Sense Aroma Reviews 

489
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that items arrive quickly, are securely packaged, and feature fantastic overall quality. Many people also appreciate the smooth ordering process, beautiful product designs, and helpful customer support when needed. Consumers state that the website is easy to navigate and praises the wonderful longevity of the purchased goods. However, some reviewers were not happy with delivery mishaps, noting that parcels were occasionally left in unsafe locations or experienced severe delays. A few other people also felt that certain items had minor design flaws, missing accessories, or broken parts.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting great choices and beautiful designs.... See more

Delivery service

Customers express high satisfaction with the delivery service, frequently highlighting the fast shipping... See more

Quality

Reviewers highlight positive aspects of quality, expressing high satisfaction with well-made products,... See more

Order

People report positive experiences with order processes, highlighting the easy website navigation and quick... See more

Service

Consumers find service to be positive and consistently praise the helpful support. Reviewers highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An amazing experience shopping with Sense Aroma. My items were shipped the very next day, were packaged beautifully and arrived the day after. I ordered two wax melt burners and they are fabulous. I c... See more

Rated 5 out of 5 stars

The customer service is excellent and the products well packed and of top quality. Lady dealing with the orders was so helpful and pleasant. Have had three orders now and will order more. Sadly th... See more

Company replied

Rated 5 out of 5 stars

This is a lovely silicone night light, very cute. It’s a bright light colour with three levels of light, quite bright when on the top level. It arrived on time, well packaged & was kept informed of i... See more

Rated 5 out of 5 stars

I got my dargon fountain a few years ago now, and my water pump broke. I ordered another one, it was a very good price compare to others on the market, very quick delivery, and packed well when arrive... See more

Company replied


Company details

  1. #176 of 246 best companies in Homewares Shop
  2. #21 of 28 best companies in Aromatherapy Supply Shop
  3. #155 of 214 best companies in Decoration and Interior Design Store
  4. #271 of 371 best companies in Gift shop

Written by the company

The UK's Aromatherapy experts specialising in wellness and relaxation. We're on a mission to help the nation create soothing environments in their own homes with the help of a wide range of products from Ultrasonic Diffusers to Wax Burners and everything inbetween!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

489 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(489)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Website easy to use. Received order very quickly. One item not working, contacted customer service and received instant reply with a replacement.

1 August 2024
Rated 4 out of 5 stars

would of rated 5

Sadly i would rate 5 if it wasnt for the high postage . I pay more in postage than the item was . Was hoping for a discount . I feel the postage was a bit over priced as i have ordered before and it arrived quicker

25 July 2024
Rated 3 out of 5 stars

Broken lamp

One lamp arrived broken
Quick reply to initial email promising someone would get back to me. I have now emailed several times and still no further response.
I am still left with a broken lamp.

Update - a replacement lamp has now been replaced, several weeks later but credit where it is due, they have replaced it.

11 July 2024
Rated 5 out of 5 stars

Really happy with my purchase!

This company is great at what they do- which is promoting peace, serenity, and adding a homely atmosphere to your house. I have bought a Salt Lamp from them and 2 water fountains 3 weeks ago or so from them, and I am extremely happy with them all. I remember I used to always go past their stall in the Trafford Centre, and now eventually I have my own products in my room!

The salt lamp makes my room so cozy because of its calming light and helps me to sleep. And for one of my water fountains, I got the Labrador themed one, which has an LED light that even changes the color of the water. Overall- 5/5. Really happy with my purchases. I definitely am planning to buy a few things from here in the future again. I want to buy one of their new glitter lamps, as well as their diffusers. There's not many brands out there like this, so its very unique. Highly recommend to others!

2 July 2024
Rated 5 out of 5 stars

Crystal water bottle- aventurine

ordered myself the glass crystal water bottle and I must say I was thoroughly impressed. The item Was delivered promptly. The quality of the item was I thought to a high standard. The crystals Are separate from the Water
Compartment which is exactly what I was after. The crystal compartment itself was full and I like the idea that I can swap and change the crystals to my own intention. I got this crystal water bottle in the sale but would happily of paid full price. Overall satisfied with the service and item.

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Faulty diffuser

My daughter gifted me a diffuser and oil which we purchased from Manchester Traford Centre. When we got home and set it up it was faulty. I contacted Sense Aroma and they sent out a replacement straight away. I recieved a 5 star service. Thank you to Jeanette.

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Himalayan safari salt lamp

The salt lamp I received was really excellent quality. Light gives a lovely glow and i love the little ornate stand. price was reasonable I think and delivery was speedy, very very happy with my purchase, thank you Sense Aroma.

28 May 2024

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