Setfords Reviews 

16,232
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,740 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and solicitors for their exceptional efficiency, clear communication, and professional guidance throughout property transactions. Reviewers note that queries are answered promptly, paperwork is handled seamlessly, and the overall remote service makes buying and selling homes stress-free. Many people emphasize the detailed advice and reliable support they receive, ensuring a smooth path to completion. Some reviewers were not happy with the communication, mentioning that transactions took too long and it was frustratingly difficult to get timely responses. A few consumers also felt disconnected when changes occurred regarding their assigned legal representatives without any prior notice.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting extremely efficient, helpful, and professional... See more

Service

Consumers find service to be positive and express great satisfaction with property transactions. Reviewers... See more

Customer service

Customers report positive experiences with customer service, highlighting responsive, knowledgeable, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and efficient... See more

User experience

Clients share positive opinions on user experience, highlighting an easy, stress-free, and smooth process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience using Setfords to buy my first flat. Matt was friendly and approachable, and made me feel like there were no silly questions. All my emails were responded to promptly, he was... See more

Company replied

Rated 5 out of 5 stars

Setfords has provided a great service when selling our home in Brighton, the wonderful Ovie Opone has done a very professional job from the introduction throughout to the completion, He was always... See more

Company replied

Rated 5 out of 5 stars

The last time I bought & sold a property it was a complete faff having to appear in person and sign with ink. This remote service (with fixed fee), was delivered seamlessly, with zero hassle and pain... See more

Company replied

Rated 5 out of 5 stars

Great communication, very efficient, polite staff. House sale went through really quickly Sarah and her team were great, any questions where answered quickly. Highly recommended, after a bad experien... See more

Company replied


Company details

  1. #10 of 60 best companies in Lawyer
  2. #6 of 65 best companies in Conveyancer
  3. #1 of 36 best companies in Family Lawyer
  4. #11 of 84 best companies in Law firm
  5. #19 of 155 best companies in Legal Services
  6. #6 of 43 best companies in Property lawyer

Written by the company

Our expert lawyers are located nationwide and work with a central support team based in our head office in Guildford. Because we use technology to enable our lawyers to work flexibly – in many cases from their homes or clients’ offices – we are able to keep overheads low and pass on those savings to our clients. Our unique way of working also ensures our clients deal only with their consultant lawyer – they won’t find themselves handed off to a junior team member who can’t offer the expert advice or personal support they deserve. And because our lawyers don’t have billing targets, they are able to focus on the right number of clients and ensure each and every one gets a dedicated service. We can offer advice on a broad range of legal matters including residential property, employment, family law, commercial property, corporate and commercial matters, and personal injury and clinical negligence cases.


Contact info

4.9

Excellent

TrustScore 5 out of 5

16k reviews

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4.9

All reviews

(16,232)

2,551 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Angie

Rated 5 out of 5 stars

Angie did an amazing job

Angie did an amazing job. We would highly recommend her for anyone needing a solicitor.

9 June 2021
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Reply from Setfords

Dear Tom

Thank you for the positive review. We value our clients' feedback and we are glad to hear that you were impressed with the level of service you received.

Kind Regards,
Setfords Solicitors

Rated 5 out of 5 stars

Angie Dooling was very helpful with my…

Angie Dooling was very helpful with my mothers move into a McCarthy & Stone home. It was a stressful time for all of us.

27 May 2021
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Reply from Setfords

Dear Debra

Thank you for providing your feedback. We pride ourselves on delivering excellent service and we are pleased to hear that you have had a positive experience.

Kind Regards,
Setfords Solicitors

Rated 5 out of 5 stars

Angie was fantastic

Angie was fantastic - efficient, precise and thorough. Would highly recommend!

5 February 2021
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Reply from Setfords

Thank you for your great feedback. We pride ourselves in delivering an excellent service and are thrilled to hear you would recommend our services.

Kind regards
Setfords Solicitors

Rated 5 out of 5 stars

Brilliant service by Angie deeds change

Brilliant service by Angie , very efficient always answers her phone , quick and reliable (think that's the first time you will hear that about a solicitor! )

8 January 2021
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Reply from Setfords

Thank you for providing your feedback. We pride ourselves on delivering an excellent service and we are pleased to hear that you have had a positive experience.

Kind Regards,
Setfords Solicitors

Rated 5 out of 5 stars

Use Setfords!

Angie was absolutely incredible. I cannot recommend her and Setfords enough. She worked really hard on my sale and purchase, which was far from straightforward, and kept me informed throughout. Everything was always clearly explained. If you’re looking for a conveyancer - choose Setfords!

7 January 2021
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Reply from Setfords

Dear Ms Billington

Thank you for sharing your kind words with us. It means the world to us and to our entire team! We pride ourselves in delivering an excellent service and are thrilled to hear you would recommend our services.

Kind Regards,
Setfords Solicitors

Rated 5 out of 5 stars

Our Solicitor Angie Dooling has been an…

Our Solicitor Angie Dooling has been an absolute to joy to work with - always available, very positive and upbeat. She explains legal matters in a way that even I can understand them. The back office function supports her well from what I can see as an outsider. Keep up the good work. I would absolutely not hesitate to recommend them.

5 January 2021
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Reply from Setfords

Dear Josie

Thank you for your great feedback. We pride ourselves in delivering an excellent service and are thrilled to hear you would recommend our services.

Kind regards
Setfords Solicitors

Rated 5 out of 5 stars

Fantastic service

Angie was an absolute star from start to finish, great communication and really efficient. It’s also worth mentioning that Setfords are very reasonably priced, considering the excellent service.

23 December 2020
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Reply from Setfords

Dear Mr and Mrs Green

Thank you for providing your feedback. We pride ourselves on delivering an excellent service and we are pleased to hear that you have had a positive experience.

Kind Regards,
Setfords Solicitors

Rated 5 out of 5 stars

Very user friendly

Very user friendly! Brilliant service. Thank you Angie at Setfords.
Liz and Steve E ( Salisbury)

15 October 2020
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Reply from Setfords

Dear Mr and Mrs E,

Thank you for providing your feedback. We pride ourselves on delivering an excellent service and we are pleased to hear that you have had a positive experience.

Kind Regards,
Setfords Solicitors

Rated 5 out of 5 stars

A fabulous firm to deal with

A fabulous firm to deal with! This was a very stressful move and I dont know how I would have handled it, if I didnt have Angie Dooling on my side! Angie was amazing from start to finish, Angie kept me sane!!

4 October 2020
Unprompted review
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Reply from Setfords

Dear Miss Blackman,

Thank you for providing your feedback. We pride ourselves on delivering an excellent service and we are pleased to hear that you have had a positive experience.

Kind Regards,
Setfords Solicitors

Rated 5 out of 5 stars

Professional

Professional, efficient and friendly service - perfect! Thank you Angie Dooling 😀

16 September 2020
Unprompted review
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Reply from Setfords

Dear Jenny,

Thank you for providing your feedback. We pride ourselves on delivering an excellent service and we are pleased to hear that you have had a positive experience.

Kind Regards,
Setfords Solicitors

Rated 5 out of 5 stars

Service levels during this pandemic

All during this pandemic, i have been kept fully informed of the status of my property sale by Angie Dooling of Setfords Solicitors, she has provided a most reassuring level of service and professionalism.

i would highly recommend her

20 August 2020
Unprompted review
Setfords logo

Reply from Setfords

Thank you for providing your feedback. We pride ourselves on delivering an excellent service and we are pleased to hear that you have had a positive experience.

Kind Regards,
Setfords Solicitors

Rated 5 out of 5 stars

Exceptional Service

My conveyancer Angie has been amazing.
Prompt replies, very timely manner, sense of urgency and professionalism.
I will keep working with her in the future.

7 August 2020
Unprompted review
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Reply from Setfords

Dear Alex,

Thank you for the great review. We are thrilled to hear that you would recommend our services.

Kind Regards,
Setfords Solicitors

Rated 5 out of 5 stars

Angie was very helpful and efficient

Angie was very helpful and efficient, I have a portfolio of properties and she was by far the best Soliciter I have ever dealt with , would definitely recommend people to use Angie for there conveyancing , highly recommended

17 July 2020
Unprompted review
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Reply from Setfords

Thank you for providing your feedback. We pride ourselves on delivering an excellent service and we are pleased to hear that you have had a positive experience.

Kind Regards,
Setfords Solicitors

Rated 5 out of 5 stars

Fantastic Fantastic Fantastic

Fantastic Fantastic Fantastic, We were kept in the loop all the way through the transaction, very professional approach, and a very proactive knowledgeable Angie Dooling. First Class, Highly Recommended, N Yeomans

13 July 2020
Unprompted review
Rated 5 out of 5 stars

Angie Dooling kept me fully informed…

Angie Dooling kept me fully informed throughout the process and went above and beyond to get my existing mortgage redemption figure in time for my new mortgage to be processed.
This all happened during lockdown so was not easy

8 July 2020
Unprompted review
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Reply from Setfords

Dear Mrs Webb

Thank you for providing your feedback. We pride ourselves on delivering an excellent service and we are pleased to hear that you have had a positive experience.

Kind Regards,
Setfords Solicitors

Rated 5 out of 5 stars

House purchase

Angie delivered fantastic service from start to end of our house purchase. Thank you .

3 March 2020
Unprompted review
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Reply from Setfords

Dear Julie,

Thank you for providing your feedback. We pride ourselves on delivering an excellent service and we are pleased to hear that you have had a positive experience.

Kind Regards,
Setfords Solicitors

Rated 5 out of 5 stars

Angie and her team- great service

Angie and her team- great service - super efficient and friendly. Setfords clearly set the tone for what can be a complete minefield. well done !!!

23 December 2019
Unprompted review
Setfords logo

Reply from Setfords

Dear Mr Allen,

Thank you for taking the time to leave such a positive review. It is always great to hear that you were pleased with the service you received.

Kind Regards,
Setfords Solicitors

Rated 5 out of 5 stars

Angie Dooling was very good.

9 December 2019
Unprompted review
Setfords logo

Reply from Setfords

Dear Debra,

Thank you for providing your feedback. We pride ourselves on delivering an excellent service and we are pleased to hear that you have had a positive experience.

Kind Regards,
Setfords Solicitors

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