak to one of our colleagues about signing up for a Trade Card today or apply for one online through our website. Selco, it’s where the Trade go!


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(1,613)

208 reviews in the last 12 months

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Rated 4 out of 5 stars

Used Selco quite a lot along with…

Used Selco quite a lot along with others. I'm in there about once a week. Good range of things, though some items you might expect just aren't stocked.
Cut your own lengths of wood.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

A huge thank you to Lee from Guildford…

A huge thank you to Lee from Guildford branch of Selco for helping me source a water pump quickly and efficiently . This is for a job I have to do within a fiixed short period of time. Lee was Super helpful with a really friendly approach. He explained everything to me brilliantly about how to use the pump on site and even thought about contingencies should anything go wrong when I use the pump for the first time. What a valuable employee you have in Lee Guildford Selco!

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Awful

It's reassuring to see your recent attention to friendly customer service was just a fluke, and not a permanent change, when I asked your staff member today, was their anyone available to serve after he was being monopolised by a retail customer, he could not have been ruder, no attempt to call anyone else, it was left to someone else in the queue to go and get another sour-faced selco employee to serve.
The worst thing about today was the 2chaps in the building section were so helpful and friendly, but they obviously haven't got the 'resume normal service' memo

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Click and collect Service Top Not h

Placed a click and collect order at 12:00 and it was ready to be collected at 13:05. Arrived and it was loaded onto a trolley ready to go. it took longer to load into the van than to complete the paperwork and collect the order

25 April 2026
Unprompted review
Rated 1 out of 5 stars

Selco very disappointed…

I’ve always used Selco deliverance was good until recently the last three I’ve had even got postponed by days or did not turn up on time. I had to rent equipment and lost money on that that I didn’t even use sometimes a day or two days late.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Book online and tells you it will be…

Book online and tells you it will be next day delivery only to find out after paying its 5 days later
They talk the talk but certainly don't walk it
Feel like ive been SCAMMED to be Honest

22 April 2026
Unprompted review
Selco Builders Warehouse logo

Reply from Selco Builders Warehouse

Hi Donna, we are sorry that this has been your experience with Selco. We have messaged you to request further details of your order so that we can follow this up and see where things have gone wrong.

Rated 5 out of 5 stars

Selco do some great deals On lots of…

Selco do some great deals On lots of materials, I like the fact they will beat any price match by 10% sometimes 15%The staff at Warrington are helpful and polite always greet you with a smile. Also deliveries are brilliant keep you updated with times.I recommend to friends & colleagues. Customer service is also very good I had a problem with damaged material. Contacted them and they solved to the best outcome you could not fault them for their resolution's I strongly recommend this company!!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic deliver service

Today I have received my selco delivery.The driver was amazing and very helpful . His name is Asim from Ruislip branch . Excellent delivery and very nice service. I like to order selco more and more.store Ruislip

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful staff and knowledgeable

Really helpful staff and knowledgeable, quick service and great customer care. Order delivered first thing next morning and everything was correct and in good condition. Got a really great deal on my materials and free delivery.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I have to say John was amazing

I have to say John was amazing! we were in a really difficult situation as we had a leak and new baby recently. we needed items that would fit in my car delivered. he saw I was in trouble and struggling. they were short staffed as pickers hadn’t come in for that day. he took it upon himself to liaise with the manager and volunteer himself to go and get everything and have It loaded on to a van for delivery that morning. he and his colleagues Anthony were most helpful. the manager who authorised this was very helpful too. however, John was the star of the show and we are forever grateful!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievable

I just wanted to leave a quick note to say thank you to Chris at Selco.
He was very helpful, very professional,and took the time to assist me properly without rushing.It is not something you see everywhere ,and it really made a difference to my visit.
Great customer service -much appreciated.
Thank you once again Chris

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Deck project

I recently bought and installed a deck after the winter I noticed one deck board had become split and damaged due to all the rain I went back to Selco with pictures and showed the staff, the Manager did no more than to replace the board the next day.

The customer service from this Manager at Tyburn truly represents excellent understanding of the customers needs and goes over and above to make sure this happens.

I wouldn’t hesitate to recommend this store to anyone looking for building materials in the future

Well done and thank you.

8 April 2026
Unprompted review

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