Sewing Machine Sales Reviews 

Purchase was easy and just what I was looking for. Very good price too
thank you

Delivery took days longer than it should have and was not the next-day-delivery promised. I did ask for some kind of recompense and received a small refund.

Worse still, the first time I rang, the person told me the order was dispatched when, in fact, it didn’t dispatch until three days after I placed the order.

Upon arrival none of the boxes were sealed. The code to use the DesignerKnit software was missing. It took a while to get this emailed from Silver Reed.

The biggest issue is that they are breaking the law by promising an instructional DVD, which was the main reason I bought from this company.

I never received one.

When I rang up to ask, customer service told me they aren’t doing them anymore! Yet even more than a month later the website still promises the DVD. Disgusting and unconscionable.

The person said he was sure they had some lying around and he’d get one sent to me. As you’ve no doubt guessed, nothing has arrived. That’s left me struggling to get to grips with the machine and accessories and I’m still not fully up and running with it. I need that non-existent DVD. As a result I haven’t even got the accessories set up or tested.

The user manuals are so poorly printed that the ink stains your hands just from holding the book, and the instructions could be clearer and much more comprehensive.

With every query, SMS UK blamed Silver (Silver Reed), the manufacturer, who apparently ship out—not Sewing Machine Sales UK.

They look like a great store until you buy from them and then you see what’s what.

Such a shame as everyone I speak to seems nice and friendly and genuine. And I REALLY wanted to leave a 5-star review. However, the website needs to reflect what you actually receive. And promises need to be kept. As is, you can’t trust what you see on their site as they haven’t kept it up to date and that makes it misleading.

Only my second, much smaller order went smoothly, kind of, as the order didn’t show on my account page and I couldn’t track it. But it arrived on time.

I recommend ordering with caution and maybe call them first to double-check you’ll receive what you expect when you expect it.

They’re a small business so I gave them leeway but now it’s time to review.

It was quick and easy and found what I was looking for

Quick and easy and lots of choice with competitive prices and good detail about what the machine could do. Haven’t used a Viscount machine before but it is sturdy and also can sew denim, which gives more flexibility if needed.
It was quick to arrive, so keen to see what I can do.

I bought a Brother sewing machine from this company last year and customer service was excellent, very helpful on the phone, items dispatched very quickly and very well packaged.
I have now ordered an Brother over-locker and again received excellent customer service. In my experience this company is very competitively priced, offering really good deals and discounts and are always so polite and helpful. I will certainly use them again.

What a lovely company, very helpful, and such a speedy delivery. Thank you for solving my sewing machine spare parts problem.

I couldn’t recommend this company enough 👍

A true pleasure to deal with from start to finish, I contacted them regarding a price match and without hesitation they matched the price, posted the same day and delivered the next day.

Top notch customer service what more could you ask for 😊

Not only found what I was looking for, but very quick delivery. Ordered yesterday and just received today

The purchase and check out process was straight forward with no issues. Delivery was as stated and the grounds were received with no damaged due to the very robust packaging.

The experience was excellent. From receiving the machine was very quick. Always kept me updated on when machine arrived to when repaired was completed. It took only a few days

This will be my first sewing machine at a ripe old age! The ordering process was smooth and I look forward to receiving it.

Good website.
Very good price.
I bought a cover stitch machine.
Very quick response to confirm my purchase.
Hence 5 star review.

I ordered the sewing machine yesterday due to sudden problem with my old one, but I am surprised how quick it got delivered. Wow

Very easy and straightforward. Would have given 5 stars but waiting to receive order.

Best value, most competitive prices. easy website to use with good clear images and product specs clearly bulletpointed. Handy product comparison tool and easy step by step checkout with plenty of payment and shipping options.

Website very easy to use - All good

Easy website to navigate to what you're looking for. Good quality and competitive prices with a fast delivery.