useless, they sent parts for my Lazyboy couch 6 months ago, it is still not fixed. Then they assign me to another company , SAW furniture repair, their tech couldn't get a bolt out of a 2 year old cou... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If I could give this company a 1/2 star I would. We paid for their Total Protection Worry Free 5 year furniture warranty only to find 3 years later that it doesnt cover threads that are pulled, allowi... See more
I would give zero stars if that were an option. I paid $1992 for pet protection plan for a sectional and recliner purchased from LaZBoy. Covered items include scratches caused by pets. I submitted a c... See more
Extremely disappointed with ServeCo's warranty service. I purchased a protection plan expecting coverage, but my claim was denied under a minor policy exclusion. It feels like they look for every loop... See more
Company details
Contact info
19 Smiley Ingram Road Southeast, 30121, Cartersville, United States
- www.serveco.com
1.4
Bad
63 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
serveco ( what a screw around )
I am utterly disappointed in myself for paying 500$ for a full warranty on my sofa. To be told that another company would cone to access the damage with parts. The back bust out of a brand new sofa. Step up serveco . Take responsibility - the springs gave way and the back board bust through the fabric. So far since March 5th I have been corresponding with serveco who sent my request to proto poli and now it’s sent to the retailer. But each company I contact tells me to contact the other company. My warrenty is under serveco - over a month of being told numerous times through email and text that someone will contact me in 48 business hours. 1.5 months later and still trying to get answers March 5 2024- April 14 2024
4 March 2024
Unprompted review
ServeCo does not stand behind their work!
Called ServeCo in November of 2023 and requested repair of my power recliner. They came out on 12/13/23 and repaired recliner. Six weeks later it stopped working. I called ServeCo and they tell me they do not warranty their work beyond seven days following the service call. WHAT A RIP OFF! ServeCo does not stand behind their work, do not use them to repair your furniture!
25 January 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.