selfcarecompany.com Reviews 8

TrustScore 2.5 out of 5

2.7

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2.7

Poor

TrustScore 2.5 out of 5

8 reviews

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Rated 1 out of 5 stars

Non-existent customer service

This company might sell lovely candles but unfortunately I have no idea because, despite placing an order over two weeks ago, I still haven't received my order. I received notification of dispatch by 24 hour service 9 days ago but I believe the address used might have been incomplete. I have sent two emails to the Self care Company, messaged via their website contact form and sent a message on Instagram but I have had no response. I'm very disappointed by the standard of customer service and would never buy from them again. I hope I am able to get a full refund if I can ever get to deal with a real person.

9 March 2026
Unprompted review
Rated 4 out of 5 stars

Nice products

Edited review:
I was initially really disappointed to have the candle making course cancelled several times. And to see extra courses being made available and not contacted about them.
There was a lot of correspondence over a period of time.
The owner did reach out personally, which was appreciated to explain some limitations on such a small business.
She sent out a selection of candles as consolation, which was kind of her.
The quality of the candles is excellent, and the personal note that came with them was lovely.
I’ve burned a couple of the candles during my working day and they leave a lovely subtle scent that lingers and the candles burn well.
Still disappointed I didn’t get to make candles the way I had envisioned, but there’s no denying the products are great.

1 March 2025
Unprompted review
Rated 4 out of 5 stars

Their essential oils have brought a…

Their essential oils have brought a whole new level of joy and tranquility to my home. The first time I used their peppermint oil, I was blown away by how fresh and invigorating it smelled. It not only energizes my mornings but also helps clear my mind during work hours. I’ve mixed it with a carrier oil for a refreshing massage, and the cooling sensation is divine! The packaging is elegant, making it a lovely addition to my home décor. Plus, the informative labels provide a wealth of knowledge about the benefits of each oil, making it easy for me to choose the right blend for my mood or needs. This brand has quickly become my trusted source for all things aromatherapy!

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Returning Customer

This is my second purchase from Self Care Co, buying candles. I love that they are all natural with essential oils. Due to being mainly housebound, candles are a real comfort to me so I have tried a lot and these are up there with the best. They burn beautifully too, every time. Another bonus is how excellent the customer service is. They are so passionate about what they do, helping others and their mental health through their products and workshops, it's clear we are not just customers and I felt valued which was so appreciated. Amazing products, and customer service, what more could you ask for?!

26 July 2022
Unprompted review
Rated 5 out of 5 stars

The best candles I have ever smelt and…

The best candles I have ever smelt and they burn until the jar is empty which I love. My favourite scents are the lavender ones.

Have contacted them a couple of times on Instagram, they are friendly and always quick to reply. If you make a purchase you must follow them on IG, they hugely support mental health issues.

1 March 2021
Unprompted review
Rated 5 out of 5 stars

I really enjoy lighting the SCC candles…

I really enjoy lighting the SCC candles everyday in the morning during yoga and sometimes cooking in the evening with some music. They are not heavy and all their candles smell amazing. When lighting these and allowing yourself space to enjoy it, a little self care really does go a long way. These candles are a regular purchase for me, also a good gift idea.

9 January 2021
Unprompted review

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