Just perfect service. Purchased a Boldr Venture field watch from SW. The product is great, the service flawles: quick, reliable (I was ordering from within EU), the watch was very well protected by so... See more
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Review summary
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Can't be more happy than this! I've just received my new OceanX Sharkmaster. The shipping has been super fast, the quality of the packaging was not only solid and sturdy, but clearly delivered wit... See more
Company replied
Other stores should learn from SeriousWatches how to ensure customer satisfaction and make him purchase again in the future. I've never seen a purchase so safe and tastefully packaged, with lightning-... See more
Company replied
Serious Watches and in particular Mark are amazing. They are quick reply, friendly and offer great value for money. I wouldn’t hesitate to recommend them to anyone considering a watch purchase. They d... See more
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Company details
Written by the company
We love watches! Based in the Netherlands. Serving the world. Authorised dealer of: BOLDR, Edox, Formex, Maurice Lacroix, NTH, OceanX, Orient, Raymond Weil, Seiko, Sinn, Zelos and more.
Contact info
4.9
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 24 hours
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Serious Watches and in particular Mark…
Serious Watches and in particular Mark are amazing. They are quick reply, friendly and offer great value for money. I wouldn’t hesitate to recommend them to anyone considering a watch purchase. They deliver worldwide and you can trust they’ll help you if you encounter any issues, unlike most companies these days. Placed about 4 orders with them so far and will definitely be using them for all my future watch purchases.
26 August 2025
Reply from SeriousWatches
Dear Lee,
Thank you so much for your amazing review! And of course your purchase for the amazing Formex watch. We hope that it will make an amazing addition to your collection!
Your Dutch watch friends are at your disposal if we can ever do anything for you!
Best regards,
Kim
SeriousWatches
Great like always
18 September 2025
Reply from SeriousWatches
Dear Elmir,
Thank you so much for your wonderful review and purchase! We hope that you will enjoy your new Duxot watch very much.
If we can ever do anything for you, we are at your disposal!
Best regards,
Mark
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review! We're glad to hear your new watch has landed on your wrist safely.
We hope your new watch will be a great companion to you and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
Wonderfull expérience with Mark!
12 September 2025
Reply from SeriousWatches
Thank you so much for your wonderful review! I am very glad to hear that your dealings with Mark have been pleasant and I will relay your kind words to him.
If we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review! We're glad to hear your new watch has landed on your wrist safely.
We hope your new watch will be a great companion to you and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
Great under every aspect
Great selection of watches.
Very professional and friendly assistance
Top level of shipping and delivery (the packaging is like a gift box)
12 September 2025
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review! I'm very happy to hear that you enjoyed unboxing your watch. We have recently updated our packing methods and it's great to hear your feedback!
We hope your new watch will be a great companion and if we can ever do anything for you, we're happy to be of assistance!
Best regards,
Wies
SeriousWatches
Excellent purchasing experience with…
Excellent purchasing experience with SeriousWatches, the watch arrived in the timeline indicated on their website, well packaged and in perfect condition. They were capable on providing me with a LE watch only available in Europe, I am very happy with my purchase and glad I've purchased from them. Would not hesitate buying from them again in the future!
8 September 2025
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review! We're glad to hear your new watch has landed on your wrist safely and quickly and that the purchasing process lived up to your expectations.
We hope your new watch will be a great addition to your collection and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
Great service
Great service, fast delivery and very helpful 😃 would definitely use again 👍
10 September 2025
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review! We're glad to hear your new watch has landed on your wrist safely and quickly.
We hope your new watch will be a great addition to your collection and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
The staff was very polite and helpful…
The staff was very polite and helpful when it comes to providing details about my order. This is not the first time that I bought watches from Serious Watches and I know for sure there will be more in the future.
9 September 2025
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review! I am glad to hear you were happy with our customer support team, we really appreciate you coming back to SeriousWatches for another watch purchase.
We hope your new watch will be a great addition to your collection and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
5Star - First Class Service
As always, Mark was very responsive, provide first class customer service and arrange for shipping as soon as payment was done. This is how B2C should work.
7 September 2025
Unprompted review
Reply from SeriousWatches
Thank you so much for your wonderful review! I am very glad to hear that your dealings with Mark have been pleasant and I will relay your kind words to him.
If we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
Outstanding service and lightning-fast delivery
I am extremely satisfied with Serious Watches and would recommend them without hesitation.
The delivery from the Netherlands to Switzerland took less than 24 hours with FedEx – incredibly fast and perfectly packaged. What impressed me most, however, was the outstanding customer service: polite, highly solution-oriented, and genuinely accommodating. I was even able to reach them on a Sunday, which is almost unheard of these days.
It’s very clear that their team consists of real, dedicated people who truly care about their customers – no AI or automated answers, just genuine service.
In short: excellent shop, excellent service, excellent experience!
9 September 2025
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review! I am very happy to hear that you are satisfied with our dealings together.
We hope your new watch will be a great companion to you and of course, we will continue to be in contact!
Best regards,
Wies (a real, not AI, person ;))
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review! We're glad to hear your new watch has landed on your wrist safely and quickly.
We hope your new watch will be a great addition to your collection and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
Well done again
Well done again, the second watch from this shop.
Every time again. THX.
8 September 2025
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review! We're glad to hear your new watch has landed on your wrist safely.
We hope your new watch will be a great addition to your collection and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
Great Experience!
Great customer service, support and overall purchase experience. Highly recommend Seriouswatches!
8 September 2025
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review! We're glad to hear your new watch has landed on your wrist safely.
We hope that it will make an amazing wrist companion and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
Smooth trade
Reaching an agreement on the conditions of the trade of my watches for a new one and cash went smoothly and pretty quickly. The money and the watch arrived in a couple of days after the store received the package.
5 September 2025
Reply from SeriousWatches
Thank you so much for your trade in deal and your wonderful review!
We hope your new watch will make an amazing wrist companion and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
SeriousWatches Is an Excellent Dealer
Overall excellent service. Questions were answered promptly. Fast shipping. Watch arrived in thoughtful packaging with a nice note. Wouldn’t hesitate to purchase from SeriousWatches again.
8 September 2025
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review!
We hope your new watch will make an amazing wrist companion and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
Fast delivery if a perfect watch
Fast delivery if a perfect watch; as usual. Thank you
8 September 2025
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review! We're glad to hear your new watch has landed on your wrist quickly and safely.
We hope that it will make an amazing wrist companion and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review!
We hope your new watch will make an amazing wrist companion and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
Long Delays for Returns
In my previous dealings with Serious Watches they were responsive and great to work with. But this last experience has left a lot left for improvement. I returned a watch and it took over a week before they provided a return label. They have now had the returned watch, again, for over a week and not heard anything from them. I doubt I'll do business with them again. So disappointing.
Update: After posting this review they almost immediately took care of my refund so I added a star.
12 August 2025
Reply from SeriousWatches
Dear Mr. Kuntz,
I am truly very sorry to hear that you are dissapointed with our service. As I wrote in my email to you last night the refund was processed on our side this previous Wednesday, international bank transfers may take a couple extra business days to come through in your bank account.
Again, I am truly sorry that you are so disspointed with us. I genuinely think some emails from our side may not have reached you, as I have personally sent you emails multiple times handling your return.
Truly, once more, my apologies, we want all our customers to have a pleasant experience shopping with us, and that includes returning a watch.
Best Regards,
Wies
SeriousWatches
Less than 24h to get my watch!!
Less than 24h to get my watch!!
And the best packaging ever!!
Thanks SW!!
3 September 2025
Reply from SeriousWatches
Thank you so much for your purchase and your wonderful review! We're very glad your new watch has landed on your wrist safely and quickly.
We hope that it will make an amazing addition to your collection and if we can ever do anything for you, we're delighted to be of service!
Best regards,
Wies
SeriousWatches
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