Sewing Machine Sales Reviews 

2,050
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Easy to use interface, links correctly direct you to the right pages and apps for completion of order, everything ran like clockwork. Prices are really competitive and very good delivery rates

Rated 5 out of 5 stars

Good Morning,  Thank you to all the team, you have made this purchase seamlessly simple, this my my first experience with a major purchase here in the UK, way superior to any purchase I have c... See more

Rated 5 out of 5 stars

Price, speed and quality. I purchased the starter pack to see where i was going wrong with which stabilser to use with which fabric. Not disappointed as it contains great information. I have since... See more

Rated 5 out of 5 stars

Great professional service throughout.As I wasn’t sure which was the correct zipper foot for my quite old machine, I sent model number and quickly received correct item (zipper foot). When I had diffi... See more

Company details

  1. Appliance shop

Information provided by various external sources

With over 60 years experience, Sewing Machine Sales are specialists in the supply of machines and accessories. Whether you are an experienced sewer or a complete beginner. If your passion is quilting or embroidery. Our business has been built on recommendations and we are proud of the exceptional reputation we have for quality and competitive prices. We stock reliable trusted brands of quality domestic sewing machines.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(2,050)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clear

Clear, easy and quick to order. Found just what I needed. Thanks

13 October 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! I recently had a question about my purchase, and it was answered quickly and clearly. The checkout process was easy to follow, and I’m looking forward to receiving my new machine soon!

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Very simple to use website and ordering process

Having had some bad experiences with other companies claiming their extension tables were "universal fit" and that being very far from the case, I made a point of checking via email that this one would fit my machine; this query was very quickly dealt with - on a Sunday! - and I subsequently placed my order, which was an extremely easy process, even though I am far from competent with technology - more to do with my age than anything else! I just have to wait for my extension table to arrive now.

6 October 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

My sewing machine was ordered one day and received the next. I was kept informed of the parcel's progress throughout and delivered on time. Unfortunately the machine wasn't for me, so I got in touch by email and was dealt with professionally and quickly. I would certainly recommend Sewing Machine Sales.

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, fast and efficient service

I have an old Singer sewing machine that I needed a foot pedal for, so I send an email enquiring about it. I received a very quick response from Stephen, letting me know it was in stock and sending me a link to their site. I ordered it and received it 3 days later. It was an exceptionally good service. Very quick, friendly and efficient. I was especially glad to be able to get the pedal because the machine belonged to my late mother and was over 30 years old and I thought it was going to be useless without it. Many thanks!

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I'm very pleased with the service I've received. I ordered late afternoon on Tuesday and received my machine early Thursday afternoon. Sewing Machine Sales kept me notified throughout the process and bonus points for using DPD, who I find to be the most reliable delivery service in my area. The website is easy to navigate and the extra free gifts were a nice bonus. Based on my experience so far, I feel confident that if there are any problems down the line with the machine that their customer service will be good.

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Cheaper machine and helpful staff

I was able to find the sewing machine I wanted at a lower price than anywhere else. The checkout was very easy. I had to ring the sales department to doublecheck that the machine was going to the correct delivery address as it was a different to my billing address. It was really reassuring to be able to talk to a person immediately after only waiting a few seconds on the phone. A very good experience

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

The purchase process was very smooth, and the delivery was fast. I received the items the day after placing the order. Highly recommended!

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had my overlocker serviced and was told the foot was weakend by damage. I had bought the Janome ezy lock from a friend for £20. So I tried to find a new foot etc. This company were marvellous and sold the 2 pieces I was seeking. Reasonably priced and the speed at which they were processed, posted and received was amazing, truly outstanding. Thank you.

5 August 2024
Unprompted review

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