I just received the facial night cream and what I can say at this moment is my face feels softer and I don’t know if it has taken effect yet. I can probably have a better reply after a couple of week... See more
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Review summary
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I like how you maintain a line of communication with your customers. You have delivered on your promises and timetable for product delivery. The product itself seems to be very good, easy to use and... See more
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I like the Serlino Lab products. Have been using religiously for about 3 weeks now and believe I can tell a difference; diminished fine lines and wrinkles. Will see how it goes after a solid 3 or 4 mo... See more
Company replied
The shipping and communication have been well above expectation. Perfectly excellent so far. I cannot speak to its effectiveness yet because I have not used it long enough to see any results. This... See more
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Company details
Written by the company
SerlinoLab is an Italian men's skincare brand. Every product is formulated and made in Italy, inside a family-owned lab active since 1987. Our formulas are designed exclusively for men who want to look sharp, rested, and younger than their age. SerlinoLab reviews on Trustpilot show real results from real men — fewer wrinkles, firmer skin, and a more rested look from the very first weeks. Read SerlinoLab Trustpilot reviews to see why thousands of men have made the switch.
Contact info
Roma, Italy
- info@serlinolab.it
- www.serlinolab.com
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from SerlinoLab
Dear Will,
thank you for your feedback.
We’re delighted to hear that you found the ordering process simple, the shipping fast, and—most importantly—that your skin is responding so positively to the product.
We truly appreciate your trust and are happy to have you as part of the Serlinolab community.
Team Serlinolab
Reply from SerlinoLab
Dear Mike,
thank you for your feedback.
We’re glad to hear that your experience so far has been positive and that the product seems to be working well for you. With continued and consistent use, we hope you’ll notice even more visible improvements over time.
Thank you for your trust and for choosing Serlinolab.
Team Serlinolab
I'm seeing some changes
I'm seeing some changes, but I'm not totally convinced yet. I'm staying hopeful.
10 May 2026
Unprompted review
Reply from SerlinoLab
Dear Wayne,
thank you for your honest feedback.
We’re glad to hear that you’re already noticing some initial changes. At the same time, we completely understand wanting a bit more time before feeling fully convinced. Skincare results can develop gradually and often become more noticeable with continued, consistent use.
We appreciate your openness and your willingness to stay hopeful, and we truly hope the coming weeks will bring even more visible improvements.
Thank you for your trust and for choosing Serlinolab.
Team Serlinolab
It works!
It works! My skin looks better. Trying to get my buddy to try it.
10 May 2026
Unprompted review
Reply from SerlinoLab
Dear Kevin,
thank you for your feedback.
We’re delighted to hear that you’re noticing visible improvements in your skin and that your experience has been so positive.
It’s especially rewarding to know that you’re already recommending the products to a friend—word of mouth from satisfied customers is the greatest compliment we can receive.
Thank you for your trust and for choosing Serlinolab.
Team Serlinolab
The ads are compelling and truthful
The ads are compelling and truthful. I am 80 years old and am definitely seeing a big improvement in my face and neck just like the ads promise.
10 May 2026
Unprompted review
Reply from SerlinoLab
Dear John,
thank you for your wonderful feedback.
We’re truly delighted to hear that you’re seeing such noticeable improvements in your face and neck, and especially that your experience has reflected what was communicated in our ads.
Your words mean a great deal to us, particularly because they highlight the value of consistency and proper skincare at any age.
Thank you for your trust and for choosing Serlinolab.
Team Serlinolab
I will need a little more time.
The product seems well made and in month or two I should know if good results are possible.
1 May 2026
Unprompted review
Reply from SerlinoLab
Dear Craig,
thank you for your feedback.
Your approach is absolutely reasonable—skincare products generally require a bit more time and consistency before their full benefits can be properly evaluated. A month or two of regular use is often the ideal timeframe to assess more visible improvements.
We’re pleased to hear that your first impression of the product quality has been positive, and we hope the coming weeks will confirm your expectations.
Thank you for your trust and for choosing Serlinolab.
Team Serlinolab
Night Face Cream is a fantastic…
Night Face Cream is a fantastic product.
Only wished that there was a followup face cream for daytime use.
10 May 2026
Unprompted review
Reply from SerlinoLab
Dear David,
thank you for your feedback.
We’re delighted to hear that you consider the Night Face Cream a fantastic product.
You’ll also be pleased to know that we do offer a daytime face cream, specifically formulated for daily use and designed to complement the night routine while providing hydration and protection throughout the day.
Thank you for your trust and for choosing Serlinolab.
Team Serlinolab
I haven’t used your product long enough…
I haven’t used your product long enough to see the gains described by the other respondents. It goes on smoothly, feels good when applied but I’ll need more time to give a 5-Star rating.
8 May 2026
Unprompted review
Reply from SerlinoLab
Dear Rich,
thank you for your honest feedback.
We completely understand your position—if you haven’t been using the product for very long, it’s normal to need more time before evaluating the kind of improvements other customers describe. Skincare results typically become more noticeable with consistent use over several weeks.
We’re glad to hear that you already appreciate the smooth application and pleasant feel on the skin, as comfort and ease of use are important parts of a good routine.
We hope that, with continued use, we’ll soon be able to earn that 5-star rating from you as well.
Thank you for your trust and for choosing Serlinolab.
Team Serlinola
Amazing customer service
Amazing customer service. I accidently order too many of the same product. They are going to accomodate me to make it right on my behalf even though they were not responsible. I haven't even used their products yet, but based on their customer service I'm confident I'm going to love them!!
8 May 2026
Unprompted review
Reply from SerlinoLab
Dear Jonathan,
thank you for your kind words.
We’re truly pleased to hear that your experience with our customer service has been so positive. Even when situations happen by mistake, we always do our best to find a fair and helpful solution for our customers.
It means a lot to know that this gave you confidence in both our company and our products, even before starting your skincare routine. We sincerely hope the products will meet—and exceed—your expectations.
Thank you for your trust and for choosing Serlinolab.
Team Serlinolab
I had 2 people comment how good my skin…
I had 2 people comment how good my skin looks
6 May 2026
Unprompted review
Reply from SerlinoLab
Dear Frank,
thank you for sharing your experience.
We’re delighted to hear that people around you have already noticed a positive change in your skin’s appearance. Receiving compliments like that is often the best confirmation that the routine is making a visible difference.
Thank you for your trust and for choosing Serlinolab.
Team Serlinolab
I started a week ago
I started a week ago. I can definitely feel a difference when I apply. I’m hoping to see a few results in a few more weeks. I can tell my skin feels softer.
9 May 2026
Unprompted review
Reply from SerlinoLab
Dear Bruce,
thank you for your feedback.
We’re glad to hear that after just one week you can already feel a noticeable difference during application and that your skin feels softer. Those are very encouraging early signs.
With continued and consistent use over the next few weeks, we hope you’ll begin to see even more visible improvements.
Thank you for your trust and for choosing Serlinolab.
Team Serlinolab
Feel like it is working
I really like this product. I do feel a difference when a touch my face. I will probably buy some more later. I am tempted to try the other products as well, especially if I get a special discount code😄
1 May 2026
Unprompted review
Reply from SerlinoLab
Dear Branden,
thank you for your feedback.
We’re glad to hear that you’re enjoying the product and that you can already feel a difference in your skin. Those early tactile improvements are often one of the first encouraging signs of a consistent skincare routine.
It’s great to know you’re considering trying other products from the line as well—we’re confident they would complement your routine nicely. And who knows… it’s always worth keeping an eye on future special offers 😄
Thank you for your trust and for choosing Serlinolab.
Team Serlinolab
Too soon to tell
I like the product but it's only been a week so really too soon to tell the impact.
8 May 2026
Unprompted review
Reply from SerlinoLab
Dear Bill,
thank you for your feedback.
We’re glad to hear that your first impression of the product is positive. After only one week of use, it’s completely understandable that it’s still too early to fully evaluate the results.
With consistent application over the coming weeks, the benefits generally become more noticeable over time. We look forward to hearing how your experience evolves.
Thank you for your trust and for choosing Serlinolab.
Team Serlinolab
Love these products
Love the products and I can already see and feel a difference of my skin. My eyes look more youthful than I have ever seen. The products are amazing and highly recommend them.
7 May 2026
Unprompted review
Reply from SerlinoLab
Dear Jack,
thank you for your wonderful feedback.
We’re delighted to hear that you can already see and feel a difference in your skin, and especially that the eye area appears more refreshed and youthful.
It means a lot to us that you find the products amazing and would highly recommend them to others.
Thank you for your trust and for choosing Serlinolab.
Team Serlinolab
I had some issues with the delivery
I had some issues with the delivery of my package. SerlinoLab completely stepped up to replace my order. Great customer service experience and so far, I like the product.
30 April 2026
Unprompted review
Reply from SerlinoLab
Dear Jason,
thank you for your feedback.
We’re sorry that you initially experienced issues with the delivery of your package, but we’re very glad we were able to step in quickly and resolve the situation for you. Providing reliable and attentive customer support is extremely important to us.
It’s also great to hear that your experience with the product so far has been positive.
Thank you for your trust and for choosing Serlinolab.
Team Serlinolab
Reply from SerlinoLab
Dear Shawn,
thank you for your feedback.
We’re glad to hear that, even though it’s still early, your experience so far has been very positive. Skincare results often become more noticeable with consistent use over the coming weeks.
We appreciate your trust and look forward to hearing how your experience evolves.
Team Serlinolab
Had I received the product “unbroken”. I only received one bottle because of the breakage.
Would have rated the product five stars but upon receiving said product, one of the bottles was cracked and most of the cream was lost in the package.
I have been using the bottle that survived shipping and love how the skin absorbs it and how it feels in the am. I’ve only been using it for a couple of weeks so not 100% sure of any changes to my face.
I will most likely order again and hope I achieve all that the ad claims.
8 April 2026
Unprompted review
Reply from SerlinoLab
Dear John,
thank you for your feedback, and we sincerely apologize for the inconvenience caused by the damaged bottle during shipping.
If you have not yet contacted our customer support team, we kindly invite you to do so, so that we can arrange the shipment of a replacement product for the item that arrived broken.
We’re glad to hear that the product you were able to use left a positive impression in terms of texture and absorption, and we truly appreciate your willingness to give us another opportunity.
Thank you again for your understanding and for choosing Serlinolab.
Team Serlinolab
Is this organic or plastic free?
7 May 2026
Unprompted review
Reply from SerlinoLab
Hi Brent,
Thanks for reaching out.
We’ve replied to your email with the information requested above. Please feel free to let us know if you have any other questions or need further assistance.
love the new packaging and product
love the new packaging and product, customer service is A+
7 May 2026
Unprompted review
Reply from SerlinoLab
Dear Customer,
thank you for your feedback.
We’re delighted to hear that you appreciate both the new packaging and the product itself. It’s also wonderful to know that our customer service earned an A+ in your experience—providing attentive support is one of our top priorities.
Thank you for your trust and for choosing Serlinolab.
Team Serlinolab
Reply from SerlinoLab
Hi Edward,
Thanks so much for your feedback!
If you ever need any assistance or have any questions, you’re always welcome to contact our support team, we’re happy to help.
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