TV installation was all carried out to schedule and all connections thoroughly checked to ensure everything was working correctly. The Internet/Wi-Fi connections were also checked and the signal to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Established in 1972
Sevenoaks Sound and Vision is one of the largest independent Hi-Fi and Home Cinema retailers in the UK.
20 beautiful stores nationwide
A best-in-class eCommerce website, and a friendly UK based Telesales team, Sevenoaks offers a unique, first-class experience. All of this is supported by a custom installation service which specialises in the creation and installation of bespoke home entertainment systems to suit all budgets.
Superb customer service
At Sevenoaks, we guarantee superb customer service – that means listening carefully to what you want, offering impartial, expert advice and access to an unrivalled product range with every leading manufacturer represented. Our knowledgeable staff are highly trained, dedicated to customer service and have a genuine enthusiasm and passion for home entertainment.
You can reach us via:
email:- support@ssav.com
Telephone:- 01732 740944
The phone lines are open Monday – Friday 9am to 5pm and the team will try to answer any queries.
Talk to the experts
You can now talk to the experts and place your order directly over the phone with our friendly UK based team by calling 0333 016 4775 from 9am to 5:30pm Monday to Saturday, and 10am to 4pm Sunday.
Our 0333 number is a local rate call and our fully product-trained team is on hand to answer any questions you may have. So if you want to check that new smart TV is the right one for you, ask about which turntable best suits your requirements, or simply check stock availability before placing your order, we are here to help so call us today!
Design & Installation
Whether you are building, renovating, or just want to expand an existing audio-visual system, we will listen to your requirements and produce a bespoke design based on your needs and budget. We manage the entire project, from the initial no obligation consultation, through to a complete, professional installation, without a wire or cable to be seen.
We also offer an optional free of charge site visit, where one of our team will visit you to discuss the perfect way to integrate your new project into your home.
See our Design & Installation page to find out more and book a site visit.
Unit 1 Morewood Close Industrial Estate, TN13 2HU, Sevenoaks, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
went to sosv in tunbridge wells to look at getting a hifi system put together for a small room now the kids have left home.
spoke to the salesman there and he talked me through a few options but as i had speakers already he advised me to come back with my own speakers and plug a few different amps into them so i could hear what they sounded like together.
i came back and although there was a mix up with the day i was meant to come in it was all fine.
they took my speakers up to a listening room and plugged a couple of different amps in so i could listen.
funnily enough i went with my speakers looking forward to hearing a particular amp and when i did, didnt like how it sounded.
the original sales man wasnt there when i arrived so i spoke to a different sales guy and he showed me a couple of units the other guy didnt which was great and i ended up buying something that i hadnt gone there to buy!
i think if i had just bought online then i might have been a bit disappointed at worse or ignorant of the fact that for the same money i could have had a better set up.
i spent a little more than i was going to, but there was an £1100 turntable dropped to half price which was such a good deal i couldnt not do it!
when he was ringing it up the computer was asking if it was right as they were losing money!
they had all the bits i wanted on the shelf except one bit that was next day delivery and it came next day between 9 and 10 so no drama.
overall easy peasey and would definately go back again, the boys there are super nice and helpful and also very knowledgeable about the products.
i think most of them are into hifi as a hobby themselves

Reply from Sevenoaks Sound and Vision
Cheapest priced item, add the fact that you can join the rewards clud and get an extra £10 off your first order. Delivery was within 2 days. Very happy with the service and will definately revist the website for my next purchase.

Reply from Sevenoaks Sound and Vision
The staff were excellent, very happy with the service, see you on the next up grade guys lol

Reply from Sevenoaks Sound and Vision
Perry was extremely helpful and informative in helping us making our purchase, we felt guided and supported and certainly not pushed into the choice we made.

Reply from Sevenoaks Sound and Vision
I just bought my third item from this company a project xab turntable in the sale. Do not try to upsell, which I like, but it makes me want to go back and buy more stuff as I am not pressured into buying more expensive items if not needed at present and on a budget . Good range of items for all budgets very good quality. Great to find a shop also sells a good collection of vinyls. Very knowledgeable staff. Happy to explain things to you and available on the phone if needed.

Reply from Sevenoaks Sound and Vision
Excellent, knowledgeable service with good advice and active demonstrations. No pressure towards a particular brand or price point and worked towards what I wanted rather than what they wanted to sell.

Reply from Sevenoaks Sound and Vision
Competitive price and my order was out for delivery the following day

Reply from Sevenoaks Sound and Vision
After DPD damaged the box and equipment, Sevenoaks responded to my Return Request web form within 24 hours and or returning the damaged item to the nearest store, thay were able to give me a replacement immediately. Absolutely great service!

Reply from Sevenoaks Sound and Vision

Reply from Sevenoaks Sound and Vision
Great service, both at the Tunbridge Wells shop, and also the home delivery the next day. The team at Tunbridge Wells are friendly and knowledgeable, and we would be happy to visit again for our next purchase.

Reply from Sevenoaks Sound and Vision
Asked SSAV to hold off shipping this. They confirmed via email and I got my order the day I was back from holiday. Absolutely fantastic to deal with. Thanks a lot.

Reply from Sevenoaks Sound and Vision
Recently purchased a streaming amplifier online from Sevenoaks. Fuss-free transaction and delivery was really quick. Even better was the after-service when I encountered a cosmetic issue with the unit on arrival. My enquiry was dealt with professionally and reasonably and I found the the return/replacement process really efficient. Fully recommend!

Reply from Sevenoaks Sound and Vision

Reply from Sevenoaks Sound and Vision
Great discount on streaming bundle everything arrived promptly and as it should, great communication with Toby.

Reply from Sevenoaks Sound and Vision
Very helpful sales staff and very happy with the TV

Reply from Sevenoaks Sound and Vision
Always great advises , service and attitude. Well done guys!!
I like your new location, very proud of you!!!

Reply from Sevenoaks Sound and Vision
Alan in the Wetherby store was simply brilliant and such speedy delivery by DPD

Reply from Sevenoaks Sound and Vision
Customer service was awesome. Staff talked me through my (very many) options balancing aesthetics with technical knowledge to ensure I bought what was the right amp for my needs matching the streamer and speakers I already have. It was just a truly pleasurable experience.

Reply from Sevenoaks Sound and Vision
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.