Poor customer service, lost prescription
My prescription was sent to Senderra by my doctor for prior authorization. Senderra called to confirm the prescription and then told me that my doctor had cancelled it. I asked for the agent to call the doctor's office and he told me that he couldn't do that and he was just going to wait to see what happened. I asked to speak with a supervisor and that request was denied twice. The supervisor also told me they could not call the doctor's office. The supervisor then connected me with the pharmacist who could not explain why they called me to confirm a prescription and then say it was denied. She told me that she would call the doctor's office and get back to me by EOD. That was six days ago and I have not heard anything since. I confirmed with my doctor's office that they did not cancel the subscription and they have been attempting to work with Senderra but they have been incredibly difficult and can't explain to my doctor why they have marked the prescription as cancelled without any orders.