Sephora Reviews 

My package was sent back to sephora for some strange reason but they re shipped ot me at no costs

I’m giving this feedback ONLY to JORDAN, Expert in Beauty & Care. ONLY person to contacted me resolve my issue after months of hassle. Amazing service and well spoken English. Thank you so much. Excellent Customer Service.

My order was cancelled and no reason was given. Awful website to navigate as well .

My last time shopping online by Sephora!!!!!!!!

I am a big makeup artist,and i have spent alot of money on sephora website, i have ordered my stuff what i need for my client more then a week before i need it, and have asked for a express shipping, they didnt do it i phoned costumer service told me they will call me back,
got an email that its shipped was never shipped, they tild me it will be delivered next day didnt happen, i am done with sephora, and will male sure to take away more an more costumer

Absolutely fine, but not the best. Order took WAY longer than listed on site expectations.... It did arrive though just fine and packed well.

After waiting for my refund for damaged goods due to bad physical control of the goods for over a month and a half and nearly getting any response I can just warn you to buy there at your own risk! Worst customer service experience ever! I will never buy anything at Sephora again!!!

your company has made it almost impossible to use points to get gifts--Tues. and Thurs. only at 9 is impossible for so many of us to get really nice products in gift bonus points--I find I am using Ulta more often and that should be concern for you

I have just had the worst experience inside Sephora at Beaugrenelle Mall in Paris. I was with my younger sister helping her to find her shade today in Dior. We tried 3 different bottles as her skin tone is very deep and couldn’t get an exact match straight away. We sat at the tables with the chairs, mirrors and makeup remover at the centre of the store. Whilst we were there applying her makeup, one of the assistant women (seemed Moroccan) in the most aggressive tone comes to let us know that we’d have to leave the area shortly because they need the entire table (of 6 seats, 3 towards the front and 3 towards the back) for a “Guerlain Class” happening soon. I turned to ask her if she needed every seat because we are only occupying one. She said yes (aggressively again) we’d need to leave the ENTIRE table and they needed both front and back “very soon”. My sister and I purposely continued to do her makeup at the table to see when this so called class would be starting and why this woman saw two black women who would have genuinely made some purchases after trying a few shades to leave the table we used to do so. We stayed for 30 minutes more! 30 minutes for the class “happening soon” STILL no sign of such a class. Another attendant came by, saw us and carried on her merrily way. Never informing us of any class which we by then figured, was the first female attendant’s nasty way of telling us (black people) to leave the store or not be too comfortable trying on the makeup. I’ve had a similar experience each time at a Sephora when asking for samples. They are always “unavailable” or “out of stock” “sorry we can’t offer you samples”. Meanwhile I would see white women being given right next to me in the same store, samples of perfumes and makeup upon demand. Or after I purchase an item, they would then sneakily add the samples I wanted originally in with my purchased pack. This is the last straw for me. I have put up with this for too long and for my little sister to experience this blatant nasty racist woman at this store, would never make me return and give my money to this establishment. I will purchase directly from the brands themselves that cater to black women. Good bye Sephora!

The service from the ladies in store just about made my experience okay, the security, however, was incredibly intimidating and put me off coming back to Sephora in Nice. I was followed very obviously around the store by the Male security officer, even after I paid for my items and even when I was waiting outside the store waiting for my friends to finish. I moved outside because I felt so intimidated by this memeber of staff yet he followed us anyway.
Please look into retraining your security.

Very disappointed with the service I received at Sephora in Montpellier. I was looking for a foundation and told the lady helping me that I did not want a Dior product because I had one previously and it bothered my skin and the perfum smell gave me a headache. Somehow, she starts trying to convince me into another Dior product (I'm pretty sure these girls are receiving a commission for selling Dior because its the only product they're pushing). She tells me that it has very little perfum in it and will be good for my sensitive skin. The entire store smells like someone who is experimenting with perfum for the first time, so it was very hard to tell if the smell would bother me. After buying this product, I opened it up to see if I could handle the smell and it was unbearable. I got a headache instantly. I took it back to the store in the hopes that they would help me find the right foundation that I asked for in the first place and they refused to help me because I had already opened it. I find this absolutely absurd. The Canadian Sephora has no problem taking back a product after it has been lightly opened and I can't believe that I did not receive the same customer service here in Montpellier. I will certainly never be shopping there again.

Sephora is an amazing brand. I always fill up my suitcase when on holiday in Europe and order from Sephora.fr. I have found the service to be excellent and on the one occasion when there was an issue (one of the bubble baths split and leaked over my whole order, by e-mailing Sephora with photo's, I was offered a refund for the damaged items or a replacement. All sorted very quickly.
The only reason I have not awarded 5 stars is that there has now been a limit on the number of items you can order from the UK which makes shipping expensive if the 15 items are face masks but not so if they large gift sets. It doesn't make sense as surely it is the weight that counts not number of items?
Keep up the good work and please come back to the UK!

Really sweet assistant at the shop the other day, I was on holiday with my mom and I accidentally purchased the wrong color for her. The packaging was damaged and looked open, and still they offered to exchange my purchase.

u guys are so very incompetent... gf asked for some stuff from u for her valentines and she even sent me the links to the stuffs

they "forgot" to sent two products AND sent the wrong tone of foundation. I ordered i the 'vanilla' shade caus thats the one she says she wear. W H Y would u send a dark brown one... r u stupid???

imbéciles

Waste of a voucher

I bought an egiftcard for a French friend online from Australia. The process was so slow and took over a day,. including asking me to send ID (!). After a day of waiting, I gave up and tried again. You know the rest. Both vouchers came through. However, the customer service team tell me I can't get a refund, and nor can I use the Euro-denominated voucher outside France. I live in Australia. THIS IS TERRIBLE CUSTOMER SERVICE.

Can improve ,I have no the best experience

Recently UK clients are automatically redirected to Sephora France. The first problem is there is NO ENGLISH VERSION! How they could do that?!
Also, while I'm doing an internship in UK, I can no longer order from Sephora.com to my US home address!
Sorry Sephora, but I am sure you will lose your clients! There are plenty of other good companies with great customer service, who are taking care of their clients.

I tried using the US Sephora website, but as I live in the UK, I was redirected to Sephora.fr. I couldn't use the site as I don't speak French, making it impossible to know where to look, or how much anything was. When I tried looking to see if I could change the language, I was told I couldn't after 20 minutes of looking around the website using google translate and searching. Really disappointed in Sephora

Easy to use! I love the French Sephora products. French brand is easy to use all the way!

Fave to shop here. Products are recommendable.

Ordered lipstick and recieved it in two days but it arrived broken and used