I just received the facial night cream and what I can say at this moment is my face feels softer and I don’t know if it has taken effect yet. I can probably have a better reply after a couple of week... See more
Company replied
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Review summary
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I like how you maintain a line of communication with your customers. You have delivered on your promises and timetable for product delivery. The product itself seems to be very good, easy to use and... See more
Company replied
I like the Serlino Lab products. Have been using religiously for about 3 weeks now and believe I can tell a difference; diminished fine lines and wrinkles. Will see how it goes after a solid 3 or 4 mo... See more
Company replied
The shipping and communication have been well above expectation. Perfectly excellent so far. I cannot speak to its effectiveness yet because I have not used it long enough to see any results. This... See more
Company replied
Company details
Written by the company
SerlinoLab is an Italian men's skincare brand. Every product is formulated and made in Italy, inside a family-owned lab active since 1987. Our formulas are designed exclusively for men who want to look sharp, rested, and younger than their age. SerlinoLab reviews on Trustpilot show real results from real men — fewer wrinkles, firmer skin, and a more rested look from the very first weeks. Read SerlinoLab Trustpilot reviews to see why thousands of men have made the switch.
Contact info
Roma, Italy
- info@serlinolab.it
- www.serlinolab.com
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tried to order
Tried to order, added to cart. Cart remains empty.
Gave up trying to order. I don't think I want to deal with this company if their website is that bad.
17 April 2026
Unprompted review
Reply from SerlinoLab
Ciao Ray,
We'd love to help you directly so you can try our products. Can you flick us a quick message to info@serlinolab.com and we'll send you the product you're wanting to try.
Product is as advertised
Product is as advertised. You can tell the ingredients are top notch and I definitely notice a difference. Im hooked
2 April 2026
Unprompted review
Reply from SerlinoLab
Dear Billy,
thank you for your feedback.
We’re delighted to hear that the product meets your expectations and that you can clearly perceive the quality of the ingredients. It’s great to know you’re already noticing a visible difference—that’s exactly what our formulations are designed to deliver with consistent use.
We truly appreciate your trust and are glad to have you with us.
Team Serlinolab
Still waiting to see results
Still waiting to see results. I'm hopeful, based upon what I have read, but I'm still waiting.
14 April 2026
Unprompted review
Reply from SerlinoLab
Dear Mike,
thank you for your feedback.
We completely understand your position—it's normal to still be waiting for visible results, especially in the early stages. Skincare improvements often require consistent use over several weeks, as the skin needs time to respond and renew.
We’re glad to hear you remain hopeful, and we encourage you to continue the routine to allow the product to express its full potential.
If you need any guidance along the way, our customer support team is always available to assist you.
Thank you for your trust in Serlinolab.
Team Serlinolab
Serious company that you can trust
I have been using the cream as directed, as of now. I haven't seen any changes but has been only few days. ill get back to you in a month ......
9 April 2026
Unprompted review
Reply from SerlinoLab
Dear Oscar,
thank you for your feedback and for your trust in our company.
We appreciate your honest approach—after just a few days of use, it’s completely normal not to see significant changes yet. Skincare results typically develop with consistent use over several weeks, depending on individual skin characteristics.
We’re glad to hear you’re following the routine as directed and look forward to your updated feedback in a month.
Thank you for choosing Serlinolab.
Team Serlinolab
FIVE STARS Very nice
Very nice, I see the results! I’m a fan 110%. Worth trying it and you will be hooked. Results will appear.
14 April 2026
Unprompted review
Reply from SerlinoLab
Dear Thomas,
thank you for your enthusiastic feedback!
We’re delighted to hear that you’re seeing real results and that you’re such a strong supporter of the product. Your words—especially being a “110% fan”—mean a lot to us.
It’s great to know you find it worth trying and that the results have met your expectations.
Thank you for your trust and for choosing Serlinolab.
Team Serlinolab
Easy and quick to absorb
Easy and quick to absorb. Most notably improvement is my forehead and crows feet. The skin coloring under my eyes now blends with my natural complexion. The puffy bags are slightly improved, but it is only the first month of use.
13 April 2026
Unprompted review
Reply from SerlinoLab
Dear Vance,
Thank you so much for your detailed review! We're thrilled to hear the products are easy and quick to absorb, with noticeable improvements on your forehead and crow's feet, plus the under-eye skin coloring now blending naturally — those are fantastic early results after just one month!
The slight improvement in puffy bags is a great sign too; these often take 8-12 weeks of consistent use to show more progress, so you're on the right track.
Keep going, and feel free to share updates or reach out on our support chat for personalized tips!
SerlinoLAB Team 😊
still early
13 April 2026
Unprompted review
Reply from SerlinoLab
Dear Tim,
thank you for your feedback.
We completely understand—when it’s still early, it can take a bit more time to see noticeable changes. Skincare results typically develop with consistent use over several weeks, depending on individual skin characteristics.
We appreciate your patience and look forward to hearing how your experience evolves.
Team Serlinolab
Reply from SerlinoLab
Dear Jerry,
thank you for your feedback.
With only one week of use, it’s completely normal that it’s still too early to evaluate visible results. Skincare benefits typically become more noticeable with consistent use over several weeks, depending on individual skin type and routine.
We appreciate your honesty and look forward to hearing how your experience develops over time.
Team Serlinolab
Great product with fair prices and…
Great product with fair prices and great customer service
2 April 2026
Unprompted review
Reply from SerlinoLab
Dear Joseph,
Thank you so much for your fantastic review! We're thrilled you appreciate our great products, fair prices, and customer service — it's exactly what we strive for every day.
Keep enjoying the results, and if you need recommendations or have questions, reach out on our support chat anytime.
SerlinoLAB Team 😊
my skin feels great…
All I know is the face products feel great on my skin, a little goes a long way, and I've actually noticed that a couple of skin spots are gone since I began using their products. Not looking for miracles here, but so far pleased with my purchase!
18 March 2026
Reply from SerlinoLab
Dear Customer,
Thank you so much for your wonderful review! We're delighted that our face products feel great on your skin, that a little goes a long way, and especially that you've noticed skin spots disappearing — real results like these make our day!
No miracles needed when the products deliver naturally. Keep enjoying them, and if you have questions or want tips, reach out on our support chat anytime.
SerlinoLAB Team 😊
Package damaged and poor packing
This has nothing to do with the product. I think those are great. But you need to change to carrier. I received the package with a big hole in it and box smashed. One of the pump dispensers had been broken and some of the items were out of their product boxes. I think items are useable but this is the second time the package looks like it was tossed about without any care. The package needs ti be marked fragile and more cautious in how loose items are in the box!!!
10 April 2026
Reply from SerlinoLab
Dear Ron,
Thank you for your honest feedback — we're glad the products themselves are great, but we sincerely apologize for the damaged packaging (big hole, smashed box, broken pump dispenser, and loose items). This is unacceptable, especially as it's the second time.
We've noted your suggestions (mark as fragile, better internal protection to prevent loose items) and are reviewing our shipping process immediately to avoid this in the future — best practices include double-boxing, 3 inches of cushioning, and sturdy outer boxes.
All items should still be usable, but please contact our dedicated support chat right away with photos/tracking details. We'll send replacements and ensure a smooth resolution.
Your satisfaction is our priority — thank you for your patience!
SerlinoLAB Team
I'm seeing results in appearance in…
I'm seeing results in appearance in wrinkles disappearing . Product very good.
18 March 2026
Reply from SerlinoLab
Dear Joe,
Thank you so much for your fantastic review! We're thrilled to hear you're seeing results with wrinkles disappearing — that's exactly what our SerlinoLAB products are designed for, and feedback like yours confirms their effectiveness.
Keep up the great routine, and if you need tips to enhance results or have questions, reach out on our support chat anytime.
SerlinoLAB Team 😊
No difference after one bottle
18 March 2026
Reply from SerlinoLab
Dear Raymond,
Thank you for your feedback. We're sorry you haven't noticed a difference after using one full bottle. Results can vary based on individual skin factors, and some improvements become more visible after consistent use over 8-12 weeks.
Please reach out to our dedicated support team for personalized assistance — they'll review your routine and suggest tailored solutions.
We appreciate your patience!
SerlinoLAB Team
Came swiftly
Came swiftly, works great. Need to update the face cream, it seems i used too much , or more than needed.
18 March 2026
Reply from SerlinoLab
Dear Dennis,
Thank you for your feedback! We're glad the product arrived swiftly and works great for you.
Regarding the face cream, it's common to use a smaller amount than expected (pea-sized is usually enough for the whole face) — this ensures even absorption without waste. Try applying less next time for optimal results.
If you need dosage tips or have other questions, reach out on our support chat anytime!
SerlinoLAB Team 😊
Reply from SerlinoLab
Dear Tony,
Thank you so much for your kind review! We're thrilled to hear you appreciate both our great customer service and products — that's exactly what we strive for every day.
Your feedback motivates us to keep delivering the best experience. If you have any questions or need recommendations, feel free to reach out on our support chat.
SerlinoLAB Team 😊
45 almost daily applications and zero…
45 almost daily applications and zero change in my turkey neck and eye bags. Waste of $80.
5 April 2026
Reply from SerlinoLab
Dear Jeff,
Thank you for your feedback, and we're sorry to hear the results haven't met your expectations after 45 nearly daily applications on turkey neck and eye bags. Skincare results are highly individual and can depend on factors like skin type, age, and lifestyle that topical products alone may not fully resolve.
That said, we'd love to help! Please contact our dedicated support team for personalized assistance tailored to your specific needs — they can recommend adjustments or alternatives.
Your satisfaction matters to us.
SerlinoLAB Team
the quality is amazing
the quality is amazing
I just hope the price doesn't go up crazy
18 March 2026
Reply from SerlinoLab
Dear MINA,
thank you for your feedback.
We’re glad to hear that you find the quality amazing. Regarding your comment about pricing, we understand your concern and we always aim to maintain a balance between product quality, formulation standards, and long-term value. Any future pricing updates are carefully considered and not made lightly.
We truly appreciate your trust and your honest feedback.
Thank you for choosing Serlinolab.
Team Serlinolab
Seems like a quality product
Seems like a quality product, but it’s to soon to tell as I have only been using it for a week.
18 March 2026
Reply from SerlinoLab
Dear Mike,
thank you for your feedback.
We’re glad to hear that the product gives you a positive impression of quality, even at this early stage. One week of use is indeed still a very initial period, and skincare results typically become more noticeable with consistent application over several weeks.
We appreciate your thoughtful approach and look forward to hearing how your experience develops over time.
Thank you for choosing Serlinolab.
Team Serlinolab
This product is based on science and…
This product is based on science and has been proven positive through tests. I have had a great results and will be a client for ever! Thank you
18 March 2026
Reply from SerlinoLab
Dear KAMYAR,
thank you for sharing your feedback.
We’re delighted to hear that you’ve experienced great results and that you value the scientific approach behind our formulations. It’s especially rewarding to know that you intend to remain a long-term customer.
Your trust and satisfaction mean a lot to us.
Thank you for choosing Serlinolab.
Team Serlinolab
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