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Sense Aroma Reviews 

489
•
TrustScore 4.5 out of 5

4.5

Homewares Shop
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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that items arrive quickly, are securely packaged, and feature fantastic overall quality. Many people also appreciate the smooth ordering process, beautiful product designs, and helpful customer support when needed. Consumers state that the website is easy to navigate and praises the wonderful longevity of the purchased goods. However, some reviewers were not happy with delivery mishaps, noting that parcels were occasionally left in unsafe locations or experienced severe delays. A few other people also felt that certain items had minor design flaws, missing accessories, or broken parts.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting great choices and beautiful designs.... See more

Delivery service

Customers express high satisfaction with the delivery service, frequently highlighting the fast shipping... See more

Quality

Reviewers highlight positive aspects of quality, expressing high satisfaction with well-made products,... See more

Order

People report positive experiences with order processes, highlighting the easy website navigation and quick... See more

Service

Consumers find service to be positive and consistently praise the helpful support. Reviewers highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An amazing experience shopping with Sense Aroma. My items were shipped the very next day, were packaged beautifully and arrived the day after. I ordered two wax melt burners and they are fabulous. I c... See more

Rated 5 out of 5 stars

The customer service is excellent and the products well packed and of top quality. Lady dealing with the orders was so helpful and pleasant. Have had three orders now and will order more. Sadly th... See more

Company replied

Rated 5 out of 5 stars

This is a lovely silicone night light, very cute. It’s a bright light colour with three levels of light, quite bright when on the top level. It arrived on time, well packaged & was kept informed of i... See more

Rated 5 out of 5 stars

I got my dargon fountain a few years ago now, and my water pump broke. I ordered another one, it was a very good price compare to others on the market, very quick delivery, and packed well when arrive... See more

Company replied

Company details

  1. #177 of 246 best companies in Homewares Shop
  2. #21 of 28 best companies in Aromatherapy Supply Shop
  3. #155 of 214 best companies in Decoration and Interior Design Store
  4. #272 of 371 best companies in Gift shop

Written by the company

The UK's Aromatherapy experts specialising in wellness and relaxation. We're on a mission to help the nation create soothing environments in their own homes with the help of a wide range of products from Ultrasonic Diffusers to Wax Burners and everything inbetween!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

489 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(489)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing experience shopping with Sense Aroma

An amazing experience shopping with Sense Aroma. My items were shipped the very next day, were packaged beautifully and arrived the day after. I ordered two wax melt burners and they are fabulous. I can 100% recommend this lovely company and will definitely be shopping with them again.

15 October 2025

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