Selkie Reviews 

First, I bought 2 dresses worth of 500 USD. One came torn, neither fit (not even close, poorly made). I was told I was able to get a return label for both dresses and then got no responses for a month. A month later, I'm told only one will be refunded. I sent the dress back and never got my refund.
This company is extremely sketchy. Dresses are absolutely cheaply made (amazon-china quality) and they cover the scam by an excess of fabric.
I lost so much money with them. Quality is horrendous and consumer service sketchy. Avoid them at all cost.

They responded immediately when I emailed them, and they helped me with a return that had expired. They didn't have to do this so I am so grateful.

Selkie’s customer service is outstanding and truly so kind and caring. I had an issue with an order that was my fault and we worked towards a solution together. Love them and will always be purchasing from them in the future! 💕

Great customer service, helped me pick out the perfect size dress for my baby shower. Very helpful, can’t wait to receive the dress it looks beautiful.

I had a fantastic experience with Selkie’s customer service! I texted them for sizing advice, and got their recommendation after providing my measurements. After ordering, I couldn’t find my confirmation email, but I sent them a screenshot from my payment and they quickly updated my email address and re-sent everything. Prompt, friendly, and efficient….I’m genuinely impressed!

They answered very quick and were very helpful. They helped me resolve my issue in no time!

Honestly super happy with the customer service I got. Super prompt no back and forth, just super smooth.

I bought a $350 jacket. It was stunning and I was obsessed. In the 5 days that I had it, the jacket broke - specifically 2 rhinestones broke off. I contacted Selkie for help. Selkie offered a partial refund so I could get the rhinestones replaced locally. I agreed before Selkie told me how much they’d refund me (a huge mistake): $40 to get 2 new rhinestones and pay for time/labor which will require taking the whole jacket apart. I went to all the local tailors and they were unable to help without replacement rhinestones and tools from Selkie. After reaching back out to Selkie, they told me that nothing else could be done (no help finding a tailor, no replacement rhinestones, no replacement jacket). Therefore, I am unable to repair the jacket. It is unfortunate that Selkie cannot guarantee the quality that their price demands. I will not be buying from them again.

I had to make an exchange of an item I bought, so I texted Selkie’s customer service number. They answered within an hour, much faster than any other text customer service line I’ve ever used, and immediately provided straightforward instructions on exchanging. Besides that, the new item is shipped right away rather than me having to wait for the return to arrive at the warehouse and then them ship a new item. Their customer service agents are kind and helpful. I am a very satisfied customer!

2 stars are for the fact that they do cute prints and are size inclusive. HOWEVER, the quality of the fabrics they use for their garments does not at all justify the $$$$$ price tags. Designs are cute in pictures but lazy IRL, lacking details that one would think would be included given their exorbitant prices. For example: their sweat pants don’t have pockets and the waistband consists of what amounts to a shoelace threaded through a non-elasticated piece of fabric.

Additionally, I ordered a dress for a wedding from Selkie a couple years ago and received an email from customer service saying they didn’t have my size in stock, even though the website said otherwise when I made my purchase. The tone deaf customer service representative then offered to send the dress in a size 5 SIZES SMALLER than what I had ordered, as if this would help at all. Particularly insulting given Selkie is allegedly known for being size inclusive. I tried to contact the owner of the company about this via Instagram and she never responded.

TLDR: Selkie clothing is only worth it if you’re one of the many (mostly size xs) influencers who regularly receive their clothing for free. Going viral on social media seems to be this brand/creator’s main goal anyways.

Super great customer service. I have never had any issues. Higher price point but so worth it. I love every single dress I have ever gotten from Selkie! The fit is pretty true to size as well. 100% recommend.

I love the idea but I need so much of the shampoo to get a lather it's just not cost effective. Likewise the conditioner is great but I use way more than other brands. I'm disappointed it didn't work out for me.

Seller cancelled a corset I bought as part of the Buccaneer set (I bought the dress too and have received it).
Because the corset was a (now cancelled) preorder, they have managed to charge me customs on an item I have not received and will not receive.
I have the receipts, but explaining the customs situation to a probable customer service bot is, to quote the great Jackson Lamb, like trying to explain Norway to a dog.

Also pretty annoyed that I bought a dress that was modelled with cancelled corset and only works on me with the cancelled corset. They have given no explanation for why they cancelled the corset. Buyer beware!

Update: it is Feb 16th and I’ve still not seen a customs refund for the item Selkie could not be bothered to manufacture.

Some of Selkie's dresses are exquisite. Others seem cheaply made, especially the cotton dresses. For the price, the quality should be much better. They're lacking simple things like linings or loops to hang it. The fit and sizing is inconsistent. Customer service with Selkie is abmissal. The send an AI response that seems personal pretty quickly, and it says they sent it on to a department and I'll here soon. Ive contacted them about multiple things and have never once heard back after that initial AI response. For the price, there are better options.

Purchased a dress in late November, and it just wasn’t right for me (fabric/fit off). Immediately contacted selkie because their online portal mistakenly said I couldn’t return. They were initially responsive but then did not respond to any of my emails regarding a refund for an entire month. I ended up just sending the dress back to their warehouse and spending extra because I had no clue what to do. When someone did finally respond after weeks, I wasn’t offered any explanation and it was a drawn out affair despite their having received everything weeks before. I wouldn’t shop there again, and it was a terrible experience.

Accidentally placed an order, immediately emailed the customer service with the request to cancel it. Next morning I texted the contact number provided with the mark "text only, no calls". No one replied. A rep emailed me that since the order is unfulfilled it has to be transferred to a different team. The day after I get the order shipment notification and not a single word from customer service.

I ordered a dress back in September from Selkie that was listed as in stock, not a preorder or backorder. Their confirmation email states that in-stock items ship within 1–3 business days. I never received the item, never received tracking, and received no meaningful response when I attempted to contact customer service.

After months of waiting, I did not receive the dress and was issued only a small partial refund, nowhere near the amount I actually paid. I had to escalate the situation through my payment provider to get any resolution at all.

After experiencing this myself and then reading the many recent reviews describing the same issues—items marked in stock that never ship, refunds delayed or incomplete, and unresponsive customer service... it’s clear this is not an isolated problem.

Based on my experience, I cannot recommend this company. Buyers should proceed with extreme caution.

It has been a month since I placed my order. I’ve contacted customer service via email a couple times with no response other than “we’ll look into it.” I still haven’t received the dress or a refund or even any indication as to why the order is so delayed. Spend your money elsewhere.

UPDATE: I posted a few comments on their instagram and got a dm from customer service. They told me they were having warehouse issues (no problem, but why couldn’t they have said that a month ago?) but they were able to locate my order. I finally received my item January 14. It’s a beautiful dress, but the packaging is not what I’d expect from a brand that charges what they do - a plastic zip bag and the dress was crumpled up. This will probably be my only purchase from them tbh.

My sister and I both ordered from Selkie in October 2025, returned items in November. Selkie lied repeatedly about "processing refunds" while keeping our items and money for 2+ months.
What happened:

Returned items delivered to Selkie November 10, 2025 (tracking confirmed)
November 24: Selkie claimed refund "successfully processed" - LIE
December 17: Told my sister again refund was "successfully processed" via text - ANOTHER LIE
No refunds ever issued by Selkie
Had to file federal CFPB complaints to get money back
PayPal paid us, NOT Selkie - they faced zero consequences

The scam:

Lie about processing refunds repeatedly
Only text support (no phone) so they can ignore you
Hidden $40+ fees not disclosed until after return
Violate their own 5-10 day refund policy
Keep item AND payment hoping you give up

Cheap products from China marked up 500%. We paid nearly $300 combined, fought for 2 months to get it back.
Evidence: Order #181918 and #181912, PayPal cases PP-R-VDX-603672116 and PP-R-YHI-605677170, CFPB complaints, text/email proof of lies.
DO NOT BUY FROM SELKIE. Their F rating is earned. You'll get scammed.

⭐ 0 stars if that were an option.

Ordered a custom corset that was conveniently listed as “in stock.” Waited three weeks, only to be informed two days before Christmas that my order was canceled because—surprise—it was actually out of stock the entire time.

Apparently, this company’s definition of “in stock” means we’ll take your money, hold it for weeks, and then cancel when it’s too late for you to do anything about it. Fantastic business model.

This was one of the only gifts my daughter asked for Christmas, and instead of a product, I got a last-minute cancellation email and zero solutions. If you enjoy unreliable inventory, poor communication, and holiday stress, this is the company for you.

For everyone else: do not order from here—especially if you need something by a certain date or if it’s a custom item. Save yourself the disappointment and shop literally anywhere else.