Setfords Reviews 

16,232
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,740 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and solicitors for their exceptional efficiency, clear communication, and professional guidance throughout property transactions. Reviewers note that queries are answered promptly, paperwork is handled seamlessly, and the overall remote service makes buying and selling homes stress-free. Many people emphasize the detailed advice and reliable support they receive, ensuring a smooth path to completion. Some reviewers were not happy with the communication, mentioning that transactions took too long and it was frustratingly difficult to get timely responses. A few consumers also felt disconnected when changes occurred regarding their assigned legal representatives without any prior notice.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting extremely efficient, helpful, and professional... See more

Service

Consumers find service to be positive and express great satisfaction with property transactions. Reviewers... See more

Customer service

Customers report positive experiences with customer service, highlighting responsive, knowledgeable, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and efficient... See more

User experience

Clients share positive opinions on user experience, highlighting an easy, stress-free, and smooth process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience using Setfords to buy my first flat. Matt was friendly and approachable, and made me feel like there were no silly questions. All my emails were responded to promptly, he was... See more

Company replied

Rated 5 out of 5 stars

Setfords has provided a great service when selling our home in Brighton, the wonderful Ovie Opone has done a very professional job from the introduction throughout to the completion, He was always... See more

Company replied

Rated 5 out of 5 stars

The last time I bought & sold a property it was a complete faff having to appear in person and sign with ink. This remote service (with fixed fee), was delivered seamlessly, with zero hassle and pain... See more

Company replied

Rated 5 out of 5 stars

Great communication, very efficient, polite staff. House sale went through really quickly Sarah and her team were great, any questions where answered quickly. Highly recommended, after a bad experien... See more

Company replied


Company details

  1. #10 of 60 best companies in Lawyer
  2. #6 of 65 best companies in Conveyancer
  3. #1 of 36 best companies in Family Lawyer
  4. #11 of 84 best companies in Law firm
  5. #19 of 155 best companies in Legal Services
  6. #6 of 43 best companies in Property lawyer

Written by the company

Our expert lawyers are located nationwide and work with a central support team based in our head office in Guildford. Because we use technology to enable our lawyers to work flexibly – in many cases from their homes or clients’ offices – we are able to keep overheads low and pass on those savings to our clients. Our unique way of working also ensures our clients deal only with their consultant lawyer – they won’t find themselves handed off to a junior team member who can’t offer the expert advice or personal support they deserve. And because our lawyers don’t have billing targets, they are able to focus on the right number of clients and ensure each and every one gets a dedicated service. We can offer advice on a broad range of legal matters including residential property, employment, family law, commercial property, corporate and commercial matters, and personal injury and clinical negligence cases.


Contact info

4.9

Excellent

TrustScore 5 out of 5

16k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(16,232)

2,551 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Angie

Rated 5 out of 5 stars

Amazing experience

Amazing experience. We’ve used Angie at Setfords twice now to buy and sell properties and she is fabulous. Always answer our calls and is lovely and friendly. Would never use anyone else

4 October 2023
Setfords logo

Reply from Setfords

Dear Megan,

Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Kind Regards,
Setfords

Rated 5 out of 5 stars

Great Service

We dealt with Angie Dooling at Amesbury and have to say from introduction to completion Angie was so professional and had time to discuss with us the selling process. We will be buying in the next twelve months and have already asked Angie to represent us. Great Service... excellence in customer service....

4 October 2023
Setfords logo

Reply from Setfords

Dear John,

Thank you for your great review. We value our clients' feedback and we are glad to hear that you would recommend our services.

Kind regards,
Setfords

Rated 5 out of 5 stars

Angie is the best.

4 October 2023
Setfords logo

Reply from Setfords

Dear Aaron,

Thank you for the good review. We value our clients' feedback and we are glad to hear that you were impressed with the level of service you received.

Kind Regards,
Setfords

Rated 5 out of 5 stars

House conveyancing

Angie was incredibly helpful, giving excellent, prompt advice and helping the sale go through very smoothly.

8 August 2023
Setfords logo

Reply from Setfords

Dear Angela & Simon,

Thank you for sharing your kind words with us. It means the world to us and to our entire team! We are glad to hear that you were impressed with the level of service you received.

Kind Regards,
Setfords

Rated 5 out of 5 stars

COMPLEX MOVE

My solicitor Angie Dooling was brilliant. The move involved the purchase of my new property and the rental of my old one. She was efficient and secured the transactions on time reducing the usual stress of completion. I could not have asked for a better service.

17 July 2023
Setfords logo

Reply from Setfords

Dear Mr Hughes,

Thank you for sharing your kind words with us. It means the world to us and to our entire team! We are glad to hear that you were impressed with the level of service you received.

Kind Regards,
Setfords

Rated 5 out of 5 stars

Angie and Anthony were great to deal…

Angie and Anthony were great to deal with very friendly and professional. Nothing is too much trouble. I would 100% use these guy’s again.

4 July 2023
Setfords logo

Reply from Setfords

Dear Alex,

Thank you for sharing your kind words with us. It means the world to us and to our entire team! We are glad to hear that you were impressed with the level of service you received.

Kind Regards,
Setfords

Rated 5 out of 5 stars

Great, professional, service

We have used Angie and her team's services before and would definitely recommend them.

10 May 2023
Setfords logo

Reply from Setfords

Dear Andrew,

Thank you for your great feedback. We pride ourselves on delivering excellent service and are thrilled to hear you would recommend our services.

Kind regards,
Setfords

Rated 5 out of 5 stars

Probate property sale

The personal and friendly service of Angie in the Wilton, now Amesbury office, was a pleasant experience. Angie put us at ease and steered us through the process extremely competently. We would definitely recommend her and use the services again should the need arise.

10 April 2023
Setfords logo

Reply from Setfords

Dear Ralph,

Thank you for sharing your kind words with us. It means the world to us and to our entire team! We are thrilled to hear you would recommend our services.

Kind Regards,
Setfords

Rated 5 out of 5 stars

Angie Dooling from Wilton Office was…

Angie Dooling from Wilton Office was superb. She helped to get information through for a deadline I had to meet. So we managed it with days ahead. But it was not easy and showed signs of Months waiting for Land registry. But never took us a month, but we worked together, chasing etc. Cant fault their service. It was a 5 star service. Comes highly recommended.

8 December 2022
Setfords logo

Reply from Setfords

Dear Theresa,

Thank you for your great feedback. We pride ourselves on delivering excellent service and are thrilled to hear you would recommend our services.

Kind regards,
Setfords

Rated 5 out of 5 stars

Excellent service from start to finish

Setfords helped me through the purchase of my first house. Angie was fantastic to deal with throughout and a lovely person. She was personable, quick to respond to emails and actioned any instructions as soon as possible. There were some delays on the seller's side but she kept me informed and pushed things through to completion. I would recommend Setfords and Angie to anyone looking for a conveyancer.

7 December 2022
Setfords logo

Reply from Setfords

Dear Miss Hall,

Thank you for sharing your kind words with us. It means the world to us and to our entire team! We are thrilled to hear you would recommend our services.

Kind Regards,
Setfords

Rated 5 out of 5 stars

Angie Dooling is fantastic

Angie Dooling is fantastic, highly recommend.

15 August 2022
Setfords logo

Reply from Setfords

Dear Mr Tipping,

Thank you for your great feedback. We pride ourselves on delivering excellent service and are thrilled to hear you would recommend our services.

Kind regards,
Setfords

Rated 5 out of 5 stars

Angie was great during the process of…

Angie was great during the process of helping us buy our house.

She kept us updated as much as possible and was available to answer any questions we had!

Thanks again!

9 August 2022
Setfords logo

Reply from Setfords

Dear Ben,

Thank you for sharing your kind words with us. It means the world to us and to our entire team! We are glad to hear that you were impressed with the level of service you received.

Kind Regards,
Setfords

Rated 5 out of 5 stars

Setfords - professional and reassuring.

My mortgage application was handled throughout by Angie Dooling. Highly professional and attentive to all enquiries, she was very reassuring and extremely pleasant to deal with.
I would definitely employ her conveyancing services/the company's services again.

19 July 2022
Setfords logo

Reply from Setfords

Dear Ramon,

Thank you for sharing your kind words with us. It means the world to us and to our entire team! We are glad to hear that you were impressed with the level of service you received.

Kind Regards,
Setfords

Rated 4 out of 5 stars

Angie was quick

Angie was quick, efficient and easy to contact.However there was a few mistakes by office staff, sending information to the property I was selling and not to the correspondence address, also invoicing me incorrectly and taking to much payment, which was resolved after I point out their mistake.

24 June 2022
Setfords logo

Reply from Setfords

Dear Mr & Mrs Haydock

Thank you for the positive review. We value our clients' feedback and we are glad to hear that you were impressed with the level of service you received.

Kind Regards,
Setfords

Rated 5 out of 5 stars

Excellent service

Excellent service. Nothing was too much trouble, emails were responded to quickly and efficiently and we always felt well informed on progress of our sale and purchase. I would recommend Angie to anyone going through house sale or purchasing.

25 May 2022
Setfords logo

Reply from Setfords

Dear Shaun

Thank you for your great review. We value our clients' feedback and we are glad to hear that you would recommend our services.

Kind regards
Setfords

Rated 5 out of 5 stars

Excellent service

Throughout the whole buying and selling process Angie was both professional and helpful, and was nice and easy to deal with. Nothing was too much trouble and she was always on our side.

24 May 2022
Setfords logo

Reply from Setfords

Dear Christopher

Thank you for providing your feedback. We pride ourselves on delivering excellent service and we are pleased to hear that you have had a positive experience.

Kind Regards,
Setfords

Rated 5 out of 5 stars
Setfords logo

Reply from Setfords

Dear Margaret

Thank you for the positive review. We value our clients' feedback and we are glad to hear that you were impressed with the level of service you received.

Kind Regards,
Setfords

Rated 5 out of 5 stars

Kept us informed all the way through…

Kept us informed all the way through the buying and selling process, which can be very stressful but Angie and Samantha eased that stress as no chasing was needed , very efficient Thankyou for all your hard work make a wonderful team

10 May 2022
Setfords logo

Reply from Setfords

Thank you for providing your feedback. We pride ourselves on delivering excellent service and we are pleased to hear that you have had a positive experience.

Kind Regards,
Setfords

Rated 5 out of 5 stars

The service we received from our…

The service we received from our solicitor Angie was absolutely amazing from the start of our sale and purchase to completion. We could not fault her at all. Thank you.

22 October 2021
Setfords logo

Reply from Setfords

Dear Julie

Thank you for the positive review. We value our clients' feedback and we are glad to hear that you were impressed with the level of service you received.

Kind Regards,
Setfords Solicitors

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look