While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Very happy with the item quality. Delivery could have been slightly faster, but service was excellent.
Reply from Serenmae
Hello Alice,
Thank you so much for your kind review! We’re glad to hear you’re happy with the item quality and that our service made a great impression.
We appreciate your feedback on delivery speed and will keep working to improve it. Thanks again for your support, we hope to serve you again soon!
Regards,
Team Serenmae
Everything arrived safely and the product looks exactly as advertised. Support team was quick to respond.
Reply from Serenmae
Hello Gemma,
Thank you for sharing your experience! We’re so glad your first order arrived safely and matched what you saw online, that’s exactly what we aim for.
It’s also great to hear our team was able to respond quickly. We truly appreciate your support and hope to make your next experience even better!
Regards,
Team Serenmae
Nice packaing, solid quality, and reliable delivery. Overall a great experience shopping here.
Reply from Serenmae
Hello Isla,
Thank you so much for your kind review! We’re really glad to hear you enjoyed the packaging, found the quality solid, and had a reliable delivery experience.
It means a lot to know you’d recommend us, we truly appreciate your support and hope to serve you again soon!
Regards,
Team Serenmae
Easy ordering process and responsive customer support. Product arrived as described and feels durable.
Reply from Serenmae
Hello Marcus,
Thank you for taking the time to share your experience! We’re so glad to hear that ordering was easy and that our team was able to support you quickly.
It’s wonderful to know the product arrived as described and feels durable. We truly appreciate your support and hope to serve you again soon!
Regards,
Team Serenmae
The product quality is great and matches the photos. Shipping took a little longer than expected but overall very satisfied.
Reply from Serenmae
Hi Zara,
Thank you for taking the time to share your experience! We’re so glad to hear the product met your expectations and matched what you saw online.
We truly appreciate your patience with the slight delay in shipping, and it means a lot to know you’re still very satisfied overall. We hope to serve you again soon!
Regards,
Team Serenmae
Delivery updates were clear and the product arrived in excellent condition. Customer service was friendly and professional.
Reply from Serenmae
Hello Jessica,
Thank you for sharing your experience! We’re so pleased to hear that the delivery updates kept you well informed and that your order arrived in excellent condition.
It’s also wonderful to know our team made a positive impression with their friendly and professional support. We truly appreciate your kind words and hope to serve you again soon!
Regards,
Team Serenmae
Everything from checkout to delivery worked perfectly. the product quality is impressive for the price.
Reply from Serenmae
Hello Robin,
Thank you for your kind review! We’re so glad to hear that everything from checkout to delivery went smoothly and that you’re impressed with the product quality.
Your feedback means a lot to us, and we truly appreciate your support. We hope to serve you again soon!
Regards,
Team Serenmae
The item feels well made and arrived safely packaged. Overall a very positive shopping experience.
Reply from Serenmae
Hi Lara,
Thank you so much for your lovely review! We’re glad to hear that the quality exceeded your expectations and that your item arrived safely packaged.
It means a lot to us that you had such a positive shopping experience. We truly appreciate your support and hope to serve you again soon!
Regards,
Team Serenmae
Good communication throughout and the product looks great. Delivery went well and support answered my questions quickly.
Reply from Serenmae
Hi Jaxon,
Thank you for taking the time to share your experience with us. We’re so glad to hear that you’re happy with your purchase and that the product looks great.
It’s especially nice to know that our updates and quick responses helped make the process smooth for you. Your support truly means a lot to our team, and we’d be delighted to serve you again in the future!
Regards,
Team Serenmae
The ordering process was simple and delivery was faster than expected. Product quality feels premium and matches the description perfectly.
Reply from Serenmae
Hi Archer,
Thank you for your wonderful review! We’re so glad to hear the ordering process was smooth and that your delivery arrived even faster than expected. It’s also great to know the product quality met your expectations and matched the description perfectly.
We truly appreciate your support and hope to serve you again soon!
Regards,
Team Serenmae
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
