SEPHORA UK Reviews 

Fast delivery

Bought a large selection of items from Sephora and 10 days later I am still waiting for my parcel. After querying 8 days later I was told the item was lost in post and would be sent next day delivery. 2 days later and I am still waiting with no information of dispatch. I have emailed twice since and heard nothing back. Really disappointed and frustrated as this was a large order and has cost lots of money. Really disappointing as I order lots from Sephora but this is just unacceptable.

Love it, very useful

The package was wet and damaged

Order was not delivered but card debited straight away. They are difficult toi contact with no repies on messenger and their webform did not work. No phone number to call. Dreadful service , I raised a dispute with my card supplier to get the money returned. Personally I would recommend shopping somewhere else.

My parcel was lost in transit which they confirmed. I was offered a refund or replacement order and I’ve responded requesting a refund and I’ve not heard back in 2 days and no refund has been issued

I ordered a digital gift voucher that could be printed and I was expecting the voucher to just be emailed to me however I had to keep going into my Sephora account and it wouldn’t let me download the pdf to print it very difficult to eventually get the gift voucher when it could have easily just been emailed to me

Great service and variety to choose from!

I have received 3 of the parcels with Pin I am pending two more. The very lovely gentleman of DHL has been very patient and the remaining 1 pin does not work and one not received at all. I have tried to raise this in your website but your system is down and I have no contact number.
I am away with work and very frustrated as these are very expensive Christmas gifts. Of which 2 you have and I have paid for.

ONCE AGAIN ITEMS ARRIVED DAMAGED!

I ordered the Rhode holiday bubble bag.. it is a gift.. it was thrown in a thin cardboard box and shipped to me via evri. It arrived completely bashed In .. both the shipping box and the item itself! It looks like a cr ran over it!

Now this is the SECOND TIME IN LESS THAN A. ONTH I have ordered items from this company and they arrived horribly damaged. Last time it was o we £300 worth of holiday gifts sets and over half were damaged beyond repair!

The Sephora warehouse team seems to toss things in thin cardboard boxes and send..with no protection!

And, unfortunately last tie it took 2 weeks to get any sort of response from Sephora uk..

So not on,y is the warehouse team hopeless their customer service is NON EXISTENT!

UNFORTUNATELY. THEY ARE THE ONLY SUPPLIER OF RHODE IN THE UK and I adore that brand..

FOR ANYTHING ELSE AND ANY OTHER BEAUTY BRAND I TOTALLY AVOID BUYING FROM THIS COMPANY.. I BUY FROM SPACE NK OR SELFRIDGES..

Also, I am a gold tier member on Sephora which is SUPPOSED to mean next day free delivery! Bjt they NEVER fulfil that promise either! And I have contacted them many times about this .. NO RESPONSE!

MY ADVICE…SPEND YOUR ££ WITH ANOTHER COMPANY

The body mist nozzle was off and I can’t use it unfortunately.

But the perfume was delivered in good condition and it’s amazing.

The delivery was also fast.

I ordered from Sephora, and my parcel was not delivered to my address, it wasn’t delivered anywhere near my address. I ordered Christmas presents… I just want my order resent to my actual address. So disappointed.

Still not received my order after over 6 days later, when the order was meant to be next day delivery. Item was meant for a birthday present, when unfortunately the birthday has now elapsed! Terrible delivery service, and this is not the first time this has happened.

Quick delivery. Quality product

Arrived on time no damage to products as well packaged

My parcel was never delivered by Evri and now is on its way back to you according to the tracking!

Update; Thank you Sephora for sorting this out so quickly. Much appreciated.

Order hasn't arrived although I updated to yearly next day delivery trying to get hold of someone is virtually impossible one message to say my order has been cancelled due to not arriving asked if I would like a replacement or refund...Sephora has now sent a replacement out many thanks . I have never had any problems previously but will stand by the fact getting hold of someone isn't very easy as I also tried yesterday after receiving notice that Evri couldn't deliver.
Hopefully my order will now arrive tomorrow.